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Inbound Chat Representative Jobs in California (NOW HIRING)

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Customer Support Representative

San Jose, CA · On-site

$18.75 - $25.50/hr

... chat messages daily. As a Customer Support Representative, you will be the first to talk to our ... Process inbound leads and help Project Managers define the scope of projects * Informs clients ...

Stretto

Sales Development Representative

Irvine, CA · On-site

$80K - $100K/yr

... Representative (SDR) to help drive revenue by engaging our existing customer base and introducing ... chat, and social media. * Respond quickly to inbound leads while executing a focused outbound ...

Aviso, LLC

Customer Service Rep

Fremont, CA · On-site

$27.85/hr

High-Volume Inbound Support: Manage incoming customer calls regarding commercial orders, pricing ... Respond promptly to customer inquiries via phone, email, and live chat throughout the day. * Cross ...

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All JobsInbound Chat Representative JobsInbound Chat Representative Jobs in California

Inbound Chat Representative information

See California salary details

$9

$16

$25

How much do inbound chat representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for inbound chat representative in California is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Inbound Chat Representative vs Customer Service Agent?

AspectInbound Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail stores, or remote
Industry UsageCommon in e-commerce, tech support, and service industriesWidespread across retail, telecom, and service sectors
Primary CommunicationText-based chat interactionsPhone calls, sometimes chat or email

Both roles focus on assisting customers, but Inbound Chat Representatives specialize in online chat support, while Customer Service Agents may handle calls and other communication channels. The roles often overlap in skills and environment, but the primary mode of interaction differs.

What are the key skills and qualifications needed to thrive as an inbound chat representative?

To thrive as an Inbound Chat Representative, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional problem-solving, patience, and multitasking abilities help representatives stand out in this role. These skills are crucial to efficiently address customer inquiries, ensure satisfaction, and maintain a positive company image in fast-paced digital environments.

What is an inbound chat representative?

Inbound Chat Representatives are customer service professionals who interact with customers through online chat platforms. Their main role is to assist customers with inquiries, troubleshoot issues, and provide information about products or services. They handle incoming chat requests, ensuring customers receive timely and accurate responses. Effective communication, problem-solving skills, and familiarity with the company's offerings are essential for success in this role.

What are some common challenges faced by inbound chat representatives, and how can they be managed effectively?

Inbound Chat Representatives often face challenges such as handling multiple conversations simultaneously, addressing complex customer questions in real time, and maintaining a positive tone throughout interactions. Effective time management, utilizing scripted responses thoughtfully, and staying up-to-date on product knowledge can help manage these challenges. Additionally, communicating clearly and asking clarifying questions ensures that customer needs are properly understood and addressed.
What are popular job titles related to Inbound Chat Representative jobs in California? For Inbound Chat Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Inbound Chat Representative jobs in California look for? The top searched job categories for Inbound Chat Representative jobs in California are:
What cities in California are hiring for Inbound Chat Representative jobs? Cities in California with the most Inbound Chat Representative job openings:
Inbound Chat Representative jobs near you
Infographic showing various Inbound Chat Representative job openings in California as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,011 per year, or $16.4 per hour.

Sales Development Representative (Inbound)

Retell AI

San Francisco, CA • On-site

$120K - $130K/yr

Full-time

Medical, Dental, Vision

Re-posted 17 days ago

Job description

ABOUT RETELL AI
Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.
Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI "workers" that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.
We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.
Let's build the future together.
Recent recognition:
  • No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026
  • Top 50 AI Apps, a16z (2025)
  • #3 Fastest-Growing Software Company, G2 Best Software Awards 2026
  • Best Agentic AI Software, G2 Best Software Awards 2026
  • #4 Fastest-Growing Software Vendor, Brex Benchmark 2025
  • Enterprise Tech 30 Class of 2026, Nasdaq & Wing VC
  • Top-Ranked Startup, Lean AI Leaderboard
  • Backed by Y Combinator

ABOUT THE ROLE
Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!
We're looking for an Inbound Sales Development Representative to help scale and optimize Retell AI's inbound pipeline engine.
You'll be one of the first touchpoints for companies evaluating Retell and play a critical role in how inbound demand gets qualified, routed, and converted into pipeline. You'll work closely with the VP of Revenue and Account Executives to ensure a high-quality customer experience across every inbound interaction.
KEY RESPONSIBILITIES
  • Own timely responses across inbound channels including website forms, email, live chat, and LinkedIn
  • Qualify inbound leads and route opportunities appropriately across enterprise and SMB/mid-market segments
  • Schedule discovery and demo calls for account executives
  • Maintain clean, accurate CRM hygiene across all prospect interactions and stages
  • Develop strong product knowledge and confidently communicate Retell's value proposition
  • Partner with revenue leadership to improve inbound qualification processes, messaging, and workflows
  • Track performance against qualified meetings, opportunities created, and pipeline contribution
YOU MIGHT THRIVE IF
  • You're naturally high-energy and enjoy interacting with people throughout the day
  • You have prior customer-facing experience in hospitality, retail, service, support, or sales environments
  • You communicate clearly, ask thoughtful questions, and actively listen
  • You stay organized under volume and consistently follow through on details
  • You're comfortable operating in fast-paced environments with evolving processes
  • You learn quickly and are excited to understand technical products deeply
  • You want to grow rapidly in a high-performance startup environment with meaningful ownership

JOB DETAILS
  • Cash: 130,000 + Commission + Equity
  • Location: Redwood City, CA, US
  • US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT).
OTHER BENEFITS
  • 100% coverage for medical, dental, and vision insurance
  • $70/day DoorDash credit for breakfast, lunch, dinner, and snacks
  • $200/month wellness reimbursement (gym, fitness classes, etc.)
  • $300/month commuter reimbursement (gas, Caltrain, etc.)
  • $75/month phone bill reimbursement
  • $50/month internet reimbursement

COMPENSATION PHILOSOPHY
  • Best offer upfront: Choose from three cash-equity balance options; no negotiation needed
  • Top 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders
  • High ownership: small teams, >$1M revenue per employee, and significant equity
  • Performance-based: Offers tied to interview performance, not tenure or past salary
INTERVIEW PROCESS
  1. Recruiter Screen (15 min): Live conversation covering background, motivation, and overall alignment.
  2. Hiring Manager Round (30 min): Working exercise
  3. Onsite (2 hours): Three parts: a live simulation exercise, and a conversation on values and team fit.

Apply