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Inbound Call Center Representative Jobs (NOW HIRING)

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together ...

Latitude Inc

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

A well-established organization is seeking a Contact Center Representative to join its high ... This is a high-volume inbound call environment , ideal for individuals who thrive on helping others ...

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... You will be responsible for handling inbound and outbound calls, addressing customer inquiries ...

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How much do inbound call center representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for inbound call center representative in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by Inbound Call Center Representatives, and how can they be managed effectively?

Inbound Call Center Representatives often encounter challenges such as managing high call volumes, handling difficult or irate customers, and maintaining a high level of accuracy and professionalism under pressure. Effective time management, thorough knowledge of company policies, and strong communication skills are crucial for managing these situations. Many organizations provide ongoing training, support from supervisors, and access to knowledge bases to help representatives handle these challenges and ensure customer satisfaction.

What does an Inbound Call Center Representative do?

An Inbound Call Center Representative is responsible for answering incoming calls from customers, addressing their questions, concerns, or requests. They provide information about products or services, assist with troubleshooting, handle complaints, and may process orders or payments. Their main goal is to ensure customer satisfaction by delivering efficient and courteous service. Representatives typically use computer systems to access customer information and record call details. Excellent communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an Inbound Call Center Representative, and why are they important?

To thrive as an Inbound Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry tools is expected. Patience, resilience, and a customer-oriented mindset are crucial soft skills for handling diverse callers and stressful situations. These skills ensure effective customer support, high satisfaction rates, and efficient resolution of inquiries in a fast-paced environment.

What is the difference between Inbound Call Center Representative vs Customer Service Agent?

AspectInbound Call Center RepresentativeCustomer Service Agent
Primary RoleHandles incoming calls to assist customers, process orders, or resolve issues
Work EnvironmentCall centers, often in a structured, monitored setting
Required SkillsCommunication, problem-solving, product knowledge
Common CertificationsCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Inbound Call Center Representatives primarily handle incoming calls related to orders or support, while Customer Service Agents may also handle inquiries through multiple channels. The roles often overlap in skills and environment, but the specific focus distinguishes them.

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Inbound Call Center Representative jobs near you
Care Coordinator, Inbound (Call Center Representative)

Care Coordinator, Inbound (Call Center Representative)

Ennoble Care

Marlton, NJ • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Ennoble Care rating

4.2

Company rating: 4.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!
Imagine being the superhero of healthcare, making sure Ennoble Care delivers exceptional service to doctors, clinicians, staff, and patients to conquer their healthcare goals. We are looking for a stellar, full-time, Medical Call-Center Representative to be a part of our team - a team that works with patients and medical professionals every day, who aligns with our motto, "To Care Is An Honor".
Job Description:
Ennoble Care is looking for a Full-time, Care Coordinator, Inbound (Call Center Representative) that will work out of our Marlton, New Jersey office. This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Care Coordinator, Inbound (Call Center Representative), you should be compassionate, experienced, and highly organized. In this role, you will ensure that our patients immediate needs are taken care of.
Key Responsibilities:
  • Frequent contact with patients to provide support, and manage compliance with the care management programs to increase positive outcomes
  • Document all client communications (verbal or written) accurately
  • Communication from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
  • Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities
  • Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
  • Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
  • Excellent customer service skills demonstrated by positive feedback from customers and patients
  • Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

Qualifications:
  • Must be comfortable with speaking on the phone for large amounts of the day
  • Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
  • Ability to take accurate notes to document each task in a timely manner
  • Ability to multitask between different patients and workstreams while remaining organized and efficient with time
  • Ability to thrive in a fast-paced environment
  • Must be proficient in using a computer, including Outlook and other Microsoft Office programs
  • Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis.
  • Nice to have: Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful

Starting at $18 per hour
PLEASE NOTE: THIS IS A FULL-TIME, ON-SITE POSITION.
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Full-time employees qualify for the following benefits:
  • Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
  • Paid Time Off
  • Paid Office Holidays

All employees qualify for these benefits:
  • Paid Sick Time
  • 401(k) with up to 3% company match
  • Referral Program
  • Payactiv: pay-on-demand. Cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

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