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Customer Service Call Center Representative Jobs in Florida

Biz Voice Boost

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... This entry-level position is ideal for individuals looking to build a career in customer service ...

Elevare Branding

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... This entry-level position is ideal for individuals looking to build a career in customer service ...

Biz Voice Boost

Call Center Representative

Miami, FL · On-site

$15.25 - $19.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... This entry-level position is ideal for individuals looking to build a career in customer service ...

Biz Voice Boost

Call Center Representative

Hollywood, FL · On-site

$14.50 - $18.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... This entry-level position is ideal for individuals looking to build a career in customer service ...

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Customer Service Call Center Representative information

What are the key skills and qualifications needed to thrive as a customer service call center representative?

To thrive as a Customer Service Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge bases is commonly required. Patience, resilience, and a professional, empathetic demeanor help representatives handle difficult situations and build customer rapport. These skills and qualities are essential for delivering efficient, positive customer experiences and maintaining company reputation.

What are some common challenges faced by customer service call center representatives, and how can they be managed effectively?

Customer Service Call Center Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. These challenges can be managed by developing strong communication skills, staying patient and empathetic, and utilizing available support resources such as call scripts, escalation procedures, and teamwork. Regular training and feedback from supervisors also help representatives continuously improve their performance and cope with the fast-paced environment.

What is a customer service call center representative?

Customer Service Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. They assist customers with inquiries, resolve complaints, provide product or service information, and may process orders or returns. These representatives are skilled in communication, problem-solving, and maintaining a positive customer experience. They often use specialized software and follow company protocols to ensure efficient and effective service.

What is the difference between Customer Service Call Center Representative vs Customer Support Specialist?

AspectCustomer Service Call Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOnline platforms, email, chat, sometimes calls
Employer & Industry UsageCustomer service departments across industriesTech, software, retail, service industries
Common Search & ComparisonCustomer Service Call Center Representative vs Customer Support Specialist

While both roles focus on assisting customers, the Customer Service Call Center Representative primarily handles inbound and outbound calls in a call center setting, whereas the Customer Support Specialist often provides support via online channels like chat or email, with a broader focus on technical or product-specific assistance.

What are popular job titles related to Customer Service Call Center Representative jobs in Florida? For Customer Service Call Center Representative jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Service Call Center Representative jobs in Florida look for? The top searched job categories for Customer Service Call Center Representative jobs in Florida are:
What cities in Florida are hiring for Customer Service Call Center Representative jobs? Cities in Florida with the most Customer Service Call Center Representative job openings:
What are popular job titles related to Customer Service Call Center Representative jobs in FL? For Customer Service Call Center Representative jobs in FL, the most frequently searched job titles are:
Customer Service Call Center Representative jobs near you
Infographic showing various Customer Service Call Center Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Customer Service Call Center Representative

Partners Professional

Jacksonville, FL • On-site

$17/hr

Full-time

Medical, Dental, Vision

Posted 2 days ago

New

Job description

Customer Service Call Center Representative


Location: Onsite in Jacksonville, FL 32216
Pay Rate: $17.00 per hour

Schedule: 11:00 AM – 8:00 PM, Monday – Friday

Training: Paid training provided for 2 weeks


Job Summary:

We are seeking friendly, detail-oriented Customer Service Representatives to assist with inbound calls regarding College Savings Plans. In this role, you will support parents, grandparents, and other individuals who have questions or need information about their savings plan options.


Responsibilities:

  • Handle 60–80 inbound calls per day 
  • Provide accurate information and follow call scripts provided
  • Deliver excellent customer service in a professional and courteous manner
  • Accurately document call details and customer interactions
  • Navigate multiple computer screens and systems effectively


Qualifications:

  • Call center customer service experience
  • Strong knowledge of MS Office and ability to use multiple screens
  • Computer literate and comfortable learning new systems
  • Detail-oriented with strong organizational skills
  • Friendly, professional, and service-focused communication style