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Customer Service Call Center Representative Jobs in Nebraska

Accel Entertainment

Call Center Representative (GA)

Lincoln, NE · On-site

$19 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Dispatch service calls to Amusement Technicians to address and/or resolve technical customer issues ... Qualifications * 2 to 3 years of dispatch or call center experience * Proficient in Microsoft Word ...

New

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer ...

Osaic

Advisor Support Representative

La Vista, NE · Hybrid

$45K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Service Opportunity in Financial Services Advisor Support Representative New Graduates ... The Service Call Center is designed as an entry point to the organization, offering hands-on ...

Osaic

Advisor Support Representative

Omaha, NE · On-site

$45K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The Service Call Center is designed as an entry point to the organization, offering hands-on ... Customer Support & Phone Inquiries * Answer inbound calls from financial professionals in a ...

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All JobsCustomer Service Call Center Representative JobsCustomer Service Call Center Representative Jobs in Nebraska

Customer Service Call Center Representative information

See Nebraska salary details

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How much do customer service call center representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service call center representative in Nebraska is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service call center representative?

To thrive as a Customer Service Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge bases is commonly required. Patience, resilience, and a professional, empathetic demeanor help representatives handle difficult situations and build customer rapport. These skills and qualities are essential for delivering efficient, positive customer experiences and maintaining company reputation.

What are some common challenges faced by customer service call center representatives, and how can they be managed effectively?

Customer Service Call Center Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. These challenges can be managed by developing strong communication skills, staying patient and empathetic, and utilizing available support resources such as call scripts, escalation procedures, and teamwork. Regular training and feedback from supervisors also help representatives continuously improve their performance and cope with the fast-paced environment.

What is a customer service call center representative?

Customer Service Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. They assist customers with inquiries, resolve complaints, provide product or service information, and may process orders or returns. These representatives are skilled in communication, problem-solving, and maintaining a positive customer experience. They often use specialized software and follow company protocols to ensure efficient and effective service.

What is the difference between Customer Service Call Center Representative vs Customer Support Specialist?

AspectCustomer Service Call Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOnline platforms, email, chat, sometimes calls
Employer & Industry UsageCustomer service departments across industriesTech, software, retail, service industries
Common Search & ComparisonCustomer Service Call Center Representative vs Customer Support Specialist

While both roles focus on assisting customers, the Customer Service Call Center Representative primarily handles inbound and outbound calls in a call center setting, whereas the Customer Support Specialist often provides support via online channels like chat or email, with a broader focus on technical or product-specific assistance.

What are popular job titles related to Customer Service Call Center Representative jobs in Nebraska?

For Customer Service Call Center Representative jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Customer Service Call Center Representative jobs in Nebraska look for?

The top searched job categories for Customer Service Call Center Representative jobs in Nebraska are:

What are popular job titles related to Customer Service Call Center Representative jobs in NE?

For Customer Service Call Center Representative jobs in NE, the most frequently searched job titles are:

Customer Service Call Center Representative jobs near you
Infographic showing various Customer Service Call Center Representative job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,800 per year, or $17.2 per hour.

Call Center Representative (GA)

Accel Entertainment

Lincoln, NE • On-site

$19 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

New

Accel Entertainment rating

6.7

Company rating: 6.7 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

188th of 278 rated repair and maintenance companies

Job description

Job Title

Job Description

Job Highlights

Starting Pay: $19-$22 (depending on experience)

Shift Needed: 4 days - Sunday and Monday: 12:00 pm to 8:30 pm/Friday and Saturday: 8:30 am to 5:00 pm

Health Insurance (Plus Vision and Dental)

401(k) with Employer Match

Hybrid Schedule after 90 days

Overview

The primary responsibilities of this position include, but are not limited to, receiving in-bound service calls, troubleshooting issues, coordinating the dispatch of field personnel, ensuring field personnel are notified of new jobs, documenting the corrective steps taken, as well as assisting in other areas as needed.

Duties And Responsibilities
  • Receive medium to high volume in-bound customer and location calls
  • Open customer and location cases to initiate and track inbound calls until all issues are resolved
  • Respond to customer and location calls by assessing issues and providing appropriate guidance to resolution
  • Dispatch service calls to Amusement Technicians to address and/or resolve technical customer issues in the field
  • Effectively manage challenging customers over the phone and escalate more complex customer issues to technical staff
  • Assess the logistic aspects of technicians, customers, and their locations, in each region throughout the East Coast
  • Update all status logs to ensure all cases are being dispatched properly and in a timely manner
  • Ensure all technicians are documenting their hours and accept their jobs to accurately reflect all dispatched calls
  • Provide exceptional customer service level commitments for response times, product knowledge, and problem-solving solutions
  • Work with all Service Solutions teams in a collaborative and professional manner to ensure efficiency of operations respectfully
  • Continuously seek process improvement and improving customer experience
  • Utilize Microsoft Excel and Outlook, Salesforce, Field Service Lightning, Bomgar, FortiClient, and VNC Viewer software
  • Undertakes additional tasks and duties as needed to support team goals and business needs.
Qualifications
  • 2 to 3 years of dispatch or call center experience
  • Proficient in Microsoft Word, Outlook, and Excel
  • Ability to prepare reports and business correspondence
  • Excellent written and verbal communication skills
  • Ability to understand and follow written and verbal instructions
  • Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
  • Ability to work independently and as a member of various teams and committees
  • Versatility and willingness to work within constantly changing priorities
  • Minimum of 21 years of age
Physical Demands And Work Environment
  • Frequently required to stand, sit, walk, talk, and hear
  • Continually required to utilize hand and finger dexterity, including use of a keyboard
  • Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus
  • Noise level in the work environment is usually moderate to loud

Base Pay Range: $19-$22 per hour

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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