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Healthcare Customer Service Jobs (NOW HIRING)

Ivy Rehab

Healthcare Customer Care Agent (Temp-to-Perm)

$15.75 - $21.25/hr

The Patient Engagement Advocate (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB ...

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Healthcare Customer Service information

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How much do healthcare customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for healthcare customer service in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with electronic health records (EHR) systems or customer management software is often preferred. Some employers may also require certification in healthcare customer service or related fields.

What are some common challenges faced by healthcare customer service representatives, and how can they be managed effectively?

A Healthcare Customer Service Representative is a professional who assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information about healthcare services, billing, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring a positive experience and clear communication. Their duties often include handling phone inquiries, scheduling appointments, explaining medical benefits, and addressing billing concerns. Excellent communication skills and knowledge of healthcare policies are essential in this role.

What are healthcare customer service jobs?

There are numerous healthcare customer service jobs you can do. You can work as a medical service representative, a customer service representative, a customer care representative, or a patient services representative, just to name a few. You can find these jobs in numerous locations, including hospitals or medical centers, call centers, insurance companies, or retail centers. Common duties for healthcare customer service representatives include helping patients with accounts inquiries, offering new products or services, and assessing or confirming insurance benefits. Your responsibilities are to identify needs and offer solutions. If you cannot answer or address a specific question, you consult your manager.

What is the difference between Healthcare Customer Service vs Medical Receptionist?

AspectHealthcare Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, clinics
Primary FocusPatient communication, billing, schedulingPatient check-in, appointment scheduling, data entry

Healthcare Customer Service and Medical Receptionist roles both involve patient interaction within healthcare settings. However, Healthcare Customer Service focuses more on communication, billing, and support over calls or online, while Medical Receptionists handle front desk duties, including check-ins and scheduling. Both roles require strong interpersonal skills but differ in daily tasks and responsibilities.

More about Healthcare Customer Service jobs
What cities are hiring for Healthcare Customer Service jobs? Cities with the most Healthcare Customer Service job openings:
What are the most commonly searched types of Healthcare Customer Service jobs? The most popular types of Healthcare Customer Service jobs are:
What states have the most Healthcare Customer Service jobs? States with the most job openings for Healthcare Customer Service jobs include:
What job categories do people searching Healthcare Customer Service jobs look for? The top searched job categories for Healthcare Customer Service jobs are:
Healthcare Customer Service jobs near you
Infographic showing various Healthcare Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,156 per year, or $18.8 per hour.

Remote Customer Service Representative - Healthcare

NexRep

Athens, GA • On-site

$15/hr

Contractor

Posted 14 days ago

Job description

Remote Healthcare Customer Service Opportunity

If you’re someone who thrives in structured, high-volume environments and enjoys providing support behind the scenes to help patients access the care they need, this opportunity is built for you. As a Customer Service Representative, you’ll play a critical role in supporting healthcare processes by ensuring necessary approvals are obtained efficiently and accurately.

This is an ideal fit for detail-oriented professionals who are comfortable with repetitive tasks, value consistency, and can maintain speed without sacrificing quality.

Please Note: This is a 1099 Independent Contractor opportunity.

What You’ll Be Doing

  • Reviewing case documents and identifying missing or incomplete information needed for authorization
  • Making outbound calls to medical providers or other stakeholders to gather required details
  • Answering inbound calls, handling questions, and assisting with customer requests
  • Accurately documenting all interactions and outcomes to create a clear path for next steps
  • Updating and submitting authorization requests in accordance with established procedures
  • Tracking the progress of requests and ensuring timely follow-up to keep cases moving forward 

About You

This opportunity is well-suited for individuals who:

  • Are comfortable in fast-paced, production-driven remote environments
  • Enjoy routine, process-oriented projects and can stay focused on repetitive tasks
  • Have clear, professional written and verbal communication skills
  • Ask the right questions to uncover missing or unclear information
  • Have strong attention to detail, and understand how errors or missed steps can impact patient care

Your Home Office Environment

To be a Customer Service Representative, you will need a Windows PC. Chromebooks and Macs cannot be used. You will need a computer and equipment meeting the following specifications, at a minimum:

  • Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
  • A PC with Windows 11 (Macs and Chromebooks are not supported at this time)
  • 16GB of RAM
  • 250GB of hard drive space
  • An Intel i3 9th Gen Processor or newer
  • Up-to-date antivirus software
  • Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • A USB noise-cancelling headset
  • A smartphone for multi-factor authentication
  • A webcam for your Certification experience

Where NexRep Contracts

NexRep contracts with people in 31 states. You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY. We do not currently contract with anyone outside of the US.

Hours of Operation

As an independent contractor, you’ll have the flexibility to manage your own schedule within the client’s hours of operation, which are Monday through Friday from 9:00 AM to 5:00 PM ET. 

Please note that our third-party client requires that independent contractors service at least 20 hours per week. If you’d prefer to service fewer than 20 hours per week as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.

Pay & Perks

Customer Service Representatives invoice at a rate of $15 per hour.

Plus, your remote, independent contractor status allows you to work in the comfort of your own home.

You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you’ll receive:

  • Access to program experts who are available to meet with you upon request
  • Free certification to provide you with the information you need to be successful as a Customer Service Representative. Certification runs for 10 days, Monday-Friday from 9am-5pm ET. 
    • Supported Production, which occurs after certification, runs for one week.
  • The opportunity to earn a $450 certification incentive upon successful completion of Supported Production 

You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as banking services, legal support, technical support, and more!

Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.

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