ZipRecruiter

Log In

1

Healthcare Customer Service Jobs (NOW HIRING)

CHC Solutions, Inc.

CUSTOMER SERVICE SPECIALIST

Pittsburgh, PA · On-site

$15.75 - $20.75/hr

CHCSolutions,Inc. is currently seeking a passionate Health Care Customer Service Specialist to join our team in the Pittsburgh, PA (Robinson Township) office. Who We Are CHC Solutions, Inc. provides ...

MyCareers by LeoForce

Be Seen First

Mandarin-English Customer Service Rep - Remote CA

Los Angeles, CA · Remote

$22.65/hr

TTEC Mandarin-English Bilingual Healthcare Customer Service Representative - Remote in California Accepting applications from residents of California. Compensation starting: $22.65. Qualifications:

New

Lincare

Customer Service Rep II - PHC

Phoenix, AZ · On-site

$15 - $20.50/hr

Understands and abides by Accreditation Commission for Health Care (ACHC) requirements * May need ... Prefer 1 year of related health care, customer service, call center, or insurance experience

next page

Showing results 1-20

All JobsHealthcare Customer Service Jobs

Healthcare Customer Service information

See salary details

$12

$18

$25

How much do healthcare customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for healthcare customer service in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What is a Healthcare Customer Service Representative?

A Healthcare Customer Service Representative is a professional who assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information about healthcare services, billing, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring a positive experience and clear communication. Their duties often include handling phone inquiries, scheduling appointments, explaining medical benefits, and addressing billing concerns. Excellent communication skills and knowledge of healthcare policies are essential in this role.

What Are Healthcare Customer Service Jobs?

There are numerous healthcare customer service jobs you can do. You can work as a medical service representative, a customer service representative, a customer care representative, or a patient services representative, just to name a few. You can find these jobs in numerous locations, including hospitals or medical centers, call centers, insurance companies, or retail centers. Common duties for healthcare customer service representatives include helping patients with accounts inquiries, offering new products or services, and assessing or confirming insurance benefits. Your responsibilities are to identify needs and offer solutions. If you cannot answer or address a specific question, you consult your manager.

What are the key skills and qualifications needed to thrive as a Healthcare Customer Service Representative, and why are they important?

To thrive as a Healthcare Customer Service Representative, you need strong communication skills, knowledge of healthcare processes, and a high school diploma or equivalent. Familiarity with healthcare management software, electronic health records (EHR) systems, and sometimes HIPAA certification are typically required. Empathy, patience, and problem-solving abilities help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring patient satisfaction, accuracy in information handling, and maintaining compliance in a sensitive, fast-paced environment.

What are some common challenges faced by healthcare customer service representatives, and how can they be managed effectively?

Healthcare customer service representatives often encounter challenges such as handling sensitive patient information, addressing urgent concerns, and managing high call volumes. To manage these effectively, representatives must be well-versed in privacy regulations like HIPAA, practice empathy, and utilize strong communication skills to ensure clear and accurate information exchange. Most employers provide ongoing training, support from supervisors, and access to knowledge bases, which help representatives stay informed and confident in resolving issues promptly while maintaining patient confidentiality.

What is the difference between Healthcare Customer Service vs Medical Receptionist?

AspectHealthcare Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, clinics
Primary FocusPatient communication, billing, schedulingPatient check-in, appointment scheduling, data entry

Healthcare Customer Service and Medical Receptionist roles both involve patient interaction within healthcare settings. However, Healthcare Customer Service focuses more on communication, billing, and support over calls or online, while Medical Receptionists handle front desk duties, including check-ins and scheduling. Both roles require strong interpersonal skills but differ in daily tasks and responsibilities.

More about Healthcare Customer Service jobs
What cities are hiring for Healthcare Customer Service jobs? Cities with the most Healthcare Customer Service job openings:
What are the most commonly searched types of Healthcare Customer Service jobs? The most popular types of Healthcare Customer Service jobs are:
What states have the most Healthcare Customer Service jobs? States with the most job openings for Healthcare Customer Service jobs include:
What job categories do people searching Healthcare Customer Service jobs look for? The top searched job categories for Healthcare Customer Service jobs are:
Healthcare Customer Service jobs near you
Remote Healthcare Customer Service Representative-Bilingual

Remote Healthcare Customer Service Representative-Bilingual

Alorica

Plantation, FL • On-site, Remote

$14.75 - $18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Alorica rating

5.5

Company rating: 5.5 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

43rd of 72 rated call and contact centers

Job description


Remote Healthcare Customer Service Representative -Bilingual
Location: Work at Home
Employment Type: Full Time, Verified Bilingual-Spanish
Supporting: Healthcare
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
  • Guide customers through questions, concerns, or challenges they encounter while using the product or service
  • Listen actively to understand the root of the issue and provide clear, effective solutions
  • Record detailed call information for auditing, reporting, and follow-up purposes
  • Maintain and update customer records to ensure accurate and current information
  • Identify opportunities to introduce customers to new or enhanced services that meet their needs
  • Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Qualifications
What'll Set You Up for Success
Required:
  • High school diploma or GED
  • 6 months of customer service or sales experience preferred
  • Work at home environment is in a private residence and matches the address listed on file
  • Comfortable working with company-issued equipment such as a webcam if applicable.
  • An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
  • Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

For Internal Candidates:
  • Must not be on any corrective action or performance plans
  • Must have held your current position for 6 months
  • Must have relevant industry/program experience

Location Note: We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Maryland, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
  • Health, dental, and vision coverage with HSA options
  • Paid time off
  • Flexible pay options: daily or weekly pay
  • 401(k) retirement plan
  • Leadership development programs that really grow your career
  • Open access courses through Alorica Academy
  • Paid training and tuition reimbursement
  • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
  • Employee assistance program for personal and professional support
  • Additional voluntary benefits to meet your individual needs

Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter #CustomerServiceJobs

What Alorica employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply