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Inbound Call Center Representative Jobs (NOW HIRING)

latitude

Call Center Representative

Rockville, MD

$16.25 - $20.50/hr

Contact Center Representative A well-established organization is seeking a Contact Center ... This is a high-volume inbound call environment, ideal for individuals who thrive on helping others ...

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Forward call back messages to Volunteer Supervisors at the end of the day. * Put together new counselor training materials and other training materials requested by Trainers. * Put together ...

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Forward call back messages to Volunteer Supervisors at the end of the day. * Put together new counselor training materials and other training materials requested by Trainers. * Put together ...

Crescens

Inbound Call Center

Indianapolis, IN

Job Title: Inbound Call Center Location: INDIANAPOLIS, IN Duration: 12+months Type: Contract ... representatives at local and state levels. Contacts are for the purpose of relaying and giving ...

Crescens

Inbound Call Center

Indianapolis, IN · On-site

Inbound Call Center Location: INDIANAPOLIS, IN Duration: 12+ months Type: Contract Overview: Answer ... representatives at local and state levels. Contacts are for the purpose of relaying and giving ...

Latitude Inc

Call Center Representative

Rockville, MD

$16.25 - $20.50/hr

A well-established organization is seeking a Contact Center Representative to join its high ... This is a high-volume inbound call environment , ideal for individuals who thrive on helping others ...

Apollo ITS

Inbound Call Center

Indianapolis, IN

Inbound Call Center Location: Indianapolis, IN Duration: 12+ month contract + extension Type ... representatives at local and state levels. Contacts are for the purpose of relaying and giving ...

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How much do inbound call center representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for inbound call center representative in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by Inbound Call Center Representatives, and how can they be managed effectively?

Inbound Call Center Representatives often encounter challenges such as managing high call volumes, handling difficult or irate customers, and maintaining a high level of accuracy and professionalism under pressure. Effective time management, thorough knowledge of company policies, and strong communication skills are crucial for managing these situations. Many organizations provide ongoing training, support from supervisors, and access to knowledge bases to help representatives handle these challenges and ensure customer satisfaction.

What does an Inbound Call Center Representative do?

An Inbound Call Center Representative is responsible for answering incoming calls from customers, addressing their questions, concerns, or requests. They provide information about products or services, assist with troubleshooting, handle complaints, and may process orders or payments. Their main goal is to ensure customer satisfaction by delivering efficient and courteous service. Representatives typically use computer systems to access customer information and record call details. Excellent communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an Inbound Call Center Representative, and why are they important?

To thrive as an Inbound Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry tools is expected. Patience, resilience, and a customer-oriented mindset are crucial soft skills for handling diverse callers and stressful situations. These skills ensure effective customer support, high satisfaction rates, and efficient resolution of inquiries in a fast-paced environment.

What is the difference between Inbound Call Center Representative vs Customer Service Agent?

AspectInbound Call Center RepresentativeCustomer Service Agent
Primary RoleHandles incoming calls to assist customers, process orders, or resolve issues
Work EnvironmentCall centers, often in a structured, monitored setting
Required SkillsCommunication, problem-solving, product knowledge
Common CertificationsCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Inbound Call Center Representatives primarily handle incoming calls related to orders or support, while Customer Service Agents may also handle inquiries through multiple channels. The roles often overlap in skills and environment, but the specific focus distinguishes them.

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Inbound Call Center Representative jobs near you
Bilingual Inbound Call Center Rep

Bilingual Inbound Call Center Rep

Mortenson Dental Partners

Louisville, KY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Mortenson Dental Partners rating

6.2

Company rating: 6.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Bilingual Inbound Call Center Rep
Job ID: 566
Location: Must live in one of the following states (Utah, Nebraska, Iowa, Georgia, South Carolina, Texas, Indiana, Ohio, or Kentucky)
Job Type: Full-time Remote
Weekly hours: 40
The primary role of the Call Center (Patient Services Team) is to take inbound calls and assist new and existing patients in scheduling appointments at our dental offices.
Previous customer service experience and the ability to multitask while communicating on the phone and in writing with patients are a must. We are searching for applicants who have a "smile in their voice", a warm, professional & friendly disposition, attention to detail, and excellent communication skills. Dental knowledge is a plus.
New hires must be available to meet virtually to provide I-9 documents before the start date provided on the offer. In-state hires will have one in-person day to pick up equipment. Out-of-state hire equipment will be shipped after I-9 documents are confirmed.
What You'll Love About Us:
  • A Positive, Team-Oriented Culture: We believe in supporting one another and celebrating successes, big or small.
  • Opportunities for Growth: We're committed to helping you advance your skills and reach your career goals.
  • Work-Life Balance: Flexible scheduling and an environment that respects your personal time.
  • Your voice matters: We encourage feedback and innovation at every level.

Benefits of being part of the Mortenson Dental Partners Team
  • Benefits are available after 60 days of employment
  • Medical, dental, and vision insurance with company contribution
  • Life Insurance
  • Flexible spending (health and dependent care) account
  • Paid Time Off & 6 paid holidays off
  • Employee Stock Ownership Plan
  • 401K
  • Daily Pay
  • Professional development assistance
  • FREE continuing education opportunities
  • Employee assistance program

Responsibilities
  • Personally strives to delight patients and families by creating a kind, gracious, and caring environment.
  • Ensures the telephone is answered in a timely and professional capacity.
  • Maintains quality while consistently maintaining minimum expectation levels.
  • Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
  • Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
  • Promotes a "team first" attitude by demonstrating positive and caring relationships and communication with coworkers.
  • Effectively converses in Spanish while entering information into systems in English.

Qualifications
  • High School diploma or equivalent
  • 1 year using both English and Spanish languages in a professional and/or contact center capacity
  • Basic computer skills
  • Must be fluent in English and Spanish

Desirables
  • 1 year dental experience
  • Genesys, Google Workspace, Advanced computer skills, telephone

Any offer of employment is contingent upon the Company's determination that the candidate has successfully passed a background check, including a drug screen.
We are an equal-opportunity employer and consider all qualified candidates equally.

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