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Customer Service Call Center Representative Jobs in Kentucky

Malone

Call Center Representative

Jeffersontown, KY · On-site

$19/hr

Deliver exceptional customer service and effective problem resolution * Utilize computer systems to ... Inbound Call Center Representative Job Qualifications: * Must be willing to submit to background ...

Whitaker Bank

CALL CENTER REPRESENTATIVE

Lexington, KY · On-site

$14 - $17.50/hr

They may refer customers to appropriate staff for specific services. The position of a Call Center Representative also is required to be fully knowledgeable and skilled in the areas of customer ...

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All JobsCustomer Service Call Center Representative JobsCustomer Service Call Center Representative Jobs in Kentucky

Customer Service Call Center Representative information

See Kentucky salary details

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How much do customer service call center representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service call center representative in Kentucky is $15.68, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $16.68 per hour, depending on experience, location, and employer.

What is a customer service call center representative?

Customer Service Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. They assist customers with inquiries, resolve complaints, provide product or service information, and may process orders or returns. These representatives are skilled in communication, problem-solving, and maintaining a positive customer experience. They often use specialized software and follow company protocols to ensure efficient and effective service.

What are the key skills and qualifications needed to thrive as a customer service call center representative?

To thrive as a Customer Service Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge bases is commonly required. Patience, resilience, and a professional, empathetic demeanor help representatives handle difficult situations and build customer rapport. These skills and qualities are essential for delivering efficient, positive customer experiences and maintaining company reputation.

What are some common challenges faced by customer service call center representatives, and how can they be managed effectively?

Customer Service Call Center Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. These challenges can be managed by developing strong communication skills, staying patient and empathetic, and utilizing available support resources such as call scripts, escalation procedures, and teamwork. Regular training and feedback from supervisors also help representatives continuously improve their performance and cope with the fast-paced environment.

What is the difference between Customer Service Call Center Representative vs Customer Support Specialist?

AspectCustomer Service Call Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOnline platforms, email, chat, sometimes calls
Employer & Industry UsageCustomer service departments across industriesTech, software, retail, service industries
Common Search & ComparisonCustomer Service Call Center Representative vs Customer Support Specialist

While both roles focus on assisting customers, the Customer Service Call Center Representative primarily handles inbound and outbound calls in a call center setting, whereas the Customer Support Specialist often provides support via online channels like chat or email, with a broader focus on technical or product-specific assistance.

What are popular job titles related to Customer Service Call Center Representative jobs in Kentucky?

For Customer Service Call Center Representative jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Service Call Center Representative jobs in Kentucky look for?

The top searched job categories for Customer Service Call Center Representative jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Service Call Center Representative jobs?

Cities in Kentucky with the most Customer Service Call Center Representative job openings:

What are popular job titles related to Customer Service Call Center Representative jobs in KY?

For Customer Service Call Center Representative jobs in KY, the most frequently searched job titles are:

Customer Service Call Center Representative jobs near you
Infographic showing various Customer Service Call Center Representative job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $32,611 per year, or $15.7 per hour.

Call Center Representative

Malone

Jeffersontown, KY • On-site

$19/hr

Other

Retirement

Posted 20 days ago

Job description

To Apply for this Job Click Here
Job ID: 871114
Malone Workforce Solutions is hiring an Inbound Call Center Representative for a client located off Blankenbaker Parkway in Louisville, KY.
Inbound Call Center Representative Highlights:
  • Pay: $19.00 per hour
  • Employment Type: Project-Based (May-January) with potential for long-term employment
  • Schedule: 8 hour shift between the hours of 8:00am-8:30pm, Monday-Friday
  • Location: Louisville, KY (Blankenbaker Parkway area)
  • Hybrid Opportunity -
Inbound Call Center Representative Job Responsibilities:
  • Answer inbound calls regarding retirement and benefits plans
  • Provide accurate information and assist customers with inquiries
  • Deliver exceptional customer service and effective problem resolution
  • Utilize computer systems to document and track customer interactions
  • Maintain professionalism and confidentiality when handling sensitive information
Inbound Call Center Representative Job Qualifications:
  • Must be willing to submit to background check and employment verification
  • Previous customer service experience preferred but not required
  • Previous call center experience preferred but not required

Malone Workforce Solutions is an Equal Opportunity Employer.
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