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Senior Call Center Representative Jobs in Nebraska

Union Bank & Trust

RPS Call Center Representative

Lincoln, NE · On-site

$14 - $17.50/hr

The Retirement Plan Services Call Center Representative is responsible for incoming participant calls, processing of enrollment forms, preparation of distribution paperwork, and assisting all areas ...

Village Pointe Toyota

Call Center Representative

Omaha, NE · On-site

$15.25 - $19.25/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Village Pointe Toyota

Call Center Representative

Omaha, NE

$15.25 - $19.25/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Village Pointe Toyota

Call Center Representative

Elkhorn, NE · On-site

$15.25 - $19/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

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All JobsCall Center Representative JobsSenior Call Center Representative JobsSenior Call Center Representative Jobs in Nebraska

Senior Call Center Representative information

See Nebraska salary details

$11

$22

$33

How much do senior call center representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for senior call center representative in Nebraska is $22.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $24.28 per hour, depending on experience, location, and employer.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are the most commonly searched types of Call Center Representative jobs in Nebraska? The most popular types of Call Center Representative jobs in Nebraska are:
What are popular job titles related to Senior Call Center Representative jobs in Nebraska? For Senior Call Center Representative jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in Nebraska look for? The top searched job categories for Senior Call Center Representative jobs in Nebraska are:
What cities in Nebraska are hiring for Senior Call Center Representative jobs? Cities in Nebraska with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Nebraska as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,760 per year, or $22 per hour.

Call Center Representative (81752)

Chesterman Co. Coca-Cola

Omaha, NE • On-site

$18/hr

Other

Posted 7 days ago

Job description

Call Center Representative

Salary Range $18.00 Hourly Position Type Full Time Job Shift Day Shift/1st Shift

Description

Have you ever enjoyed Coca-Cola®, PowerAde®, Body Armor®, or Monster Energy® or perhaps sipped on a Gold Peak Tea®, SmartWater® or Minute Maid Juice®? If the answer is yes, then you know the Chesterman Company! We are an independent Coca-Cola Bottler with our corporate office located in Sioux City, Iowa. We have been making quality beverages for the Midwest since 1872 and supplying them from 14 distribution centers across Iowa, Nebraska, and South Dakota.

Position Summary: To maintain and grow cold drink sales through telecommunications with existing customers.

Duties/Responsibilities:

  • Provide sales and service support averaging 90-120 service calls daily
  • Call upon existing customers to receive their beverage orders
  • Handle routine customer service inquiries
  • Update computerized data entry systems as necessary
  • Able to react to change productively and handle other essential tasks as assigned
Qualifications

Education/Experience:

  • High-School Diploma/GED
  • Bilingual
  • 1+ years general sales experience required
  • 2 years customer service experience required
  • Call Center experience preferred

Required Skills/Abilities:

  • Communication Skills
  • Computer Skills
  • Dexterity Skills
  • Problem Solving
  • Interpersonal Skills
  • Must be able to read, speak, and write in English to be able to communicate with customers, coworkers, and supervisor

Work Environment: Works in air conditioned office.

Physical Requirements:

  • Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus
  • Regularly sitting
  • Occasional reaching, squatting, and bending
  • Ability to lift/carry <20lbs
  • Ability to push/pull <20lbs

Job Status: Full Time

Work Schedule: Monday-Friday; 7am-4pm

EOE Pay: $18.00 per hour

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