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Part Time Virtual Call Center Jobs in Michigan (NOW HIRING)

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Part Time Virtual Call Center information

What are common challenges faced by part time virtual call center agents, and how can they be managed?

Part-time virtual call center agents often face challenges such as managing distractions in a home environment, staying motivated without in-person supervision, and handling high call volumes during peak hours. To address these challenges, it's helpful to set up a dedicated, quiet workspace, establish a consistent schedule, and use productivity tools to stay organized. Frequent communication with supervisors and team members through chat or video meetings also helps maintain a sense of connection and support.

What is a part time virtual call center?

Part time virtual call center jobs involve handling customer service, sales, or support calls remotely from your own location, rather than at a physical call center. These roles typically require you to answer phone calls, respond to customer inquiries, and sometimes handle chat or email communications. Working part time means you have a set number of hours per week, often with flexible scheduling options. All you usually need is a reliable internet connection, a computer, and good communication skills. Virtual call center jobs are popular for those seeking work-from-home opportunities and flexible hours.

What skills and qualifications are needed to thrive as a part time virtual call center representative?

To thrive as a Part Time Virtual Call Center Representative, you need strong communication skills, active listening, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and teleconferencing tools is typically required. Exceptional patience, problem-solving abilities, and time management help you stand out in this remote role. These skills ensure efficient service, customer satisfaction, and effective handling of diverse inquiries while working remotely.

What is the difference between Part Time Virtual Call Center vs Customer Service Representative?

AspectPart Time Virtual Call CenterCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote, depending on employer
Required CredentialsBasic computer skills, headset, sometimes prior call center experienceHigh school diploma, communication skills
Employer & Industry UsageCall centers, customer support companiesRetail, telecom, service industries
Work HoursPart-time, flexible schedulingVaries, often full-time or part-time shifts

Both roles involve assisting customers via phone or online, but Part Time Virtual Call Center positions are typically remote, flexible, and focus on call center tasks, while Customer Service Representatives may work in-office or remotely, handling broader customer support duties. The roles often overlap in skills and industry usage, but the virtual call center role emphasizes remote, part-time work with specific call handling responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Michigan?

The most popular types of Virtual Call Center jobs in Michigan are:

What are popular job titles related to Part Time Virtual Call Center jobs in Michigan?

For Part Time Virtual Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Part Time Virtual Call Center jobs in Michigan look for?

The top searched job categories for Part Time Virtual Call Center jobs in Michigan are:

What cities in Michigan are hiring for Part Time Virtual Call Center jobs?

Cities in Michigan with the most Part Time Virtual Call Center job openings:

Part Time Virtual Call Center jobs near you
Infographic showing various Part Time Virtual Call Center job openings in Michigan as of August 2026, with employment types broken down into 100% Part Time. Highlights an 92% In-person, and 8% Remote job distribution.

Outpatient Clinical Therapist - Adult IOP & Substance Use Disorder (SUD) Services (Part-Time, Vir...

Pine Rest Christian Mental Health Services

Grand Rapids, MI

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Pine Rest Christian Mental Health Services rating

5.9

Company rating: 5.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Cost Center

341 Retreat Outpatient

Scheduled Weekly Hours

20

Work Shift

Evening (United States of America)

Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

Clinical Therapist - Adult IOP & Substance Use Disorder Services (Part-Time, Virtual)

At Pine Rest Christian Mental Health Services, we believe healing is possible for every person we serve. We are seeking a compassionate and skilled Clinical Therapist to support our Intensive Outpatient Program (IOP) for adults with Substance Use Disorders (SUD).

This role is ideal for a clinician with strong experience in addiction recovery, group facilitation, and virtual care delivery. Candidates must meet all credentialing and experience requirements outlined below.

Position Overview

This part-time (15-20 hours per week) position provides virtual IOP therapy services to adults with substance use and co-occurring mental health disorders. The role includes flexible, non-traditional hours, supporting scheduled IOP programming.

This position is focused on ongoing therapeutic care and group facilitation and does not include responsibilities for assessments, evaluations, or new patient admissions.

What You'll Do

  • Provide individual and group therapy within a virtual Intensive Outpatient Program (IOP) setting

  • Complete/Update treatment planning, documentation, and clinical interventions.

  • Facilitate structured IOP group sessions, utilizing evidence-based SUD treatment approaches

  • Collaborate with an interdisciplinary treatment team to support client progress and engagement

  • Support continuity of care through coordination and discharge planning

  • Maintain timely, accurate, and compliant clinical documentation

  • Utilize evidence-based and recovery-oriented treatment practices

  • Foster a supportive, inclusive, and person-centered virtual treatment environment

Qualifications

  • Master's degree in Social Work, Counseling, Psychology, or related behavioral health field

  • Current Michigan licensure (full licensure required)

  • Active CAADC certification required (no development plans accepted)

  • Prior experience facilitating IOP groups is required

  • Demonstrated experience treating substance use disorders and co-occurring mental health conditions

  • Strong group therapy and clinical documentation skills


Benefits:

  • Medical, dental, vision & life insurance plans

  • 403(b) retirement match contribution by Pine Rest

  • Generous PTO for full and part time employees

  • Tuition assistance & loan forgiveness

  • Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.

  • Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

What Pine Rest Christian Mental Health Services employees say

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