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Inbound Chat Representative Jobs in California (NOW HIRING)

Envoy

Inbound BDR

San Francisco, CA · On-site

As an Inbound BDR, you'll engage a high volume of leads across email, live chat, and phone, quickly ... Contribute to team processes and share what's working -- and grow into mentoring newer reps as you ...

Aviso, LLC

Customer Service Rep

Fremont, CA · On-site

$27.85/hr

High-Volume Inbound Support: Manage incoming customer calls regarding commercial orders, pricing ... Respond promptly to customer inquiries via phone, email, and live chat throughout the day. * Cross ...

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All JobsInbound Chat Representative JobsInbound Chat Representative Jobs in California

Inbound Chat Representative information

See California salary details

$9

$16

$25

How much do inbound chat representative jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for inbound chat representative in California is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Inbound Chat Representative vs Customer Service Agent?

AspectInbound Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail stores, or remote
Industry UsageCommon in e-commerce, tech support, and service industriesWidespread across retail, telecom, and service sectors
Primary CommunicationText-based chat interactionsPhone calls, sometimes chat or email

Both roles focus on assisting customers, but Inbound Chat Representatives specialize in online chat support, while Customer Service Agents may handle calls and other communication channels. The roles often overlap in skills and environment, but the primary mode of interaction differs.

What are the key skills and qualifications needed to thrive as an inbound chat representative?

To thrive as an Inbound Chat Representative, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional problem-solving, patience, and multitasking abilities help representatives stand out in this role. These skills are crucial to efficiently address customer inquiries, ensure satisfaction, and maintain a positive company image in fast-paced digital environments.

What is an inbound chat representative?

Inbound Chat Representatives are customer service professionals who interact with customers through online chat platforms. Their main role is to assist customers with inquiries, troubleshoot issues, and provide information about products or services. They handle incoming chat requests, ensuring customers receive timely and accurate responses. Effective communication, problem-solving skills, and familiarity with the company's offerings are essential for success in this role.

What are some common challenges faced by inbound chat representatives, and how can they be managed effectively?

Inbound Chat Representatives often face challenges such as handling multiple conversations simultaneously, addressing complex customer questions in real time, and maintaining a positive tone throughout interactions. Effective time management, utilizing scripted responses thoughtfully, and staying up-to-date on product knowledge can help manage these challenges. Additionally, communicating clearly and asking clarifying questions ensures that customer needs are properly understood and addressed.
What are popular job titles related to Inbound Chat Representative jobs in California? For Inbound Chat Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Inbound Chat Representative jobs in California look for? The top searched job categories for Inbound Chat Representative jobs in California are:
What cities in California are hiring for Inbound Chat Representative jobs? Cities in California with the most Inbound Chat Representative job openings:
Inbound Chat Representative jobs near you
Infographic showing various Inbound Chat Representative job openings in California as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,011 per year, or $16.4 per hour.

Live Chat Representative

Living Spaces - Corporate

La Mirada, CA

$18 - $23.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Living Spaces rating

7.2

Company rating: 7.2 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

19th of 62 rated furniture retailers

Job description

Position Summary The Guest Services Representative 1 will help resolve incoming customer support questions via phone, chat, or other written communication channels.Position Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Answer inbound guest inquiries in a high-volume contact center.
  • Address guest questions and needs, using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies
  • Capture accurate notes to summarize interactions on guest accounts.
  • Ensure timely follow-up for anything that requires additional research. May include reaching out to other teams or departments and then placing an outbound call or writing to the guest with an update.
  • Consistently meet/exceed key metrics such as Average Handle Time, Calls/Chats Per Hour, Quality Assurance (QA), Schedule Adherence, and Customer Satisfaction.
  • Participate in ongoing training. Limited travel may be involved.
Qualifications

Education/Experience: High School Diploma or General Education Diploma (GED) equivalent. One to two years of related experience in customer service.Previous experience in a high-volume, multi-channel setting (phone, chat, and/or email) call center environment is preferred. Experience handling multiple systems or tools simultaneously, with strong attention to detail in documenting customer interactions is a plus. Strong written and verbal communication skills, with the ability to communicate clearly and professionally. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs including Word, Excel, PowerPoint, and Outlook. Experience with Intercom, AX, Genesys Cloud, & Pega CRM is a plus.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.

Compensation: $18.00 - $23.40

Overtime pay is available for eligible, non-exempt Team Members.Reimbursement for expenses as required by applicable law and Company policy.Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional available benefits upon meeting eligibility requirements include:

  • Medical (full-time only)

  • Dental (full-time only)

  • Vision (full-time only)

  • 401(k) with Company match (full and part-time)

  • Vacation (full-time only or as otherwise required by applicable law)

  • Paid Sick Leave (full and part-time)

  • Flex or Health Spending Account (for eligible full-time only)

  • Employee Assistance Program (full and part-time)

  • Holiday pay (full-time only)

  • Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

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