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Customer Service Call Center Representative Jobs in Merced, CA

Dons Mobile Glass

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Customer Service Representative CSR

Merced, CA · On-site

$20 - $25/hr

The Customer Service Representative is responsible for providing excellent customer service for all customers by using in-depth knowledge of company products and programs. The CSR will process orders ...

Dons Mobile Glass

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Customer Service Representative (CSR)

Turlock, CA · On-site

$20 - $25/hr

The Customer Service Representative is responsible for providing excellent customer service for all customers by using in-depth knowledge of company products and programs. The CSR will process orders ...

Circle K

Customer Service Representative

Los Banos, CA · On-site

$16.75 - $23/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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Circle K

Customer Service Representative

Los Banos, CA

$16.75 - $23/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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Fiesta Auto Insurance

Customer Service Rep

Chowchilla, CA · On-site

$85K - $125K/yr

Immediate Opening for a Highly Skilled Customer Service Representative Fiesta Auto Insurance G&P is the #1 franchisee nationwide for Fiesta Auto Insurance. With locations in over 50 cities across ...

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All JobsCustomer Service Call Center Representative JobsCustomer Service Call Center Representative Jobs in Merced, CA

Customer Service Call Center Representative information

See Merced, CA salary details

$11

$19

$28

How much do customer service call center representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service call center representative in Merced, CA is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service call center representative?

To thrive as a Customer Service Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge bases is commonly required. Patience, resilience, and a professional, empathetic demeanor help representatives handle difficult situations and build customer rapport. These skills and qualities are essential for delivering efficient, positive customer experiences and maintaining company reputation.

What are some common challenges faced by customer service call center representatives, and how can they be managed effectively?

Customer Service Call Center Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. These challenges can be managed by developing strong communication skills, staying patient and empathetic, and utilizing available support resources such as call scripts, escalation procedures, and teamwork. Regular training and feedback from supervisors also help representatives continuously improve their performance and cope with the fast-paced environment.

What is a customer service call center representative?

Customer Service Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. They assist customers with inquiries, resolve complaints, provide product or service information, and may process orders or returns. These representatives are skilled in communication, problem-solving, and maintaining a positive customer experience. They often use specialized software and follow company protocols to ensure efficient and effective service.

What is the difference between Customer Service Call Center Representative vs Customer Support Specialist?

AspectCustomer Service Call Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOnline platforms, email, chat, sometimes calls
Employer & Industry UsageCustomer service departments across industriesTech, software, retail, service industries
Common Search & ComparisonCustomer Service Call Center Representative vs Customer Support Specialist

While both roles focus on assisting customers, the Customer Service Call Center Representative primarily handles inbound and outbound calls in a call center setting, whereas the Customer Support Specialist often provides support via online channels like chat or email, with a broader focus on technical or product-specific assistance.

What are popular job titles related to Customer Service Call Center Representative jobs in Merced, CA?

For Customer Service Call Center Representative jobs in Merced, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Call Center Representative jobs in Merced, CA look for?

The top searched job categories for Customer Service Call Center Representative jobs in Merced, CA are:

What cities near Merced, CA are hiring for Customer Service Call Center Representative jobs?

Cities near Merced, CA with the most Customer Service Call Center Representative job openings:

Customer Service Call Center Representative jobs near you
Infographic showing various Customer Service Call Center Representative job openings in Merced, CA as of August 2026, with employment types broken down into 72% Full Time, 24% Part Time, and 4% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,652 per year, or $19.1 per hour.

Customer Service Representative CSR

Dons Mobile Glass

Merced, CA • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

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Job description

Job Description:

The Customer Service Representative is responsible for providing excellent customer service for all customers by using in-depth knowledge of company products and programs. The CSR will process orders, handle incoming phone calls, prepare daily reports, order parts as needed while communicating effectively with team members and management. Our customer service team receives extensive training and industry knowledge covering a broad scope of automotive, residential, and commercial glass products. Don’s Mobile Glass has stores throughout the Central Valley including Modesto, Manteca, Turlock and Merced with our corporate office and warehouse located in Modesto. The CSR must be able to provide coverage and be ready to work in any one of our stores or the corporate office as needed.

Duties/Responsibilities:

  • Ability to handle high volume telephone calls
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Handles all billing, daily invoicing and end of day processing for store
  • Contributes to team effort by accomplishing related results as needed
  • Prepare various reports by collecting and analyzing information
  • Must demonstrate company values including making a genuine effort to help our customers, finding answers to problems, taking accountability, following through with the task, and enjoying yourself along the way!
  • Other duties as assigned

Requirements:

  • Bilingual/Fluent in Spanish preferred
  • Excellent customer service potential
  • Strong communication skills
  • Computer skills that correspond to position needs
  • Must be able to adapt to a fast paced environment
  • Strong organizational skills
  • Ability to work flexible, full-time schedule (M-F) and rotating Saturdays
  • Ability to work out of any of our stores located in Modesto, Manteca or Turlock or the corporate office and take direction from various managers and senior staff
  • Non-smoking environment

Benefits Offered:

  • Medical Insurance
  • Dental/Vision Insurance
  • Group Life and AD&D Insurance
  • 401-K
  • Paid Holiday
  • Paid Vacation
  • Paid Sick Leave

Company Description

Don's Mobile Glass has 4 stores throughout the Central Valley including Modesto, Manteca, Turlock, and Merced. We are experts in automotive glass installation and repair, residential glass and commercial. We provide extensive training to those that want to learn the trade. We are customer oriented and enjoy giving back to the community. Established in 1960, we are a stable organization with many opportunities to advance.