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Inbound Chat Representative Jobs (NOW HIRING)

Inbound Chat Sales Representative Apply now Your potential has a place here with TTECs award-winning employment experience. As Inbound Chat Sales Representative working onsite in Tempe, AZ, youll be ...

$14/hr

We are looking for Inbound Sales Representatives to support a variety of projects while ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...

One (1) year of experience in customer service, technical support, inside sales, back-office, chat ... We are looking for Inbound Sales Representatives to support a variety of projects while ...

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Inbound Chat Representative information

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$26

How much do inbound chat representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for inbound chat representative in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Chat Representative, and why are they important?

To thrive as an Inbound Chat Representative, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional problem-solving, patience, and multitasking abilities help representatives stand out in this role. These skills are crucial to efficiently address customer inquiries, ensure satisfaction, and maintain a positive company image in fast-paced digital environments.

What are some common challenges faced by Inbound Chat Representatives, and how can they be managed effectively?

Inbound Chat Representatives often face challenges such as handling multiple conversations simultaneously, addressing complex customer questions in real time, and maintaining a positive tone throughout interactions. Effective time management, utilizing scripted responses thoughtfully, and staying up-to-date on product knowledge can help manage these challenges. Additionally, communicating clearly and asking clarifying questions ensures that customer needs are properly understood and addressed.

What are Inbound Chat Representatives?

Inbound Chat Representatives are customer service professionals who interact with customers through online chat platforms. Their main role is to assist customers with inquiries, troubleshoot issues, and provide information about products or services. They handle incoming chat requests, ensuring customers receive timely and accurate responses. Effective communication, problem-solving skills, and familiarity with the company's offerings are essential for success in this role.

What is the difference between Inbound Chat Representative vs Customer Service Agent?

AspectInbound Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail stores, or remote
Industry UsageCommon in e-commerce, tech support, and service industriesWidespread across retail, telecom, and service sectors
Primary CommunicationText-based chat interactionsPhone calls, sometimes chat or email

Both roles focus on assisting customers, but Inbound Chat Representatives specialize in online chat support, while Customer Service Agents may handle calls and other communication channels. The roles often overlap in skills and environment, but the primary mode of interaction differs.

More about Inbound Chat Representative jobs
What cities are hiring for Inbound Chat Representative jobs? Cities with the most Inbound Chat Representative job openings:
What states have the most Inbound Chat Representative jobs? States with the most job openings for Inbound Chat Representative jobs include:
Infographic showing various Inbound Chat Representative job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, 1% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 9% Hybrid, and 9% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.
Inbound Chat Sales Representative

Inbound Chat Sales Representative

TTEC

Tempe, AZ

$22.50/hr

Full-time

Medical, PTO

Posted 4 days ago


TTEC rating

5.8

Company rating: 5.8 out of 10

Based on 190 frontline employees who took The Breakroom Quiz

347th of 425 rated business services


Job description

Inbound Chat Sales Representative
Apply now

Your potential has a place here with TTECs award-winning employment experience. As Inbound Chat Sales Representative working onsite in Tempe, AZ, youll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

What Youll be Doing
Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll engage in inbound consultative sales for small business clients, working closely with cross-functional teams to present solutions that save customers time and money, enabling them to focus on what matters most. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, Youll
Leverage your passion for goal setting and persuasive negotiation skills to connect with sophisticated customers and close larger deals using consultative written communication.
Collaborate with new and existing accounting professionals to assess their needs and recommend tailored solutions.
Drive sales by engaging with accounting partners, offering a comprehensive suite of solutions designed for small to mid-market businesses.
What You Bring to the Role

  • 3 years or more of sales experience

  • Recognize and assess B2B customer needs through consultative conversations; apply business acumen and sales expertise to address those needs by articulating tailored solutions, identifying growth opportunities, and making data-driven, informed decisions.

  • High school diploma or equivalent

  • Computer experience

  • Typing skills - 35 WPM Minimum

    What You Can Expect

  • Business-to-Business hours with a Monday to Friday schedule so you can take your weekends back
    Supportive of your career and professional development

  • An inclusive culture and community minded organization where giving back is encouraged
    A global team of curious lifelong learners guided by our company values

  • Base wage starting at $22.50 per hour plus performance bonus opportunities

  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
    Visit https://www.ttecjobs.com/en/us-employee-benefits for more information

A Bit More About Your Role
Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every dayand it starts with the talent behind the experience.


TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.


Location/Division Tempe, Arizona Job Requisition 04CD4
Apply now

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