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Inbound Chat Representative Jobs in Michigan (NOW HIRING)

Autobooks

Customer Support Representative

Detroit, MI · On-site

$20 - $23/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Byrne

Inside Sales Representative

Rockford, MI · On-site

... Inbound Sales. They will be responsible for the account management of assigned customers and ... chat, and virtual meetings • Acts as the subject matter expert for the company's full products ...

TTEC

Customer Care Representative

Dearborn, MI

$17/hr

... phone, chat, and email) to provide the customer with prompt, courteous, and accurate information ... Provide inbound helpdesk support for member, dealer, and region employees on various issues ...

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Inbound Chat Representative information

See Michigan salary details

$8

$14

$22

How much do inbound chat representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for inbound chat representative in Michigan is $14.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What is the difference between Inbound Chat Representative vs Customer Service Agent?

AspectInbound Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail stores, or remote
Industry UsageCommon in e-commerce, tech support, and service industriesWidespread across retail, telecom, and service sectors
Primary CommunicationText-based chat interactionsPhone calls, sometimes chat or email

Both roles focus on assisting customers, but Inbound Chat Representatives specialize in online chat support, while Customer Service Agents may handle calls and other communication channels. The roles often overlap in skills and environment, but the primary mode of interaction differs.

What are the key skills and qualifications needed to thrive as an Inbound Chat Representative, and why are they important?

To thrive as an Inbound Chat Representative, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional problem-solving, patience, and multitasking abilities help representatives stand out in this role. These skills are crucial to efficiently address customer inquiries, ensure satisfaction, and maintain a positive company image in fast-paced digital environments.

What are Inbound Chat Representatives?

Inbound Chat Representatives are customer service professionals who interact with customers through online chat platforms. Their main role is to assist customers with inquiries, troubleshoot issues, and provide information about products or services. They handle incoming chat requests, ensuring customers receive timely and accurate responses. Effective communication, problem-solving skills, and familiarity with the company's offerings are essential for success in this role.

What are some common challenges faced by Inbound Chat Representatives, and how can they be managed effectively?

Inbound Chat Representatives often face challenges such as handling multiple conversations simultaneously, addressing complex customer questions in real time, and maintaining a positive tone throughout interactions. Effective time management, utilizing scripted responses thoughtfully, and staying up-to-date on product knowledge can help manage these challenges. Additionally, communicating clearly and asking clarifying questions ensures that customer needs are properly understood and addressed.
What are popular job titles related to Inbound Chat Representative jobs in Michigan? For Inbound Chat Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Inbound Chat Representative jobs in Michigan look for? The top searched job categories for Inbound Chat Representative jobs in Michigan are:
What cities in Michigan are hiring for Inbound Chat Representative jobs? Cities in Michigan with the most Inbound Chat Representative job openings:
Inbound Chat Representative jobs near you

Service Business Development Center (BDC) Representative

Art Moehn Auto Group

Jackson, MI • On-site

$16/hr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

Service Business Development Center (BDC) Representative
Position Summary
The Service BDC Representative is responsible for assisting customers by phone, email, text, and chat, scheduling service appointments, and delivering an outstanding customer experience. Customer service experience is required; dealership or call center experience is a plus.
Benefits
  • Performance-based pay with base compensation
  • Monday-Friday schedule
  • 401(k)
  • Health insurance
  • Paid vacation
  • Employee discounts
  • Cafeteria plan

Responsibilities
  • Answer inbound customer calls
  • Schedule service appointments and follow up with customers
  • Respond promptly to phone, email, text, and chat inquiries
  • Maintain accurate CRM notes
  • Meet daily performance goals
  • Learn and promote dealership services and programs, include outbound phones calls

Qualifications
  • Excellent customer service skills
  • Strong phone, typing, and communication skills
  • Professional written grammar and spelling
  • Ability to multitask in a fast-paced environment
  • Must pass a background check and drug screening

Apply