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Fidelity Customer Service information

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$24.5K

$58K

$101K

How much do fidelity customer service jobs pay per year?

As of Jul 23, 2026, the average yearly pay for fidelity customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

Is it hard to get hired at Fidelity?

Fidelity Customer Service roles typically require strong communication skills, customer focus, and sometimes prior experience in finance or customer support. The hiring process can involve multiple interviews and assessments, and competition may be moderate depending on the position and location.

What are some typical challenges faced by Fidelity Customer Service representatives, and how are they supported in overcoming them?

Fidelity Customer Service representatives often encounter challenges such as addressing complex financial questions, handling high call volumes, and staying current with evolving products and regulatory requirements. To support team members, Fidelity provides comprehensive training, access to updated knowledge bases, and a collaborative team environment where experienced colleagues and supervisors are available for guidance. Ongoing professional development and regular feedback sessions further help representatives grow their expertise and deliver exceptional client support. This supportive culture ensures employees are well-equipped to deliver outstanding service even when facing demanding situations.

Is Fidelity customer service a good job?

Fidelity Customer Service roles involve assisting clients with account inquiries, providing financial guidance, and using tools like CRM software. The job typically offers regular hours, benefits, and opportunities for skill development, making it a stable option for those interested in finance and customer support. Job satisfaction depends on individual preferences and work environment.

What are the key skills and qualifications needed to thrive in the Fidelity Customer Service position, and why are they important?

To thrive as a Fidelity Customer Service representative, you need strong customer service skills, problem-solving abilities, and a solid understanding of financial products and services, often supported by a bachelor's degree or relevant certifications like the Series 7 or Series 63. Familiarity with CRM software, call management systems, and proprietary financial platforms is commonly required. Excellent communication, patience, and active listening are key soft skills that set top performers apart in this role. These competencies are crucial for delivering accurate guidance, building client trust, and efficiently resolving client inquiries in a fast-paced setting.

What is a Fidelity Customer Service job?

A Fidelity Customer Service job involves assisting customers with their financial accounts, answering inquiries, and providing guidance on Fidelity products and services. Representatives help resolve issues, process transactions, and offer support for retirement, investment, and brokerage accounts. Strong communication skills and financial knowledge are essential to delivering excellent customer service and ensuring a positive client experience.

How much is starting pay at Fidelity?

The starting pay for a Fidelity Customer Service representative typically ranges from $17 to $20 per hour, depending on location and experience. Entry-level roles may also include benefits such as health insurance and retirement plans, with opportunities for advancement and skill development in customer service and financial products.

Does Fidelity allow remote work?

Fidelity Customer Service roles often offer remote work options, especially for positions that can be performed digitally and require strong communication skills. Remote work availability may vary by role, location, and department, and employees typically need to meet certain technical and security requirements. It is advisable to check specific job postings for current remote work policies.
More about Fidelity Customer Service jobs
What cities are hiring for Fidelity Customer Service jobs? Cities with the most Fidelity Customer Service job openings:
What states have the most Fidelity Customer Service jobs? States with the most job openings for Fidelity Customer Service jobs include:
What job categories do people searching Fidelity Customer Service jobs look for? The top searched job categories for Fidelity Customer Service jobs are:
Fidelity Customer Service jobs near you
Infographic showing various Fidelity Customer Service job openings in the United States as of July 2026, with employment types broken down into 53% Full Time, and 47% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Software Engineer - Fidelity Resume Program

Software Engineer - Fidelity Resume Program

reacHIRE

Jersey City, NJ • On-site

Other

Posted 10 days ago

Job description

Overview
Making a decision to return to work can be exciting and scary all at the same time. We get it 100% - many of us at reacHIRE are returners, too!! And, we believe meaningful relationships formed along the way back to work should be built on communication and trust. This is why our team of Program Managers is here to listen to your unique story and help you take the best next steps toward your next opportunity. We are excited to partner with Fidelity Investments for a 6-month return-to-work program starting in October 2026.
If you are a professional returning to work after a 2+ year career break or working in part-time or independent contractor roles, this could be the perfect opportunity! reacHIRE is invested in helping professionals return with confidence; providing the resources and support needed via Program Managers who will help guide and navigate the entire process alongside you.
We know the confidence gap and imposter syndrome can get in the way of meeting amazing Returners, so please don't hesitate to apply - we'd love to hear from you.
About the Role
Do you have a passion for developing software using cutting edge frameworks? Then this may be the job for you - Fidelity Institutional Technology is looking for a Senior Full Stack Software Engineer who has experience developing Angular UI applications and is capable of full stack Java development for the Fixed Income, FX and Syndicate suite of applications.
The Team
The Fixed Income, FX and Syndicate team is committed to providing innovative solutions in the financial domain.
Responsibilities
  • Apply your strong software development and test automation skills to design, develop, test, deploy, maintain and improve Fidelity customer-facing software solutions

Qualifications
  • Bachelor's degree in Computer Science or equivalent.
  • 5+ years of experience developing multi-tier distributed applications
  • Demonstrated experience in developing and testing accessible and responsive UI applications using Angular and/or TypeScript
  • Demonstrated experience in developing REST API development using Java, Spring and Spring Boot technologies.
  • Experience using MQ /Kafka technology to develop and support data ingestion services
  • Experience using AWS cloud technologies
  • Familiarity with GIT workflow for code check-ins and review
  • Experience with devops/deployment tools and techniques like Jenkins, Concourse, Docker etc.
  • Software experience in developing and a proven track record of delivering full-stack cloud-based applications.
  • Demonstrated experience in various relational and non-relational database technologies (Oracle/Redis/Aerospike/Dynamo DB DB)
  • Passion for clean, maintainable code and are always looking to improve your engineering skills in fast-paced, ambiguous environments.
  • Learning, adapting, and embracing new concepts & technologies quickly and implementing them successfully.
  • Understanding of fundamental design principles for building a modular and scalable application.
  • Ability to build positive relationships with other team members and have excellent verbal and written communication.
  • Ability to problem solve and a highly professional attitude are essential for this role

About reacHIRE
How are reacHIRE's programs unique?
reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. reacHIRE believes a career break shouldn't be a career breaker. At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed. Either way, you'll become part of the reacHIRE team, join with a cohort of fellow Returners, and we will provide 360-degree support via Aurora, along with a dedicated Program Manager to ensure your success every step of your journey back to work!
Our return-to-work program participants come from all walks of life, and so do we. At reacHIRE, the sum of our individual differences, life experiences, and self-expression is what makes us great. Be you and reach higher!
Please note:
  • reacHIRE will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. For assistance with your application please contact: Sarah White at swhite@reachire.com.
  • reacHIRE is unable to sponsor program participants for the duration of our return-to-work programs.

What's great about working at Fidelity Investments?
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Fidelity Investments is an equal opportunity employer.

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