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Fidelity Customer Service Jobs (NOW HIRING)

Samprasoft

Software Engineer

Salt Lake City, UT

Senior Software Engineer Fidelity TalentSource is looking for a Senior Software Engineer to join the Fidelity Customer Protection Services (FCPS) team within the Enterprise Cybersecurity (ECS ...

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How much do fidelity customer service jobs pay per year?

As of Jun 9, 2026, the average yearly pay for fidelity customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by Fidelity Customer Service representatives, and how are they supported in overcoming them?

Fidelity Customer Service representatives often encounter challenges such as addressing complex financial questions, handling high call volumes, and staying current with evolving products and regulatory requirements. To support team members, Fidelity provides comprehensive training, access to updated knowledge bases, and a collaborative team environment where experienced colleagues and supervisors are available for guidance. Ongoing professional development and regular feedback sessions further help representatives grow their expertise and deliver exceptional client support. This supportive culture ensures employees are well-equipped to deliver outstanding service even when facing demanding situations.

What are the key skills and qualifications needed to thrive in the Fidelity Customer Service position, and why are they important?

To thrive as a Fidelity Customer Service representative, you need strong customer service skills, problem-solving abilities, and a solid understanding of financial products and services, often supported by a bachelor's degree or relevant certifications like the Series 7 or Series 63. Familiarity with CRM software, call management systems, and proprietary financial platforms is commonly required. Excellent communication, patience, and active listening are key soft skills that set top performers apart in this role. These competencies are crucial for delivering accurate guidance, building client trust, and efficiently resolving client inquiries in a fast-paced setting.

What is a Fidelity Customer Service job?

A Fidelity Customer Service job involves assisting customers with their financial accounts, answering inquiries, and providing guidance on Fidelity products and services. Representatives help resolve issues, process transactions, and offer support for retirement, investment, and brokerage accounts. Strong communication skills and financial knowledge are essential to delivering excellent customer service and ensuring a positive client experience.

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Fidelity Customer Service jobs near you
Software Engineer

Software Engineer

Samprasoft

Salt Lake City, UT

Other

Posted 28 days ago

Job description

Senior Software Engineer

Fidelity TalentSource is looking for a Senior Software Engineer to join the Fidelity Customer Protection Services (FCPS) team within the Enterprise Cybersecurity (ECS) business unit. The ECS organization is responsible for delivering appropriate security solutions to ensure enterprise resources are protected in a constantly evolving cyber-threat landscape.

This team is based in Durham, NC, Westlake, TX, or Salt Lake City, UT!

The Role

We are looking for a software engineer who is experienced in software engineering, can constantly research and suggest the newest technologies, independently tackle technical issues, and work with teams of developers, architects and who have passion in providing solutions.

You will work closely with the product owners, architects to participate the technical strategies and design, as well as deliver solutions. This role requires hands-on experience to work with the team to deliver the features with quality.

The Team

The Fidelity Customer Protection (CP) team builds and supports authentication and identity management applications to facilitate secure access to Fidelity’s customer facing systems. We operate through multiple channels including internet, voice and trusted partner sites providing both direct and federated authentication services. In addition, we support second factor authentication utilizing various out of band, knowledge based, and token verification methods.

The Expertise You Have

  • B.S. in Computer Science preferred, Engineering / Mathematics or comparable
  • 8+ years of full stack Java based software development experience building scalable and high throughput web applications
  • Experience building API’s a must
  • Experience building and deploying AWS cloud enabled applications using 12 factor design. DE developing and implementing APIs and Cloud Solutions, using Cloud infrastructure and container technologies -- Amazon Web Services (AWS), EKS, Lambda, EC2, S3 and Cloud front.
  • Hands on experience with automation & pipeline implementation (Testing, Continuous Integration / Continuous Delivery pipeline) for enterprise applications, using Git, Jenkins, Sonar, Veracode, Gradle, Maven, Kubernetes, Docker, Helm, and Shell Scripting automated application deployment flows.

The Skills You Bring

  • You have experience and like working in an agile environment (Scrum and Kanban)
  • You possess strong engineering skills and experience developing maintainable, scalable multi-tiered applications
  • You are a strategic problem solver, bring your curiosity and excitement; desire to collaborate and work closely in a paired programming environment; be energized by fast, iterative and acute programming practices
  • You are open to direction and following agreed upon standards; yet be comfortable with ambiguity and enjoy experimenting, developing and communicating alternatives
  • You have maniacal focus on automation and always looking towards reducing waste and improving efficiencies
  • You should enjoy presenting and learning the business behind the application
  • You have hands-on experience in designing and developing using the following technologies
  • Expertise developing API’s demonstrating full stack Java based development
  • Experience with SOA and API frameworks such as SOAP and REST
  • Solid understanding of Pipeline/Build tools such as GIT, Maven, Jenkins, uDeploy.
  • Unix and Shell scripting skills, programming with Python desired.

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