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Inbound Call Center Representative Jobs (NOW HIRING)

MBA CSi

Call Center Representative

Greensboro, NC

$13.75 - $17.25/hr

Customer-Focused Inbound Call Center Representative MBA Consulting Services, Inc. (MBA CSi) is seeking a customer-focused inbound call center representative to support facility maintenance operations ...

Equiliem

Inbound Call Center Rep

Indianapolis, IN

Required Prior experience in a fast-paced call center environment. Desired Knowledge of tax regulations. Desired Associates or Bachelors Degree in accounting, finance, or related field. Desired

Apollo ITS

Inbound Call Center

Indianapolis, IN · On-site

Inbound Call Center A day in the life: * Enjoys learning about a variety of the Department of ... The call center customer service representative must use analytical skills to determine the ...

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How much do inbound call center representative jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for inbound call center representative in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by Inbound Call Center Representatives, and how can they be managed effectively?

Inbound Call Center Representatives often encounter challenges such as managing high call volumes, handling difficult or irate customers, and maintaining a high level of accuracy and professionalism under pressure. Effective time management, thorough knowledge of company policies, and strong communication skills are crucial for managing these situations. Many organizations provide ongoing training, support from supervisors, and access to knowledge bases to help representatives handle these challenges and ensure customer satisfaction.

What does an Inbound Call Center Representative do?

An Inbound Call Center Representative is responsible for answering incoming calls from customers, addressing their questions, concerns, or requests. They provide information about products or services, assist with troubleshooting, handle complaints, and may process orders or payments. Their main goal is to ensure customer satisfaction by delivering efficient and courteous service. Representatives typically use computer systems to access customer information and record call details. Excellent communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an Inbound Call Center Representative, and why are they important?

To thrive as an Inbound Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry tools is expected. Patience, resilience, and a customer-oriented mindset are crucial soft skills for handling diverse callers and stressful situations. These skills ensure effective customer support, high satisfaction rates, and efficient resolution of inquiries in a fast-paced environment.

What is the difference between Inbound Call Center Representative vs Customer Service Agent?

AspectInbound Call Center RepresentativeCustomer Service Agent
Primary RoleHandles incoming calls to assist customers, process orders, or resolve issues
Work EnvironmentCall centers, often in a structured, monitored setting
Required SkillsCommunication, problem-solving, product knowledge
Common CertificationsCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Inbound Call Center Representatives primarily handle incoming calls related to orders or support, while Customer Service Agents may also handle inquiries through multiple channels. The roles often overlap in skills and environment, but the specific focus distinguishes them.

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Inbound Call Center Representative jobs near you
Inbound Call Center Representative

Inbound Call Center Representative

Mavis Tire Supply

Millwood, NY • On-site

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Mavis Tire rating

4.5

Company rating: 4.5 out of 10

Based on 362 frontline employees who took The Breakroom Quiz

318th of 329 rated vehicle maintenance

Job description

Mavis Tires & Brakes at Discount Prices - Inbound Sales Representatives ($2,400 New Hire Bonus)

Start Your Career in High Gear – $2,400 New Hire Bonus!

Join Team Mavis at our state-of-the-art Call Center in Millwood, NY, and be part of one of the largest tire and automotive repair chains in the United States.

Why You'll Love Working Here:

  • $2,400 Guaranteed Introductory Bonus during your first 8 weeks
  • Paid Training – we teach you everything you need to know!
  • Competitive Base Pay + Weekly Commissions – top performers earn $65,000+ annually
  • NO Cold Calls – only handle inbound calls from ready-to-buy customers
  • Fast-Paced Sales Cycle – see results and commissions quickly
  • Excellent Benefits: health, dental & vision insurance, life insurance, 401(k) with employer match, paid vacation & holidays, paid personal/sick time, on-the-job training, and opportunities for career growth

What You'll Be Doing:

  • Be the voice of Mavis, answering inbound calls from customers ready for tire and automotive services
  • Listen actively and guide customers to the best products for their vehicle and budget
  • Use our proven sales techniques to turn callers into loyal, satisfied customers

Are You a Great Fit?

You are a perfect candidate if you:

  • Thrive on commissions and love fast results
  • Are reliable, punctual, and a team player
  • Have 6+ months of sales or customer service experience

Requirements:

  • 18+ years of age
  • Legally authorized to work in the U.S.
  • Able to work 5 days/week, including either Saturday or Sunday

What are you waiting for? APPLY NOW!

Apply online: www.mavis.com/careers Or call our Recruitment toll-free: 844-375-3995

Mavis is an Equal Opportunity Employer

Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting HRConnect@mavistire.com.

We will endeavor to make a reasonable accommodation/modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at (914) 984-2500 ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at (914) 984-2500 ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to HRConnect@mavistire.com.

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