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Methodist Healthcare Call Center Jobs (NOW HIRING)

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Remote | Healthcare Call Center Rep | $16/hr

Bossier City, LA · Remote

$16/hr

Ensure compliance with HIPAA and Federal Health Care Program guidelines. Qualifications: 1 year or more of RECENT call center experience (Required - no exceptions!) * Strong attention to detail ...

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$16.50 - $20.50/hr

Must be able to type a minimum of 30 words per minute with 90% or greater accuracy PREFERRED QUALIFICATIONS * 1-5 years of experience as a healthcare call center representative, patient access ...

Hickory Treatment Center

Call Center

Indianapolis, IN · On-site

$19/hr

Call Center Representative - Hickory Recovery Network Department: Admissions Direct Report To ... Hickory Recovery is setting the benchmark in mental health care, especially for those facing acute ...

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Methodist Healthcare Call Center information

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How much do methodist healthcare call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for methodist healthcare call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a Methodist Healthcare Call Center representative do?

A Methodist Healthcare Call Center representative is responsible for assisting patients, healthcare providers, and the general public by answering calls, scheduling appointments, providing information about services, and addressing inquiries related to Methodist Healthcare facilities. They play a vital role in ensuring clear communication between patients and healthcare staff, often handling sensitive information with professionalism and confidentiality. Additionally, these representatives may help with patient registration, insurance verification, and directing calls to appropriate departments.

What are the key skills and qualifications needed to thrive as a Methodist Healthcare Call Center representative?

To thrive as a Methodist Healthcare Call Center Representative, you need strong customer service skills, medical terminology knowledge, and typically a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHRs), and phone systems is commonly required. Exceptional communication, active listening, and problem-solving abilities help you provide compassionate support and resolve patient inquiries efficiently. These skills ensure callers receive accurate information, timely assistance, and a positive experience, which is vital for patient satisfaction and organizational reputation.

What are some common challenges faced by representatives in the Methodist Healthcare Call Center, and how are they supported in overcoming them?

Call center representatives at Methodist Healthcare often navigate high call volumes, emotionally charged situations, and the need for accurate information delivery. To support these challenges, the organization provides comprehensive training, access to up-to-date resources, and ongoing coaching from supervisors. Team members are encouraged to collaborate, share experiences, and participate in regular debriefs to manage stress and continuously improve service quality. This supportive environment helps ensure representatives can provide compassionate, effective assistance to patients and families.
More about Methodist Healthcare Call Center jobs
What cities are hiring for Methodist Healthcare Call Center jobs? Cities with the most Methodist Healthcare Call Center job openings:
What job categories do people searching Methodist Healthcare Call Center jobs look for? The top searched job categories for Methodist Healthcare Call Center jobs are:
Methodist Healthcare Call Center jobs near you
Infographic showing various Methodist Healthcare Call Center job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Operator - Healthcare

Mercy Medical Center

Baltimore, MD • On-site

$26.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Summary
Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator for Gastro!
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Postion is Monday-Friday Dayshift. Hybrid Rotation offered upon successful completion of 6mo. Introductory Peroid.
Responsibilities
The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include:
  • Provide high quality customer service on every call
  • Promote teamwork and call center success
  • Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.
  • Scheduling office appointments and procedures
  • Taking accurate phone messages
  • Making reminder calls to patients per office protocol
  • Taking accurate Rx refill requests and sending them through Epic to provider pools
  • Ensure referrals are in the system for upcoming appointments
  • Flag offices for patients coming with high balances
  • Sending out new patient packets
  • Scanning documents
  • Working workqueues (WQs)
  • Recommending workflow efficiencies to improve the patient experience
  • Provide patients with information on physicians, directions to locations and educational materials
  • Answer patients or physicians questions
  • Interviews callers to obtain full understanding of what information is being requested
This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task.
Requirements
EDUCATION AND WORK EXPERIENCe
  • Education and Work Experience:
    • Must possess a high school diploma or GED
    • Prefer a minimum 1 year of experience in a similar role within a Medical Office Environment
Min
USD $17.83/Hr.
Max
USD $26.75/Hr.
Benefits
Benefits Eligibility is based on your scheduled FTE status and Job Category
  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and "catch up" provision
  • Paid Time Off (PTO) & company paid holidays
  • Tuition reimbursement
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

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