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Customer Service Call Center Representative Jobs

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

Qualifications for a Call Center Representative * 2 or more years of customer service experience ... Call center or receptionist experience, a plus * Proficient computer skills * Availability to work ...

BeloForm Craft

Call Center Representative

Columbus, OH · On-site

Description We are looking for a friendly and dedicated Call Center Representative to join our customer service team. In this role, you will be the first point of contact for our customers, assisting ...

Bath Planet

Call Center Representative

Wildomar, CA · On-site

$40K - $100K/yr

Call Center Representative Bath Planet of Inland Empire Location: Wildomar, CA Compensation: Base ... Strong customer service and communication skills. * Previous experience in call center ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Job Title: Call Center Representative Client: McKesson Pay Rate: $20.40/hour on W2 Duration: 3 ... Professional phone etiquette with strong customer service skills * Ability to show empathy when ...

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Customer Service Call Center Representative information

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How much do customer service call center representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service call center representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Call Center Representative, and why are they important?

To thrive as a Customer Service Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge bases is commonly required. Patience, resilience, and a professional, empathetic demeanor help representatives handle difficult situations and build customer rapport. These skills and qualities are essential for delivering efficient, positive customer experiences and maintaining company reputation.

What are some common challenges faced by Customer Service Call Center Representatives, and how can they be managed effectively?

Customer Service Call Center Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. These challenges can be managed by developing strong communication skills, staying patient and empathetic, and utilizing available support resources such as call scripts, escalation procedures, and teamwork. Regular training and feedback from supervisors also help representatives continuously improve their performance and cope with the fast-paced environment.

What are Customer Service Call Center Representatives?

Customer Service Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. They assist customers with inquiries, resolve complaints, provide product or service information, and may process orders or returns. These representatives are skilled in communication, problem-solving, and maintaining a positive customer experience. They often use specialized software and follow company protocols to ensure efficient and effective service.

What is the difference between Customer Service Call Center Representative vs Customer Support Specialist?

AspectCustomer Service Call Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOnline platforms, email, chat, sometimes calls
Employer & Industry UsageCustomer service departments across industriesTech, software, retail, service industries
Common Search & ComparisonCustomer Service Call Center Representative vs Customer Support Specialist

While both roles focus on assisting customers, the Customer Service Call Center Representative primarily handles inbound and outbound calls in a call center setting, whereas the Customer Support Specialist often provides support via online channels like chat or email, with a broader focus on technical or product-specific assistance.

More about Customer Service Call Center Representative jobs
What cities are hiring for Customer Service Call Center Representative jobs? Cities with the most Customer Service Call Center Representative job openings:
Who are the top companies hiring for Customer Service Call Center Representative jobs? The top employers for Customer Service Call Center Representative jobs are:
What states have the most Customer Service Call Center Representative jobs? States with the most job openings for Customer Service Call Center Representative jobs include:
What job categories do people searching Customer Service Call Center Representative jobs look for? The top searched job categories for Customer Service Call Center Representative jobs are:
What are popular job titles related to Customer Service Call Center Representative jobs? For Customer Service Call Center Representative jobs, the most frequently searched job titles are:
Customer Service Call Center Representative jobs near you
Infographic showing various Customer Service Call Center Representative job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Customer Service/ Call Center

Mercedes-Benz of

Indianapolis, IN • On-site

$14.75 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Mercedes-Benz of Indianapolis is hiring an Experienced Call Center/ Customer Service Representative
This Job is FOR YOU if you:
  • Have Previous Call Center Experience
  • Are comfortable interacting via the Phone for an 8 hour shift
  • Excel in Customer Service and have Proven Communication Skills
  • Appreciate training plus a script to follow to ensure success

Why it's GREAT:
  • No Cold Calls!!
  • No Sales Calls!!
  • Never Boring
  • Excellent Benefits
  • Fun and Exciting Work Environment
  • 5 Day Work Week. Every Other Saturday is Required with a day off during that week instead of Saturday

Responsibilities and Qualifications:
  • Answer inbound calls and make outbound calls to/from our own customers and Set Appointments
  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
  • Follow up with customers as needed to reset any missed appointments
  • Participate in team and process training sessions - keeping positive relationships with teammates, sales teams and dealership management.
  • Utilize our computer tracking system daily.
  • Previous Customer Service experience a must!
  • Excellent computer skills required
  • Valid Driver's License

Benefits
  • Medical, Dental & Vision Insurance
  • 401K Plan + Match
  • Life Insurance
  • Short Term Disability Insurance
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Long term job security
  • Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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