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Customer Service Call Center Representative Jobs in Michigan

Hiemstra Optical

Call Center Representative

Paw Paw, MI

$14.50 - $18.25/hr

Description As a Call Center Representative, you will accurately and professionally handle all ... One (1) or more years of office experience or customer service experience * Excellent computer and ...

Luxury Bath Technologies

Call Center Representative

MI · On-site

$17/hr

Call Center Representative Port Huron, MI $17/hour base + Uncapped Commission Full-Time | Morning ... Handle objections and answer customer questions * Confirm, reschedule, and follow up on ...

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Customer Service Call Center Representative information

What are the key skills and qualifications needed to thrive as a customer service call center representative?

To thrive as a Customer Service Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge bases is commonly required. Patience, resilience, and a professional, empathetic demeanor help representatives handle difficult situations and build customer rapport. These skills and qualities are essential for delivering efficient, positive customer experiences and maintaining company reputation.

What are some common challenges faced by customer service call center representatives, and how can they be managed effectively?

Customer Service Call Center Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. These challenges can be managed by developing strong communication skills, staying patient and empathetic, and utilizing available support resources such as call scripts, escalation procedures, and teamwork. Regular training and feedback from supervisors also help representatives continuously improve their performance and cope with the fast-paced environment.

What is a customer service call center representative?

Customer Service Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. They assist customers with inquiries, resolve complaints, provide product or service information, and may process orders or returns. These representatives are skilled in communication, problem-solving, and maintaining a positive customer experience. They often use specialized software and follow company protocols to ensure efficient and effective service.

What is the difference between Customer Service Call Center Representative vs Customer Support Specialist?

AspectCustomer Service Call Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOnline platforms, email, chat, sometimes calls
Employer & Industry UsageCustomer service departments across industriesTech, software, retail, service industries
Common Search & ComparisonCustomer Service Call Center Representative vs Customer Support Specialist

While both roles focus on assisting customers, the Customer Service Call Center Representative primarily handles inbound and outbound calls in a call center setting, whereas the Customer Support Specialist often provides support via online channels like chat or email, with a broader focus on technical or product-specific assistance.

What are popular job titles related to Customer Service Call Center Representative jobs in Michigan? For Customer Service Call Center Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Service Call Center Representative jobs in Michigan look for? The top searched job categories for Customer Service Call Center Representative jobs in Michigan are:
What are popular job titles related to Customer Service Call Center Representative jobs in MI? For Customer Service Call Center Representative jobs in MI, the most frequently searched job titles are:
Customer Service Call Center Representative jobs near you
Infographic showing various Customer Service Call Center Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Call Center Representative

Four Seasons Kanga Roof

Roseville, MI • On-site

$18 - $22/hr

Part-time

Medical, Dental, Vision, Life, PTO

Re-posted 13 days ago

Job description

Four Seasons Kanga Roof is hiring a part-time Call Center Representative in Roseville, MI. If you're ready to join a workplace that values commitment, communication, and the drive to help both clients and colleagues succeed, keep reading!WHAT'S THE SCOPE?This part-time customer service position pays $18 – $22 per hour and places you at the heart of our energetic team. We also offer our team great benefits, such as:Health, dental, and vision insurance401(k) with matchEarned sick pay (up to 9 days)Earned PTO (up to 10 days)Life insurancePaid learning opportunitiesPersonal development reimbursementReferral bonus programProfit sharingYou'll work part-time hours in our Roseville office, with shifts that vary but always fall within our business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additionally, you'll work one Saturday per month from 9:00 a.m. to 12:00 p.m. Every shift is on-site, so you'll be part of the action and energy of our dedicated team environment.YOUR CONTRIBUTIONS MATTERAs a Call Center Representative, you will answer incoming calls, directing them to the right person with professionalism and clarity. You will turn client inquiries into appointments for our sales team, ensuring our calendar stays full and organized. Your day will include entering client data into our CRM system and making outbound calls to both current clients and potential customers. Throughout your shift, you will be immersed in a high-energy, sometimes noisy environment, working closely with your teammates to achieve shared goals and deliver top-notch service.WHAT'S REQUIRED?Strong organization and communication skillsAbility to master schedules and details with confidenceAbility to thrive in a high-energy, sometimes noisy environmentCommitment to your team, goals, and clientsProficiency with technology (preferred)ABOUT USSince 2006, the Burkhardt family has been on an inspiring journey to revolutionize the roofing industry by creating a company that truly prioritizes its team, clients, and community. Our founder, Bill Sr., set out with a vision to demonstrate that there's a better way to do business, and now his sons are passionate partners in continuing that mission. With a dynamic team of over 65 dedicated members, we foster a vibrant company culture built on safety, integrity, and growth. We're not just about roofs; we're about building meaningful careers through ongoing training and a commitment to high standards paired with genuine care.BE OUR NEW CALL CENTER REPRESENTATIVE!Applying is quick and simple with our mobile-friendly application. Get started today and take the first step toward your new customer service opportunity.Must have the ability to pass a background check.
Job Posted by ApplicantPro