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Inbound Chat Representative Jobs in California (NOW HIRING)

Envoy

Inbound BDR

San Francisco, CA · On-site

As an Inbound BDR, you'll engage a high volume of leads across email, live chat, and phone, quickly ... Contribute to team processes and share what's working -- and grow into mentoring newer reps as you ...

Menlo Ventures

Inbound BDR

San Francisco, CA · On-site

$60 - $80/hr

As an Inbound BDR, you'll engage a high volume of leads across email, live chat, and phone, quickly ... Contribute to team processes and share what's working -- and grow into mentoring newer reps as you ...

A-Line Staffing Solutions

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Call Center Benefit Enrollment Representative

San Diego, CA · On-site

$18.50 - $19.25/hr

A-Line is seeking Customer Service Representatives to support members with benefit enrollment and ... Daily responsibilities include assisting members through inbound phone calls, web chat, and email ...

Arsenault Inc

Customer Service Representative

Los Angeles, CA · On-site

$17.25 - $23.50/hr

A Customer Service Representative ideally would have startup experience who embraces versatilities ... Respond to all inbound inquiries (phone, email, and chat) from applicants with effective ...

Day Translations

Customer Support Representative

San Jose, CA · On-site

$18.75 - $25.50/hr

... chat messages daily. As a Customer Support Representative, you will be the first to talk to our ... Process inbound leads and help Project Managers define the scope of projects * Informs clients ...

Stretto

Sales Development Representative

Irvine, CA · On-site

$80K - $100K/yr

... Representative (SDR) to help drive revenue by engaging our existing customer base and introducing ... chat, and social media. * Respond quickly to inbound leads while executing a focused outbound ...

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Inbound Chat Representative information

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How much do inbound chat representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for inbound chat representative in California is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What is an inbound chat representative?

Inbound Chat Representatives are customer service professionals who interact with customers through online chat platforms. Their main role is to assist customers with inquiries, troubleshoot issues, and provide information about products or services. They handle incoming chat requests, ensuring customers receive timely and accurate responses. Effective communication, problem-solving skills, and familiarity with the company's offerings are essential for success in this role.

What are the key skills and qualifications needed to thrive as an inbound chat representative?

To thrive as an Inbound Chat Representative, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional problem-solving, patience, and multitasking abilities help representatives stand out in this role. These skills are crucial to efficiently address customer inquiries, ensure satisfaction, and maintain a positive company image in fast-paced digital environments.

What are some common challenges faced by inbound chat representatives, and how can they be managed effectively?

Inbound Chat Representatives often face challenges such as handling multiple conversations simultaneously, addressing complex customer questions in real time, and maintaining a positive tone throughout interactions. Effective time management, utilizing scripted responses thoughtfully, and staying up-to-date on product knowledge can help manage these challenges. Additionally, communicating clearly and asking clarifying questions ensures that customer needs are properly understood and addressed.

What is the difference between Inbound Chat Representative vs Customer Service Agent?

AspectInbound Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail stores, or remote
Industry UsageCommon in e-commerce, tech support, and service industriesWidespread across retail, telecom, and service sectors
Primary CommunicationText-based chat interactionsPhone calls, sometimes chat or email

Both roles focus on assisting customers, but Inbound Chat Representatives specialize in online chat support, while Customer Service Agents may handle calls and other communication channels. The roles often overlap in skills and environment, but the primary mode of interaction differs.

What are popular job titles related to Inbound Chat Representative jobs in California?

For Inbound Chat Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Inbound Chat Representative jobs in California look for?

The top searched job categories for Inbound Chat Representative jobs in California are:

What cities in California are hiring for Inbound Chat Representative jobs?

Cities in California with the most Inbound Chat Representative job openings:

Inbound Chat Representative jobs near you
Infographic showing various Inbound Chat Representative job openings in California as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,011 per year, or $16.4 per hour.

Inbound Sales Development Representative

Workato

Palo Alto, CA • On-site

Full-time

Re-posted yesterday

Job description

About Workato
Workato is the leading Control and Execution Platform for Enterprise AI - the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 - including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors - Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com.
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
  • Business Insider named us an "enterprise startup to bet your career on"
  • Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
  • Quartz ranked us the #1 best company for remote workers

Responsibilities
We're looking for a Sales Development Representative to join our Inbound team. You will be responsible for the qualification of high quality inbound leads from a variety of sources including, website, chat, events, and trials. You will also manage and optimize lead flows and pipelines using industry best practices, our CRM system and the latest tools. Assist Sales and Marketing with projects that help drive revenue growth.
In this role, you will also be responsible to:
  • Work closely with AEs, SDR manager and Marketing team to generate pipeline.
  • Responsible for responding to every high quality lead within 5 minutes.
  • Successfully overcome prospective customer objections as well as answer initial questions.
  • Effectively utilize the lead qualification process as well as documenting sales information in Salesforce.
  • Assist Marketing with testing, execution, and reporting on lead quality
  • Responsible for meeting weekly goals and established metrics.
  • Utilize the sales tools provided and collaborate with Sales team members to schedule customer meetings
  • Connection. We deliver exceptional experiences. We build enduring relationships with both internally and externally by listening, anticipating needs, doing what is right, and always going above and beyond.
  • Craftsmanship. We are lifelong learners. We approach our work with curiosity and an open mind. We constantly look for ways to improve our products and ourselves, never settling for good enough.
  • Grit. We run towards challenges. If something seems unsolvable, it unleashes our persistence, our creativity, and our ability to move through uncertainty to create a solution.
  • Energy. We embrace joy. We love what we do and bring our best selves to work each day. We seek to share our optimism and compassion with everyone around us.
Requirements
Qualifications / Experience / Technical Skills / Soft Skills / Personal Characteristics
  • Desire to start a career as a sales executive, customer success rep or marketing professional
  • Excellent phone presence and interpersonal skills
  • Proven follow-up, time management skills, and able to manage multiple priorities simultaneously
  • Results oriented, capable of bringing prospects to the next step in the sales process
  • Experience in lead qualification, outbound prospecting and lead development management a plus
  • Experience with Salesforce.com and Outreach
  • Strong communication skills; ability to reach prospects creatively, position solution/products
  • You are fearless and get energy from talking to people.
  • You have a unique ability to reach prospects creatively and position solution/products.
  • You are eager to learn world-class sales practices and advance your career.
  • You are eager for the opportunity to apply your experience, knowledge and passion to help our organization grow/scale.

(REQ ID: 2929)

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