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Inbound Call Experts Jobs (NOW HIRING)

Service Experts

Customer Service Representative IV

New York, NY · On-site

$17.50 - $23.75/hr

Provides direct monitoring of inbound and outbound call performance to mentor and ensure quality ... Maintain good customer relations and ensure that all calls meet Service Experts' standards * Handle ...

Planet Home Lending

Customer Service Representative I

$16.50 - $22.25/hr

... experts. Build your career at Planet--recognized as a Top Mortgage Employer by National Mortgage ... Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume ...

Vitu

Customer Care Specialist II (Remote)

$22 - $24/hr

... experts as required to ensure prompt and effective resolution. Key Responsibilities * Receive and respond to customer requests via the inbound call queue and support ticketing systems. * Provide an ...

Vitu, Inc.

Customer Care Specialist II (Remote)

$22 - $24/hr

... experts as required to ensure prompt and effective resolution. Key Responsibilities * Receive and respond to customer requests via the inbound call queue and support ticketing systems. * Provide an ...

RemX

Be Seen First

Entry Level/ Remote Licensed Health Sales Agents

Columbus, OH · Remote

$20/hr (+ commission)

Primarily inbound call environment * Fully remote with equipment provided * Opportunity to ... Our Recruiters are experts in their specialized fields and understand that making the right match ...

WIVERSE

Customer Care Specialist

$22 - $25/hr

... experts to ensure a swift and effective resolution. The Customer Care Specialist I serves as the ... Receive and respond to customer requests via the inbound call queue and support ticketing systems.

Bath & Cabinet Experts

Confirmations Specialist

$84K - $85K/yr

At Bath & Cabinet Experts, our Confirmations Specialists are responsible for confirming and ... Call Center Experience, Inbound Calls, Outbound Calls, Customer Engagement, Career Growth, Award ...

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Inbound Call Experts information

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How much do inbound call experts jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for inbound call experts in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is an inbound call expert?

An Inbound Call Experts job involves handling incoming customer calls to provide support, answer inquiries, troubleshoot issues, or assist with sales. These professionals must have strong communication skills, product knowledge, and problem-solving abilities. Their main goal is to ensure customer satisfaction and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as an inbound call expert?

To thrive as an Inbound Call Expert, you need strong communication skills, active listening abilities, and customer service experience, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required, and some employers may prefer relevant customer service certifications. Patience, problem-solving skills, and a positive attitude make individuals stand out in this role. These skills are crucial for ensuring high customer satisfaction, efficiently addressing inquiries, and effectively representing the company in every interaction.

What are some typical challenges inbound call experts face in their daily work, and how can they handle them effectively?

Inbound Call Experts frequently encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly adapting to changing service protocols or promotions. To navigate these, experts rely on strong time management, resilience under pressure, and access to up-to-date product knowledge and training resources. Many teams offer ongoing support, coaching, and peer collaboration to help handle complex or escalated calls. By maintaining professionalism, staying calm, and making use of available resources, Inbound Call Experts can turn challenging situations into positive customer experiences and develop valuable skills for career advancement.

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Inbound Call Experts jobs near you
Infographic showing various Inbound Call Experts job openings in the United States as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Customer Service Representative IV

Clifton Park, NY • On-site

Service Experts
Construction • 1 - 5K employees
Learn more about Service Expertsexternal

$15.50 - $21/hr

Full-time

Re-posted 26 days ago

Key responsibilities

  • Monitor and evaluate the performance of inbound and outbound calls to ensure KPI targets and service quality standards are met.

  • Assist in managing daily operations of the support center, including call loading, dispatching, and schedule monitoring.

  • Handle customer concerns, resolve issues, and communicate service updates to maintain customer satisfaction.

Service Experts rating

6.1

Company rating: 6.1 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Welcome!

The Customer Service Representative IV is responsible for monitoring the customer service activities of multiple Customer Service agents to ensure KPI's and excellent service levels are met. Provides direct monitoring of inbound and outbound call performance to mentor and ensure quality standards. Responsible for directly assisting the Customer Support Center Supervisor in the day-to-day operations of the support center. Performs support functions such as call loading, dispatching, and schedule monitoring as needed.

Key Responsibilities:

  • Demonstrate proficiency in inbound and outbound call handling KPI's
  • Recognized by peers as an authority in support center operations and inbound call handling procedures and processes
  • Performs scheduled one on one sessions with team members monthly
  • Preparation, organization and presentation of training and related training materials
  • Live monitoring of inbound and outbound call performance and direct coaching as needed
  • Continually maintain working knowledge of all company products, services, and promotions
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Dispatch as needed to improve accuracy in scheduling and speed of response
  • Assist in maintaining overall support center performance metrics
  • Answering incoming phone calls from customers and other support center duties as assigned
  • Maintain good customer relations and ensure that all calls meet Service Experts' standards
  • Handle and resolve a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
  • Resolve problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintain customer records by updating account information
  • Communicate with customers on the status of service calls and handle escalations as needed

Qualifications:

  • High school diploma or equivalent with 2+ years' experience working in customer service or other customer-facing environment
  • Experience or training the use of computers and related systems in an administrative office environment
  • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
  • Excellent customer-service, communication, and interpersonal skills
  • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
  • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
  • Ability to work effectively in both a team and an independent environment
  • Ability to make decisions based on established guidelines and procedures
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
  • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
Minimum Experience: 6+ years Minimum Education: High School Diploma/GED

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

What Service Experts employees say

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About Service Experts

Sourced by ZipRecruiter

Service Experts, based in Plano, Texas, US, is an industry leader in the HVAC (Heating, Ventilation, Air Conditioning) sector with a commitment to providing top-tier service for home comfort. Their offerings cover a broad range of services such as repair, maintenance, and installation of heating and air conditioning systems. Established in 1996, the company has demonstrated consistent growth and expansion, boasting a network of over 100 service centers across North America. Their mission is simple yet powerful: to provide excellence in home comfort. Service Experts has emerged as a trusted choice in the market due to their adherence to core values of integrity, innovation, excellence, and commitment.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Plano, TX, US

Year founded

1996

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