ZipRecruiter

Log In

2

Part Time Virtual Call Center Jobs in Michigan (NOW HIRING)

Clementine

Part Time Call Center Agent

Roseville, MI · On-site

$18/hr

Immediately hiring Part Time Call Center Agents! Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service ...

Clementine

Part-Time Call Center Agent

Roseville, MI

$18/hr

Part-Time Call Center Agent Company: Clementine Answers l Location: Roseville, MI (In-Office) Pay: $15-$18/hr l Hours: Part-Time l Requires 1 weekend day (Sat/Sun) and Holidays Clementine Answers is ...

Four Seasons Kanga Roof

Call Center Representative

Roseville, MI · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Four Seasons Kanga Roof is hiring a part-time Call Center Representative in Roseville, MI. If you're ready to join a workplace that values commitment, communication, and the drive to help both ...

next page

Showing results 1-20

All JobsCall Center JobsPart Time Virtual Call Center JobsPart Time Virtual Call Center Jobs in Michigan

Part Time Virtual Call Center information

What are common challenges faced by part time virtual call center agents, and how can they be managed?

Part-time virtual call center agents often face challenges such as managing distractions in a home environment, staying motivated without in-person supervision, and handling high call volumes during peak hours. To address these challenges, it's helpful to set up a dedicated, quiet workspace, establish a consistent schedule, and use productivity tools to stay organized. Frequent communication with supervisors and team members through chat or video meetings also helps maintain a sense of connection and support.

What is a part time virtual call center?

Part time virtual call center jobs involve handling customer service, sales, or support calls remotely from your own location, rather than at a physical call center. These roles typically require you to answer phone calls, respond to customer inquiries, and sometimes handle chat or email communications. Working part time means you have a set number of hours per week, often with flexible scheduling options. All you usually need is a reliable internet connection, a computer, and good communication skills. Virtual call center jobs are popular for those seeking work-from-home opportunities and flexible hours.

What skills and qualifications are needed to thrive as a part time virtual call center representative?

To thrive as a Part Time Virtual Call Center Representative, you need strong communication skills, active listening, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and teleconferencing tools is typically required. Exceptional patience, problem-solving abilities, and time management help you stand out in this remote role. These skills ensure efficient service, customer satisfaction, and effective handling of diverse inquiries while working remotely.

What is the difference between Part Time Virtual Call Center vs Customer Service Representative?

AspectPart Time Virtual Call CenterCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote, depending on employer
Required CredentialsBasic computer skills, headset, sometimes prior call center experienceHigh school diploma, communication skills
Employer & Industry UsageCall centers, customer support companiesRetail, telecom, service industries
Work HoursPart-time, flexible schedulingVaries, often full-time or part-time shifts

Both roles involve assisting customers via phone or online, but Part Time Virtual Call Center positions are typically remote, flexible, and focus on call center tasks, while Customer Service Representatives may work in-office or remotely, handling broader customer support duties. The roles often overlap in skills and industry usage, but the virtual call center role emphasizes remote, part-time work with specific call handling responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Michigan?

The most popular types of Virtual Call Center jobs in Michigan are:

What are popular job titles related to Part Time Virtual Call Center jobs in Michigan?

For Part Time Virtual Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Part Time Virtual Call Center jobs in Michigan look for?

The top searched job categories for Part Time Virtual Call Center jobs in Michigan are:

What cities in Michigan are hiring for Part Time Virtual Call Center jobs?

Cities in Michigan with the most Part Time Virtual Call Center job openings:

Part Time Virtual Call Center jobs near you
Infographic showing various Part Time Virtual Call Center job openings in Michigan as of August 2026, with employment types broken down into 100% Part Time. Highlights an 92% In-person, and 8% Remote job distribution.

Part-Time Call Center

Michigan Schools and Government Credit Union

Troy, MI • On-site

$15.25 - $19/hr

Part-time

Medical, Retirement, PTO

Posted 17 days ago

Michigan Schools & Government Credit Union rating

7.5

Company rating: 7.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description


Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press twelve years in a row.
If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!
Information about our comprehensive total rewards package can be found here.
Call Center Representatives will work an average of 29 hours per week during our call center hours: Monday-Wednesday 8am-5pm, Thursday 8am-6pm, Friday 8am-7pm, and Saturday 8am-1pm.
Overview of Responsibilities: Delivers the desired member experience by providing high quality service via telephone and e-mail across member service, lending, and digital service queues. Uses active listening skills to identify and address/resolve member needs and cross sell products and services to deepen member relationships. Works as a productive, cooperative, and engaged team member to serve members and reach individual and Call Center team goals.
  • Member Service: Consults with members to explain financial services, resolve inquiries, and provide information on MSGCU's services, eligibility requirements, and account options. Performs a variety of member service tasks, including accurately processing account transfers, setting up automated services, assisting with account updates, processing loan payments, ordering debit/credit cards, and following up on fraud and dispute claims as needed to ensure member satisfaction.
  • Troubleshooting and De-escalation: Reviews account data to understand and resolve members concerns. Maintains calm and professional communication to de-escalate situations and ensure members concerns are addressed. Troubleshoots online banking, mobile app, and other digital services to deliver an exceptional member experience.
  • Consumer Lending: Collects and inputs required information for loan applications and ensures all accompanying notes and details are documented. Notates member closing preferences and provides direction to members regarding required documentation needed to complete the closing process.
  • Cross-Selling: Actively listens for cues during member interactions to identify potential needs and provide recommendations on products or services that align with their financial goals. Contributes to the achievement of department sales goals by deepening member relationships and promoting relevant solutions and opportunities to enhance the members financial success.

Core Competencies:
  • Member Focus: Builds strong member relationships (internal/external) by using active listening skills to gain insight into member needs, identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives.
  • Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm.
  • Communicates Effectively: Develops and delivers communications (verbal, including via phone, and written) that convey a clear understanding of the unique needs of different audiences.
  • Instills Trust: Gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
  • Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels.

Education and Experience Requirements:
  • High school diploma or GED; and
  • Either of the following experience within a fast-paced customer service environment:

o 1 year of experience within financial services, or
o 2 years of experience within a call center with sales or production goals
  • Suggestive selling and business solicitation experience in a financial institution preferred.

Working Conditions:
  • Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
  • Occasionally required to travel throughout MSGCU's service area as business needs require.
  • Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
  • This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.

Compensation and Benefits:
Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.
  • Base hourly pay begins at $19.70 / hour
  • Team members in this role are eligible to earn incentives as part of our variable compensation plan
  • If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
  • You will enjoy 12 paid holidays and up to 60 hours of PTO your first year of service (pro-rated based on start date)

What Michigan Schools & Government Credit Union employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply