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Customer Service Call Center Representative Jobs in Nebraska

Union Bank & Trust

RPS Call Center Representative

Lincoln, NE · On-site

$14 - $17.50/hr

Provide professional, customer service to phone inquiries from RPS participants, plan sponsors and brokers. Calls include balance inquiries, website assistance and distribution requests. Assist walk ...

Village Pointe Toyota

Call Center Representative

Omaha, NE · On-site

$15.25 - $19.25/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Village Pointe Toyota

Call Center Representative

Omaha, NE · On-site

$15.25 - $19.25/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Village Pointe Toyota

Call Center Representative

Elkhorn, NE · On-site

$15.25 - $19/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Village Pointe Toyota

Call Center Representative

Elkhorn, NE · On-site

$15.25 - $19/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Village Pointe Toyota

Call Center Representative

Elkhorn, NE · On-site

$15.25 - $19/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

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All JobsCustomer Service Call Center Representative JobsCustomer Service Call Center Representative Jobs in Nebraska

Customer Service Call Center Representative information

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$10

$17

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How much do customer service call center representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service call center representative in Nebraska is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service call center representative?

To thrive as a Customer Service Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge bases is commonly required. Patience, resilience, and a professional, empathetic demeanor help representatives handle difficult situations and build customer rapport. These skills and qualities are essential for delivering efficient, positive customer experiences and maintaining company reputation.

What are some common challenges faced by customer service call center representatives, and how can they be managed effectively?

Customer Service Call Center Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. These challenges can be managed by developing strong communication skills, staying patient and empathetic, and utilizing available support resources such as call scripts, escalation procedures, and teamwork. Regular training and feedback from supervisors also help representatives continuously improve their performance and cope with the fast-paced environment.

What is a customer service call center representative?

Customer Service Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. They assist customers with inquiries, resolve complaints, provide product or service information, and may process orders or returns. These representatives are skilled in communication, problem-solving, and maintaining a positive customer experience. They often use specialized software and follow company protocols to ensure efficient and effective service.

What is the difference between Customer Service Call Center Representative vs Customer Support Specialist?

AspectCustomer Service Call Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOnline platforms, email, chat, sometimes calls
Employer & Industry UsageCustomer service departments across industriesTech, software, retail, service industries
Common Search & ComparisonCustomer Service Call Center Representative vs Customer Support Specialist

While both roles focus on assisting customers, the Customer Service Call Center Representative primarily handles inbound and outbound calls in a call center setting, whereas the Customer Support Specialist often provides support via online channels like chat or email, with a broader focus on technical or product-specific assistance.

What are popular job titles related to Customer Service Call Center Representative jobs in Nebraska? For Customer Service Call Center Representative jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Customer Service Call Center Representative jobs in Nebraska look for? The top searched job categories for Customer Service Call Center Representative jobs in Nebraska are:
What are popular job titles related to Customer Service Call Center Representative jobs in NE? For Customer Service Call Center Representative jobs in NE, the most frequently searched job titles are:
Customer Service Call Center Representative jobs near you
Infographic showing various Customer Service Call Center Representative job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,800 per year, or $17.2 per hour.

RPS Call Center Representative

Union Bank & Trust

Lincoln, NE • On-site

$14 - $17.50/hr

Other

Posted 8 days ago

Job description

Description

Position Summary: The Retirement Plan Services Call Center Representative is responsible for incoming participant calls, processing of enrollment forms, preparation of distribution paperwork, and assisting all areas of the department with research and communication.

Essential Functions:

  • Provide professional, customer service to phone inquiries from RPS participants, plan sponsors and brokers. Calls include balance inquiries, website assistance and distribution requests. Assist walk in participants as well.
  • Provide professional customer service to email inquiries.
  • Prepare the distribution paperwork requested by the participants.
  • Conduct research for the department (Director, storage).
  • Provide back up to other administrative assistants.
  • Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required.
  • Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
  • Perform other job related duties or special projects as assigned.
  • Regular and reliable attendance is an essential function of this position.

Qualifications:

  • Call Center or customer service experience required.
  • Ability to understand and explain general retirement plan concepts.
  • Knowledge of Microsoft Office Products.
  • Proven research and problem solving skills.

Preferred Talents:

  • Customer service oriented
  • Organized
  • Time efficient and deadline driven
  • Independent
  • Accurate and detailed
  • Effective communicator

Working Environment:

Indoor work - not exposed to outdoor elements or hazards.

Some sedentary work and occasional lifting and/or carrying up to 10 pounds.

This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.

PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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