ZipRecruiter

Log In

1

Inbound Contacts Representative Jobs in Alabama (NOW HIRING)

ZT Automotive

Automotive BDC Representative

Tuscumbia, AL · On-site

$13.25 - $17.50/hr

Work in our call center staffed and managed by the dealership, and handle our customer contacts ... The ability to manage a high volume of inbound and outbound sales and service call volume, internet ...

ZT Auto

Automotive BDC Representative

Tuscumbia, AL · On-site

$13.25 - $17.50/hr

Work in our call center staffed and managed by the dealership, and handle our customer contacts ... The ability to manage a high volume of inbound and outbound sales and service call volume, internet ...

MCI Careers

$15.25 - $19.75/hr

Handle inbound and outbound contacts in a courteous, timely, and professional manner * Listen to customers, understand their needs, and resolve customer issues * Research systems to find missing ...

next page

Showing results 1-20

All JobsInbound Contacts Representative JobsInbound Contacts Representative Jobs in Alabama

Inbound Contacts Representative information

See Alabama salary details

$8

$14

$22

How much do inbound contacts representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for inbound contacts representative in Alabama is $14.94, according to ZipRecruiter salary data. Most workers in this role earn between $11.99 and $14.03 per hour, depending on experience, location, and employer.

What is the difference between Inbound Contacts Representative vs Customer Service Agent?

AspectInbound Contacts RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in communicationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, remote work, or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, tech support, retailRetail, hospitality, telecom, and various service sectors
Job FocusHandling inbound customer inquiries, order processing, supportAssisting customers, resolving issues, providing product info

Both roles involve assisting customers via phone or online, but Inbound Contacts Representatives typically focus on handling inbound calls related to orders or support, often in specialized industries. Customer Service Agents have a broader scope across various sectors, emphasizing problem resolution and customer satisfaction. While credentials and work environments overlap, the specific job functions and industry focus distinguish these roles.

What is an inbound contacts representative?

An inbound contacts representative is a customer service professional who handles incoming calls, emails, or messages from customers seeking assistance, information, or support. They typically use communication tools and may need knowledge of company products or services to resolve issues efficiently.

What is the role of an inbound contacts representative?

An inbound contacts representative handles incoming customer calls, emails, or messages to provide support, answer questions, and resolve issues. They often use customer service software and require good communication skills to ensure customer satisfaction and efficient problem resolution.

What skills are needed for inbound contacts representatives?

Inbound contacts representatives need strong communication skills, including active listening and clear verbal and written abilities. They should have problem-solving skills, patience, and the ability to handle multiple calls efficiently, often using customer service software or CRM tools. Good interpersonal skills and a positive attitude are also important for providing effective support.

What cities in Alabama are hiring for Inbound Contacts Representative jobs?

Cities in Alabama with the most Inbound Contacts Representative job openings:

Inbound Contacts Representative jobs near you
Infographic showing various Inbound Contacts Representative job openings in Alabama as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $31,073 per year, or $14.9 per hour.

Remote Inbound Sales Representative

Huntsville, AL • On-site

MCI Military Recruitment
See more jobs at MCI Military Recruitmentexternal

$14/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

We are looking for Inbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will take inbound calls from prospective customers and upsell existing ones while providing customers information on client products and services. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.  

Key Responsibilities:

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
  • Listen to customers, understand their needs, and resolve customer issues.
  • Research systems to find missing information; coordinate with other departments to resolve issues as applicable
  • Utilize systems and technology to complete account management tasks.
  • Accurately document and process customer orders in appropriate systems.
  • Follow all required scripts, policies, and procedures.
  • Comply with requirements surrounding confidential information and personal information.
  • Escalate customer issues to the appropriate staff and managers for resolution as needed.
  • Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
  • Adhere to all attendance and work schedule requirements. 

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience