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Inbound Contacts Representative information

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$26

How much do inbound contacts representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for inbound contacts representative in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Inbound Contacts Representative vs Customer Service Agent?

AspectInbound Contacts RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in communicationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, remote work, or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, tech support, retailRetail, hospitality, telecom, and various service sectors
Job FocusHandling inbound customer inquiries, order processing, supportAssisting customers, resolving issues, providing product info

Both roles involve assisting customers via phone or online, but Inbound Contacts Representatives typically focus on handling inbound calls related to orders or support, often in specialized industries. Customer Service Agents have a broader scope across various sectors, emphasizing problem resolution and customer satisfaction. While credentials and work environments overlap, the specific job functions and industry focus distinguish these roles.

What is an inbound contacts representative?

An inbound contacts representative is a customer service professional who handles incoming calls, emails, or messages from customers seeking assistance, information, or support. They typically use communication tools and may need knowledge of company products or services to resolve issues efficiently.

What is the role of an inbound contacts representative?

An inbound contacts representative handles incoming customer calls, emails, or messages to provide support, answer questions, and resolve issues. They often use customer service software and require good communication skills to ensure customer satisfaction and efficient problem resolution.

What skills are needed for inbound contacts representatives?

Inbound contacts representatives need strong communication skills, including active listening and clear verbal and written abilities. They should have problem-solving skills, patience, and the ability to handle multiple calls efficiently, often using customer service software or CRM tools. Good interpersonal skills and a positive attitude are also important for providing effective support.

What cities are hiring for Inbound Contacts Representative jobs?

Cities with the most Inbound Contacts Representative job openings:

What states have the most Inbound Contacts Representative jobs?

States with the most job openings for Inbound Contacts Representative jobs include:

What are popular job titles related to Inbound Contacts Representative jobs?

For Inbound Contacts Representative jobs, the most frequently searched job titles are:

Inbound Contacts Representative jobs near you
Infographic showing various Inbound Contacts Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Specialty, Inbound Contact Representative

Remote

CenterWell Senior Primary Care
Health Care and Social Assistance • 1 - 5K employees
Learn more about CenterWell Senior Primary Careexternal

$38K - $45K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

CenterWell Senior Primary Care rating

7.7

Company rating: 7.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

8th of 247 rated social care providers

Job description

Join Our Caring Community

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Location: Work at home in FL, IN, OH, TN, AZ, MO, NM, NC

Schedule: Not determined yet, must be flexible to work any shift Monday through Saturday between 8AM and 11PM EST. You would either work (5) 8 hour shifts or (4) 10-hour shifts.

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Use Your Skills to Make an Impact

Required Qualifications

  • 2 years of customer service experience
  • Live in one of the following states: FL, IN, OH, TN, AZ, MO, NC, NM
  • Strong customer service orientation
  • Strong attention to detail
  • Strong typing and computer navigation skills
  • Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
  • Effective verbal and listening communication skills
  • Must be passionate about contributing to an organization focused on continuously improving consumer experience

Preferred Qualifications

  • Associate's or Bachelor's Degree
  • Previous inbound call center or related customer service experience
  • Healthcare experience
  • Fluency in Spanish

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work-At-Home Requirements

WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

Satellite and Wireless Internet service is NOT allowed for this role. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours: 40

Pay Range: $38,000 - $45,800 per year

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

What CenterWell Senior Primary Care employees say

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