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Inbound Chat Representative Jobs (NOW HIRING)

Lucchese

Customer Service Representative

El Paso, TX · On-site

A Customer Service Chat / Email Representative position answers inbound chat and customer inquiries ... on Zendesk. The position requires problem-solving, a strong work ethic, and decision-productivity.

tastytrade

Trade Desk Representative

Chicago, IL · On-site

$70K - $90K/yr

Trade Desk Representative - Inbound Phone Representative/Inbound Chat and Email Representative Location: Chicago, IL - In-Person Licensure Required: FINRA Series 3, 7, and 63 Certified As a Trade ...

tastylive

Trade Desk Representative

Chicago, IL

$70K - $90K/yr

Trade Desk Representative - Inbound Phone Representative/Inbound Chat and Email Representative Location: Chicago, IL - In-Person Licensure Required: FINRA Series 3, 7, and 63 Certified As aTrade Desk ...

tastytrade

Trade Desk Representative

Chicago, IL · On-site

$70K - $90K/yr

Trade Desk Representative - Inbound Phone Representative/Inbound Chat and Email Representative Location: Chicago, IL - In-Person Licensure Required: FINRA Series 3, 7, and 63 Certified As aTrade Desk ...

tastylive

Trade Desk Representative

Chicago, IL · On-site

$70K - $90K/yr

Trade Desk Representative - Inbound Phone Representative/Inbound Chat and Email Representative Location: Chicago, IL - In-Person Licensure Required: FINRA Series 3, 7, and 63 Certified As a Trade ...

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Inbound Chat Representative information

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$10

$16

$26

How much do inbound chat representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for inbound chat representative in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Inbound Chat Representative vs Customer Service Agent?

AspectInbound Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail stores, or remote
Industry UsageCommon in e-commerce, tech support, and service industriesWidespread across retail, telecom, and service sectors
Primary CommunicationText-based chat interactionsPhone calls, sometimes chat or email

Both roles focus on assisting customers, but Inbound Chat Representatives specialize in online chat support, while Customer Service Agents may handle calls and other communication channels. The roles often overlap in skills and environment, but the primary mode of interaction differs.

What are the key skills and qualifications needed to thrive as an Inbound Chat Representative, and why are they important?

To thrive as an Inbound Chat Representative, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional problem-solving, patience, and multitasking abilities help representatives stand out in this role. These skills are crucial to efficiently address customer inquiries, ensure satisfaction, and maintain a positive company image in fast-paced digital environments.

What are Inbound Chat Representatives?

Inbound Chat Representatives are customer service professionals who interact with customers through online chat platforms. Their main role is to assist customers with inquiries, troubleshoot issues, and provide information about products or services. They handle incoming chat requests, ensuring customers receive timely and accurate responses. Effective communication, problem-solving skills, and familiarity with the company's offerings are essential for success in this role.

What are some common challenges faced by Inbound Chat Representatives, and how can they be managed effectively?

Inbound Chat Representatives often face challenges such as handling multiple conversations simultaneously, addressing complex customer questions in real time, and maintaining a positive tone throughout interactions. Effective time management, utilizing scripted responses thoughtfully, and staying up-to-date on product knowledge can help manage these challenges. Additionally, communicating clearly and asking clarifying questions ensures that customer needs are properly understood and addressed.
More about Inbound Chat Representative jobs
What cities are hiring for Inbound Chat Representative jobs? Cities with the most Inbound Chat Representative job openings:
What states have the most Inbound Chat Representative jobs? States with the most job openings for Inbound Chat Representative jobs include:
What job categories do people searching Inbound Chat Representative jobs look for? The top searched job categories for Inbound Chat Representative jobs are:
Inbound Chat Representative jobs near you
Infographic showing various Inbound Chat Representative job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Outbound Customer Service Representative

MOON VALLEY GROUP

Scottsdale, AZ • On-site

$20 - $30/hr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

Job Summary
The Outbound Customer Service Representative - Protection+ Renewals is responsible for proactively contacting existing customers to review, renew, and extend Protection+ service plans. This role focuses on strengthening customer relationships, ensuring continued plant protection coverage, and supporting revenue retention through professional outbound engagement.
This position is based at the Corporate Office and requires consistent outbound calling, accurate documentation, and a customer-focused approach aligned with company service standards. During periods of increased customer demand, this role will also assist with inbound chat support to help manage customer service volume.
The work schedule for this role is Monday through Friday.
Key Duties and Responsibilities
  • Make outbound calls to customers regarding upcoming or expired Protection+ plan renewals.
  • Educate customers on the benefits, coverage details, and renewal options of Protection+ plans.
  • Process renewals accurately within internal systems.
  • Maintain detailed call notes and customer records in CRM systems.
  • Follow structured call scripts while maintaining natural and professional customer conversations.
  • Meet established daily call volume and renewal conversion goals.
  • Respond to customer questions regarding coverage, service timelines, and account details.
  • Assist with inbound customer chat support during peak service periods to help manage customer inquiries.
  • Coordinate with retail locations and service teams regarding customer accounts when necessary.
  • Resolve customer concerns professionally and escalate issues when appropriate.
  • Maintain confidentiality of customer information.
  • Support additional outbound campaigns, renewal initiatives, or retention programs as assigned.

Qualifications: Knowledge, Skills & Abilities
  • Minimum 1-2 years of customer service or call center experience preferred.
  • Experience with outbound calling or customer retention roles strongly preferred.
  • Strong verbal communication and active listening skills.
  • Ability to handle objections and maintain professionalism in customer conversations.
  • Basic computer proficiency and experience working within CRM systems.
  • Strong organizational and documentation skills.
  • Goal-oriented with the ability to meet established performance metrics.

Education
Highschool Diploma or equivalent
Physical requirements/Working Conditions
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 15 pounds. Able to work outdoors for extended periods of time in possibly extreme conditions, including rain, heat, sun, and wind.
OTHER
Subject to MVR and criminal background check (In accordance with applicable fair chance laws, rules, and regulations)
About Us
Moon Valley Nurseries is the largest grower of box trees and palms in North America, and is an industry leader and high growth company that offers competitive salaries with exceptional employee benefits including medical insurance, 401(k), holidays, and PTO to all eligible employees. We are an equal employment opportunity employer. We are a drug free workplace.
#MVNOTHER

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