... and chat, scheduling service appointments, and delivering an outstanding customer experience ... Answer inbound customer calls * Schedule service appointments and follow up with customers
... and chat, scheduling service appointments, and delivering an outstanding customer experience ... Answer inbound customer calls * Schedule service appointments and follow up with customers
... and chat, scheduling service appointments, and delivering an outstanding customer experience ... Answer inbound customer calls * Schedule service appointments and follow up with customers
Quick apply
... and chat, scheduling service appointments, and delivering an outstanding customer experience ... Answer inbound customer calls * Schedule service appointments and follow up with customers
... and chat, scheduling service appointments, and delivering an outstanding customer experience ... Answer inbound customer calls * Schedule service appointments and follow up with customers
... and chat, scheduling service appointments, and delivering an outstanding customer experience ... Answer inbound customer calls * Schedule service appointments and follow up with customers
Remote Customer Service Representative
Jackson, MI · Remote
$20/hr
Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech challenges. * Experience with inbound/outbound customer support; call center experience is a plus.
Remote Customer Service Representative
Jackson, MI · Remote
$20/hr
Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech challenges. * Experience with inbound/outbound customer support; call center experience is a plus.
Inbound Chat Representative information
See Jackson, MI salary details
$9.19 - $10.52
4% of jobs
$10.52 - $11.85
10% of jobs
$12.76 is the 25th percentile. Wages below this are outliers.
$11.85 - $13.18
16% of jobs
The median wage is $14.36 / hr.
$13.18 - $14.51
23% of jobs
$14.51 - $15.85
17% of jobs
$16.24 is the 75th percentile. Wages above this are outliers.
$15.85 - $17.18
17% of jobs
$17.18 - $18.51
4% of jobs
$18.51 - $19.84
6% of jobs
$19.84 - $21.17
1% of jobs
$21.17 - $22.51
0% of jobs
$22.51 - $23.84
1% of jobs
$9
$15
$23
How much do inbound chat representative jobs pay per hour?
As of Aug 25, 2026, the average hourly pay for inbound chat representative in Jackson, MI is $15.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $16.63 per hour, depending on experience, location, and employer.
What is an inbound chat representative?
Inbound Chat Representatives are customer service professionals who interact with customers through online chat platforms. Their main role is to assist customers with inquiries, troubleshoot issues, and provide information about products or services. They handle incoming chat requests, ensuring customers receive timely and accurate responses. Effective communication, problem-solving skills, and familiarity with the company's offerings are essential for success in this role.
What are the key skills and qualifications needed to thrive as an inbound chat representative?
To thrive as an Inbound Chat Representative, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional problem-solving, patience, and multitasking abilities help representatives stand out in this role. These skills are crucial to efficiently address customer inquiries, ensure satisfaction, and maintain a positive company image in fast-paced digital environments.
What are some common challenges faced by inbound chat representatives, and how can they be managed effectively?
Inbound Chat Representatives often face challenges such as handling multiple conversations simultaneously, addressing complex customer questions in real time, and maintaining a positive tone throughout interactions. Effective time management, utilizing scripted responses thoughtfully, and staying up-to-date on product knowledge can help manage these challenges. Additionally, communicating clearly and asking clarifying questions ensures that customer needs are properly understood and addressed.
What is the difference between Inbound Chat Representative vs Customer Service Agent?
| Aspect | Inbound Chat Representative | Customer Service Agent |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer customer service certifications | High school diploma or equivalent; customer service certifications often preferred |
| Work Environment | Online chat platforms, remote or office settings | Call centers, retail stores, or remote |
| Industry Usage | Common in e-commerce, tech support, and service industries | Widespread across retail, telecom, and service sectors |
| Primary Communication | Text-based chat interactions | Phone calls, sometimes chat or email |
Both roles focus on assisting customers, but Inbound Chat Representatives specialize in online chat support, while Customer Service Agents may handle calls and other communication channels. The roles often overlap in skills and environment, but the primary mode of interaction differs.
What job categories do people searching Inbound Chat Representative jobs in Jackson, MI look for?
The top searched job categories for Inbound Chat Representative jobs in Jackson, MI are:
What cities near Jackson, MI are hiring for Inbound Chat Representative jobs?
Cities near Jackson, MI with the most Inbound Chat Representative job openings:
Service Business Development Center (BDC) Representative
Jackson, MI • On-site
Art Moehn Auto Group
$16/hr
Full-time
Medical, Retirement, PTO
Re-posted 20 days ago
Job description
Service Business Development Center (BDC) Representative
Position Summary
The Service BDC Representative is responsible for assisting customers by phone, email, text, and chat, scheduling service appointments, and delivering an outstanding customer experience. Customer service experience is required; dealership or call center experience is a plus.
Benefits
Responsibilities
Qualifications
Position Summary
The Service BDC Representative is responsible for assisting customers by phone, email, text, and chat, scheduling service appointments, and delivering an outstanding customer experience. Customer service experience is required; dealership or call center experience is a plus.
Benefits
- Performance-based pay with base compensation
- Monday-Friday schedule
- 401(k)
- Health insurance
- Paid vacation
- Employee discounts
- Cafeteria plan
Responsibilities
- Answer inbound customer calls
- Schedule service appointments and follow up with customers
- Respond promptly to phone, email, text, and chat inquiries
- Maintain accurate CRM notes
- Meet daily performance goals
- Learn and promote dealership services and programs, include outbound phones calls
Qualifications
- Excellent customer service skills
- Strong phone, typing, and communication skills
- Professional written grammar and spelling
- Ability to multitask in a fast-paced environment
- Must pass a background check and drug screening