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Inbound Call Experts Jobs (NOW HIRING)

Aston Carter

Customer Service Associate

Lincoln, NE · On-site

$20 - $25/hr

... calls to subject matter experts when necessary, ensuring proper documentation and context ... entry, Customer support, Inbound call, Customer service call center Additional Skills ...

Aston Carter

Customer Service Associate

Lincoln, NE · On-site

$20 - $25/hr

... calls to subject matter experts when necessary, ensuring proper documentation and context ... entry, Customer support, Inbound call, Customer service call center Additional Skills ...

Amazon

Patient Enrollment Coordinator , One Medical

Tempe, AZ · On-site

$16.75 - $22/hr

... experts at building relationships, verifying insurance eligibility and scheduling patients in our ... the workflow in an inbound call/email center, or experience managing large teams (about 120 ...

Kelly Services

Customer Experience Advocate

Horsham, PA · Remote

$23.50/hr

We are seeking a dedicated Customer Experience Advocate for our inbound call team. The ideal ... Our staffing experts connect you with top companies for opportunities where you can learn, grow ...

Kelly Services

Customer Experience Advocate

Horsham, PA · Remote

$23.50/hr

We are seeking a dedicated Customer Experience Advocate for our inbound call team. The ideal ... Our staffing experts connect you with top companies for opportunities where you can learn, grow ...

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Inbound Call Experts information

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How much do inbound call experts jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for inbound call experts in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is an Inbound Call Experts job?

An Inbound Call Experts job involves handling incoming customer calls to provide support, answer inquiries, troubleshoot issues, or assist with sales. These professionals must have strong communication skills, product knowledge, and problem-solving abilities. Their main goal is to ensure customer satisfaction and resolve issues efficiently.

What are the key skills and qualifications needed to thrive in the Inbound Call Experts position, and why are they important?

To thrive as an Inbound Call Expert, you need strong communication skills, active listening abilities, and customer service experience, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required, and some employers may prefer relevant customer service certifications. Patience, problem-solving skills, and a positive attitude make individuals stand out in this role. These skills are crucial for ensuring high customer satisfaction, efficiently addressing inquiries, and effectively representing the company in every interaction.

What are some typical challenges Inbound Call Experts face in their daily work, and how can they handle them effectively?

Inbound Call Experts frequently encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly adapting to changing service protocols or promotions. To navigate these, experts rely on strong time management, resilience under pressure, and access to up-to-date product knowledge and training resources. Many teams offer ongoing support, coaching, and peer collaboration to help handle complex or escalated calls. By maintaining professionalism, staying calm, and making use of available resources, Inbound Call Experts can turn challenging situations into positive customer experiences and develop valuable skills for career advancement.
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What job categories do people searching Inbound Call Experts jobs look for? The top searched job categories for Inbound Call Experts jobs are:
Inbound Call Experts jobs near you
Infographic showing various Inbound Call Experts job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, 16% Part Time, and 9% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.
Call Center Representative

Call Center Representative

Air Experts Heating, Cooling, LLC

Raleigh, NC

$18 - $20/hr

Full-time

Posted 6 days ago

Job description

Are you passionate about helping customers and solving problems? Do you thrive in a customer-focused environment? If so, we’d love to have you on our team!

We are seeking a dedicated Call Center Representative (CSR) to provide outstanding service and support. The ideal candidate is customer-focused, solution-oriented, and excels in clear and empathetic communication.

This role offers competitive pay, opportunities for growth, and comprehensive benefits, including 401(k) matching, healthcare coverage, and paid time off.

Responsibilities

  • Handle a high volume of inbound calls while delivering excellent customer service
  • Identify and assess customer needs to ensure satisfaction
  • Build trust and maintain positive relationships through effective communication
  • Provide accurate information using company tools and resources
  • Meet customer service targets and call-handling expectations
  • Address customer inquiries and resolve issues promptly, following up when necessary
  • Maintain detailed records of customer interactions and account updates
  • Adhere to company communication guidelines and best practices
  • Take initiative to go above and beyond to enhance the customer experience

Qualifications & Skills

  • Minimum 2 years of Call Center experience
  • Proven ability to exceed performance goals
  • Strong phone communication and active listening skills
  • Experience with CRM systems and customer service tools
  • Ability to adapt to different customer needs and personalities
  • Excellent verbal and written communication skills
  • Strong multitasking, prioritization, and time management abilities

Compensation & Schedule

Pay: $18.00 - $20.00 per hour + Commissions and Monthly Bonus Potential

Available Shift:

  • 12 PM to 9 PM

All shifts are Monday-Friday with one- two weekend rotations per month

Benefits

  • 401(k) with employer matching
  • Medical, dental, and vision insurance
  • Life insurance
  • Paid time off
  • On-the-job training
  • Employee discounts
  • Opportunities for growth and promotion from within

If you're looking for a rewarding customer service role with a company that values both its employees and customers, apply today!