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Inbound Chat Representative Jobs in Virginia (NOW HIRING)

Akina Pharmacy

Customer Service Representative

Sterling, VA · On-site +1

$17 - $22/hr

Customer Service Representative (CSR) Company Overview At Akina Pharmacy, the shared purpose that ... inbound and outbound communications, including calls and live chat, to confirm orders, schedule ...

The Results Companies

Sales Representative

Richmond, VA · On-site

The Sales representative handles inbound calls from customers and prospective customers with services, billing and technical concerns via email, phone or chat in accordance with The Results Companies ...

Browns Alexandria Mazda

BDC REP

Alexandria, VA · On-site

$14.50 - $19.50/hr

You will play a pivotal role in driving customer engagement, managing inbound and outbound digital ... chat. * Lead Conversion: Initiate strategic outbound follow-ups to prospective and existing ...

Browns Alexandria Mazda

BDC REP

Alexandria, VA · On-site

$14.50 - $19.50/hr

You will play a pivotal role in driving customer engagement, managing inbound and outbound digital ... chat. * Lead Conversion: Initiate strategic outbound follow-ups to prospective and existing ...

Browns Alexandria Mazda

BDC REP

Alexandria, VA

$16 - $21.50/hr

You will play a pivotal role in driving customer engagement, managing inbound and outbound digital ... chat. * Lead Conversion: Initiate strategic outbound follow-ups to prospective and existing ...

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All JobsInbound Chat Representative JobsInbound Chat Representative Jobs in Virginia

Inbound Chat Representative information

See Virginia salary details

$10

$16

$25

How much do inbound chat representative jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for inbound chat representative in Virginia is $16.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.

What is the difference between Inbound Chat Representative vs Customer Service Agent?

AspectInbound Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail stores, or remote
Industry UsageCommon in e-commerce, tech support, and service industriesWidespread across retail, telecom, and service sectors
Primary CommunicationText-based chat interactionsPhone calls, sometimes chat or email

Both roles focus on assisting customers, but Inbound Chat Representatives specialize in online chat support, while Customer Service Agents may handle calls and other communication channels. The roles often overlap in skills and environment, but the primary mode of interaction differs.

What are the key skills and qualifications needed to thrive as an inbound chat representative?

To thrive as an Inbound Chat Representative, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional problem-solving, patience, and multitasking abilities help representatives stand out in this role. These skills are crucial to efficiently address customer inquiries, ensure satisfaction, and maintain a positive company image in fast-paced digital environments.

What is an inbound chat representative?

Inbound Chat Representatives are customer service professionals who interact with customers through online chat platforms. Their main role is to assist customers with inquiries, troubleshoot issues, and provide information about products or services. They handle incoming chat requests, ensuring customers receive timely and accurate responses. Effective communication, problem-solving skills, and familiarity with the company's offerings are essential for success in this role.

What are some common challenges faced by inbound chat representatives, and how can they be managed effectively?

Inbound Chat Representatives often face challenges such as handling multiple conversations simultaneously, addressing complex customer questions in real time, and maintaining a positive tone throughout interactions. Effective time management, utilizing scripted responses thoughtfully, and staying up-to-date on product knowledge can help manage these challenges. Additionally, communicating clearly and asking clarifying questions ensures that customer needs are properly understood and addressed.
What are popular job titles related to Inbound Chat Representative jobs in Virginia? For Inbound Chat Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Inbound Chat Representative jobs in Virginia look for? The top searched job categories for Inbound Chat Representative jobs in Virginia are:
What cities in Virginia are hiring for Inbound Chat Representative jobs? Cities in Virginia with the most Inbound Chat Representative job openings:
Inbound Chat Representative jobs near you
Infographic showing various Inbound Chat Representative job openings in Virginia as of June 2026, with employment types broken down into 90% Full Time, 3% Part Time, and 7% Contract. Highlights an 81% In-person, and 19% Remote job distribution, with an average salary of $34,166 per year, or $16.4 per hour.

Remote Inbound Sales Representative

MCI Military Recruitment

Hampton, VA

$14/hr

Full-time

Re-posted 3 days ago

Job description

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for Inbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will take inbound calls from prospective customers and upsell existing ones while providing customers information on client products and services. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
  • Listen to customers, understand their needs, and resolve customer issues.
  • Research systems to find missing information; coordinate with other departments to resolve issues as applicable
  • Utilize systems and technology to complete account management tasks.
  • Accurately document and process customer orders in appropriate systems.
  • Follow all required scripts, policies, and procedures.
  • Comply with requirements surrounding confidential information and personal information.
  • Escalate customer issues to the appropriate staff and managers for resolution as needed.
  • Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
  • Adhere to all attendance and work schedule requirements.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience