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Methodist Healthcare Call Center Jobs (NOW HIRING)

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Clerical - Call Center

Dallas, TX · On-site

$20 - $22/hr

Join a Respected Healthcare Team as a Bilingual Call Center Clerk Are you a motivated professional fluent in both English and Spanish, with experience in high-volume customer service or healthcare ...

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

Intelicare Direct is an expanding membership-care call center located in San Diego. We are a leader in providing customer support and business for companies looking to create an external customer ...

firstrust

The Customer Care Supervisor - Call Center is responsible for the day-to-day leadership and performance of a team of Customer Care agents. This role ensures consistent service delivery, operational ...

Chapa-De

Medical Call Center Supervisor

Auburn, CA · On-site

$30.55 - $35.55/hr

Qualifications: * 3+ years of healthcare call center operations experience, including scheduling workflows, insurance verification, and patient access management. * 3+ years of insurance eligibility ...

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How much do methodist healthcare call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for methodist healthcare call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a Methodist Healthcare Call Center representative do?

A Methodist Healthcare Call Center representative is responsible for assisting patients, healthcare providers, and the general public by answering calls, scheduling appointments, providing information about services, and addressing inquiries related to Methodist Healthcare facilities. They play a vital role in ensuring clear communication between patients and healthcare staff, often handling sensitive information with professionalism and confidentiality. Additionally, these representatives may help with patient registration, insurance verification, and directing calls to appropriate departments.

What are the key skills and qualifications needed to thrive as a Methodist Healthcare Call Center Representative, and why are they important?

To thrive as a Methodist Healthcare Call Center Representative, you need strong customer service skills, medical terminology knowledge, and typically a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHRs), and phone systems is commonly required. Exceptional communication, active listening, and problem-solving abilities help you provide compassionate support and resolve patient inquiries efficiently. These skills ensure callers receive accurate information, timely assistance, and a positive experience, which is vital for patient satisfaction and organizational reputation.

What are some common challenges faced by representatives in the Methodist Healthcare Call Center, and how are they supported in overcoming them?

Call center representatives at Methodist Healthcare often navigate high call volumes, emotionally charged situations, and the need for accurate information delivery. To support these challenges, the organization provides comprehensive training, access to up-to-date resources, and ongoing coaching from supervisors. Team members are encouraged to collaborate, share experiences, and participate in regular debriefs to manage stress and continuously improve service quality. This supportive environment helps ensure representatives can provide compassionate, effective assistance to patients and families.
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Methodist Healthcare Call Center jobs near you
Call Center Representative (Switchboard)

Call Center Representative (Switchboard)

The University of Kansas Health System

Kansas City, KS • On-site

$15.50 - $19.25/hr

Other

Posted 20 hours ago

University Of Kansas Health System rating

7.4

Company rating: 7.4 out of 10

Based on 169 frontline employees who took The Breakroom Quiz

250th of 870 rated healthcare providers

Job description

Position Title
Call Center Representative (Switchboard)Bell HospitalPosition Summary / Career Interest:The call center representative is a frontline resource for our patients, staff and physicians. The call center representative provides professional customer service to all callers in a 24/7/365 call center environment. This position is in our Switchboard call center located on our main campus.

Responsibilities and Essential Job Functions

  • Assists with operations of the Switchboard call center for the University of Kansas Health System and Medical Center.
  • The rep utilizes all software systems (Genesis, Communicator, OnCall, Epic to provide professional service to all callers, internal and external.
  • Triages incoming calls to determine caller needs and manage the callers' expectations with the highest level of customer service and efficiency by utilizing all available software resources.
  • Provides answering service for clinical and administrative departments
  • Provides code and personal pager management and pager programming after hours, weekends and holidays.
  • Activates medical code tests on all software systems, ensuring paging hardware and software systems are functioning.
  • Activates medical and security code teams
  • Initiates non urgent text pages to administrative and clinical staff
  • Maintains the on call schedules in the web on call system and Qgenda; makes changes to the schedules after hours as needed; documents changes and sends communication to hospital, physicians and university departments as needed.
  • Utilizes internal overhead paging system
  • Attend all individual, department and health system meetings, training and reviews as needed.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.


Required Education and Experience

  • High School Graduate
  • 2 or more years of experience in call center-based customer service, health care call center or Emergency Dispatch Call Center.
  • Experience talking, typing and listening simultaneously in a customer service environment.
  • Experience utilizing Call Center Software to answer, transfer, page and email in a customer service environment.


Preferred Education and Experience

  • Associates Degree in Communications, Business or Health Care Administration from an accredited college or university.


Knowledge Requirements

  • Exceptional communication and phone skills.
  • Ability to handle multiple calls and/or tasks while providing excellent customer service.
Time Type:Job Requisition ID:R-48240Important information for you to know as you apply:

  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.

  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.

  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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About University of Kansas Health System

Sourced by ZipRecruiter

Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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