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Healthcare Customer Service Jobs (NOW HIRING)

ibex

Healthcare Benefits Representative

Pittsburgh, PA · Remote

$16.50 - $19.75/hr

Customer Service Agent - Health Benefits Support (Remote) Start Date: August 31 Employment Type ... Stay current on healthcare policies, benefits, and system updates Schedule * Full-time, 40 hours ...

Sagility LLC

$15/hr

Customer Service Representative (Healthcare) Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience.

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HaysMed

Customer Care Rep (HUC)

Hays, KS

$15.75 - $18.75/hr

Serves as a customer service liaison between patients and other healthcare members (internal and external). Qualifications: Required: * Ability to type and manage stress through effective ...

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Healthcare Customer Service information

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$12

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How much do healthcare customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for healthcare customer service in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What is a Healthcare Customer Service Representative?

A Healthcare Customer Service Representative is a professional who assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information about healthcare services, billing, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring a positive experience and clear communication. Their duties often include handling phone inquiries, scheduling appointments, explaining medical benefits, and addressing billing concerns. Excellent communication skills and knowledge of healthcare policies are essential in this role.

What Are Healthcare Customer Service Jobs?

There are numerous healthcare customer service jobs you can do. You can work as a medical service representative, a customer service representative, a customer care representative, or a patient services representative, just to name a few. You can find these jobs in numerous locations, including hospitals or medical centers, call centers, insurance companies, or retail centers. Common duties for healthcare customer service representatives include helping patients with accounts inquiries, offering new products or services, and assessing or confirming insurance benefits. Your responsibilities are to identify needs and offer solutions. If you cannot answer or address a specific question, you consult your manager.

What is customer service in a healthcare profession?

Customer service in a healthcare profession involves assisting patients, families, and providers by addressing inquiries, scheduling appointments, and providing information about services. It requires strong communication skills, empathy, and knowledge of healthcare policies and systems to ensure a positive patient experience.

What are the key skills and qualifications needed to thrive as a Healthcare Customer Service Representative, and why are they important?

To thrive as a Healthcare Customer Service Representative, you need strong communication skills, knowledge of healthcare processes, and a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and sometimes HIPAA certification are typically required. Empathy, patience, and problem-solving abilities help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring patient satisfaction, accuracy in information handling, and maintaining compliance in a sensitive, fast-paced environment.

What are some common challenges faced by healthcare customer service representatives, and how can they be managed effectively?

Healthcare customer service representatives often encounter challenges such as handling sensitive patient information, addressing urgent concerns, and managing high call volumes. To manage these effectively, representatives must be well-versed in privacy regulations like HIPAA, practice empathy, and utilize strong communication skills to ensure clear and accurate information exchange. Most employers provide ongoing training, support from supervisors, and access to knowledge bases, which help representatives stay informed and confident in resolving issues promptly while maintaining patient confidentiality.

How can I make 2000 a week working from home?

Healthcare customer service roles can pay around $15 to $25 per hour, so earning $2000 weekly typically requires working approximately 80 hours, which is often beyond standard full-time hours. To increase earnings, some agents take on multiple shifts, specialize in high-demand areas, or pursue certifications to qualify for higher-paying positions, but consistent $2000 weekly income may be challenging without additional roles or overtime.

What is the difference between Healthcare Customer Service vs Medical Receptionist?

AspectHealthcare Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, clinics
Primary FocusPatient communication, billing, schedulingPatient check-in, appointment scheduling, data entry

Healthcare Customer Service and Medical Receptionist roles both involve patient interaction within healthcare settings. However, Healthcare Customer Service focuses more on communication, billing, and support over calls or online, while Medical Receptionists handle front desk duties, including check-ins and scheduling. Both roles require strong interpersonal skills but differ in daily tasks and responsibilities.

More about Healthcare Customer Service jobs
What cities are hiring for Healthcare Customer Service jobs? Cities with the most Healthcare Customer Service job openings:
What are the most commonly searched types of Healthcare Customer Service jobs? The most popular types of Healthcare Customer Service jobs are:
What states have the most Healthcare Customer Service jobs? States with the most job openings for Healthcare Customer Service jobs include:
What job categories do people searching Healthcare Customer Service jobs look for? The top searched job categories for Healthcare Customer Service jobs are:
Healthcare Customer Service jobs near you
Infographic showing various Healthcare Customer Service job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,156 per year, or $18.8 per hour.
Customer Service Rep II - PHC

Customer Service Rep II - PHC

Lincare Holdings

Lakewood, CO

$15.16 - $23/hr

Other

Posted 9 days ago

Lincare rating

6.9

Company rating: 6.9 out of 10

Based on 256 frontline employees who took The Breakroom Quiz

453rd of 870 rated healthcare providers

Job description


Offering $15.16 to $23 per hour

This employee serves as the subject matter expert in all Customer Service responsibilities, primarily responsible for accurately, thoroughly, and in a time-sensitive manner, processing patient orders and providing clear and timely communication to all stakeholders.

  • Responds to telephone inquiries and orders from patients and referral sources
  • May assist walk-in patients with the selection of equipment, supplies, and services
  • Determines resolution of patient and referral inquiries, questions, or concerns
    • Identifies concerns and ensures they are recorded in Concern Tracker system when appropriate

  • Completes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy in order to qualify patient for services
  • Contacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method, providing instructions for receiving delivery
  • Understands and abides by Accreditation Commission for Health Care (ACHC) requirements
  • May need to understand and interpret Medicare guidelines and qualifying documentation
  • Thoroughly understands payer and utilization guidelines
  • May process insurance authorization and follow up on requests as needed
  • Establishes positive relationships with referral sources and builds rapport with internal and external customers
  • May be required to perform quality assurance process, confirming accuracy of orders prior to submission for reimbursement
  • Understands C-PAP compliance guidelines as required by assignment, or has obtained knowledge of rehab specialty equipment and coverage criteria
  • Consistently meets Quality Assurance score of 85% or above


#CSR Education/Experience:
  • High School diploma or GED equivalency required
  • Prefer 1 year of related health care, customer service, call center, or insurance experience
  • Strong organization and communication skills required
  • Must have basic computer and typing skills

What Lincare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Lincare

Sourced by ZipRecruiter

Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them. Lincare is a dynamic, growing company with over 1,000 locations in 49 states, employing over 13,000 people who share our corporate vision for quality care and service.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Clearwater, FL, US

Year founded

1987

Social media

Facebook

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