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Customer Care Representative Jobs (NOW HIRING)

CABS Heating

Customer Care Representative

West Sacramento, CA · On-site

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Care Representative Location: West Sacramento, CA Pay: $19-$23 per hour , depending on experience + spiffs Schedule: You'll work full-time anytime between our business operation hours of 7 a ...

Mattress Warehouse

Customer Care Representative

$16.50 - $22.25/hr

Customer Care Representative Location: Remote (Work from Home Opportunity!) Schedule: Tuesday - Saturday, 7 AM - 4 PM (Most Sundays Off!) Are you a current Mattress Warehouse team member looking for ...

Paysign, Inc.

Customer Care Representative

Henderson, NV · On-site

$15.25 - $20.75/hr

Customer Care Representative The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer ...

QNBT

Customer Care Rep

Augusta, GA · On-site

$15 - $20.50/hr

Customer Care Representative The Customer Care Representative is responsible for ensuring a consistent, positive, and valuable experience for both our external and internal (employees) customers.

Servco

Customer Care Representative

Honolulu, HI

$19.42 - $24.36/hr

This part-time Customer Care Representative will work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii. Learn more ...

Servco

Customer Care Representative

Honolulu, HI · On-site

$18.85 - $23.65/hr

This part-time Customer Care Representative will work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii. Learn more ...

Servco

Customer Care Representative

Honolulu, HI · On-site

$18.85 - $23.65/hr

This part-time Customer Care Representative will work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii. Learn more ...

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How much do customer care representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer care representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer care representative?

A Customer Care Representative is a professional responsible for assisting customers with inquiries, complaints, or issues related to a company's products or services. They communicate with customers via phone, email, chat, or in person to provide information, resolve problems, and ensure customer satisfaction. Their duties often include answering questions, processing orders or returns, and documenting customer interactions. Customer Care Representatives play a key role in maintaining positive relationships between a company and its clients.

Is remote customer care representative a stressful job?

A remote customer care representative role can be stressful due to high call volumes, dealing with difficult customers, and meeting performance metrics. However, some find the flexible environment and ability to work from home reduce overall stress levels, especially with proper training and time management skills.

What challenges might a customer care representative face when handling difficult customer interactions, and how are these typically managed?

Customer Care Representatives often encounter challenging situations, such as handling upset or frustrated customers. These situations require patience, active listening, and effective communication to resolve issues and maintain customer satisfaction. Most organizations provide training and support resources, such as escalation procedures and team leads, to help representatives manage these interactions professionally. Additionally, regular team meetings and feedback sessions are common, offering representatives opportunities to share experiences and strategies for improvement.

What are the key skills and qualifications needed to thrive as a customer care representative, and why are they important?

To thrive as a Customer Care Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude help you connect with customers and resolve their issues effectively. These skills and qualities are crucial for delivering outstanding customer experiences and maintaining company reputation.
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Customer Care Representative jobs near you
Infographic showing various Customer Care Representative job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Care Representative

CABS Heating & Air Conditioning

West Sacramento, CA

$19 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

About CABS Heating & Air Conditioning:

At CABS Heating & Air Conditioning, we aspire to be the most trusted and respected residential HVAC company in the West Sacramento region. We prioritize environmental responsibility and are committed to treating our customers with honesty and integrity. Our employees are truly the backbone of our organization, and we strive to create the best possible work environment for them. Our team members are like family to us, and we express our gratitude for their hard work through exceptional benefits, flexibility, and opportunities for professional growth. If you're seeking a company that fosters your development, your search ends here!


WHY WE ARE A GREAT PLACE TO WORK:

Role: Customer Care Representative

Location: West Sacramento, CA

Pay: $19-$23 per hour, depending on experience + spiffs

Schedule: You'll work full-time anytime between our business operation hours of 7 a.m.–7 p.m. Monday through Friday. Occasional weekend work may be required on Saturdays, and you'll be notified of any additional hours or schedule changes. Your schedule is subject to change due to the season.


WHAT YOU'LL BE DOING:

As a Customer Care Representative, you'll spend your days generating new business opportunities and driving customer loyalty by re-engaging with existing clients. Using our comprehensive customer database in ServiceTitan, you'll reintroduce our services to valued clients and skillfully manage outbound calls based on customer needs. You will regularly update customer information in our database and identify opportunities to upsell and promote additional services. During your interactions, you will use company-provided scripts while focusing on building relationships and strengthening connections through personalized outreach. You'll schedule follow-up calls and manage the sales pipeline within ServiceTitan, always maintaining accurate records. By staying current on industry trends and our company's latest services, you will provide knowledgeable communication. You'll also coordinate with our internal customer service and technical support teams to ensure a seamless service experience.


QUALIFICATIONS THAT SET YOU APART:

  • High school diploma or equivalent
  • 2+ years of phone sales and customer service experience
  • Strong communication and interpersonal skills
  • Basic computer skills, including proficiency with CRM software
  • Geographic knowledge of the service area and the ability to read maps

Preferred Qualifications:

  • Experience in the HVAC industry
  • Experience using ServiceTitan or similar CRM systems

HERE'S WHAT WE OFFER:

  • Health, dental, and vision
  • 401(k) with company match
  • Paid time off (PTO)
  • 5 paid sick days
  • 6 paid holidays
  • Paid vacation
  • Birthday pay
  • Growth opportunities
  • Company and team events
  • Performance or annual bonuses
  • Continued training and certifications

Does this sound like the perfect Customer Care Representative role for you? Apply today with our initial 3-minute, mobile-friendly application! Join the team at CABS Heating & Air Conditioning!


Does this sound like the perfect Customer Care Representative role? Apply today with our initial 3-minute, mobile-friendly application and join the team at CABS Heating & Air Conditioning!

Apply