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Healthcare Customer Service Jobs in Raleigh, NC (NOW HIRING)

Lawn Doctor

Customer Service Representative

Apex, NC · On-site

$12.25 - $16.75/hr

Customer Service Representative Lawn Doctor is looking for a dependable and reliable individual to ... Actual work experience in the lawn care industry is highly desirable but not required. The ...

Liveops

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is ... Choose when and to whom you provide support services * Set your own schedule * Provide a ...

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is ... Choose when and to whom you provide support services * Set your own schedule * Provide a ...

Walgreens

Healthcare Services Pharmacist

Raleigh, NC · On-site

$60.90 - $82.30/hr

Models and shares patient service best practices with all team members to deliver a distinctive and ... customers and patients each day across its approximately 8,000 stores throughout the U.S. and ...

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All JobsHealthcare Customer Service JobsHealthcare Customer Service Jobs in Raleigh, NC

Healthcare Customer Service information

See Raleigh, NC salary details

$12

$18

$24

How much do healthcare customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for healthcare customer service in Raleigh, NC is $18.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.94 per hour, depending on experience, location, and employer.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with electronic health records (EHR) systems or customer management software is often preferred. Some employers may also require certification in healthcare customer service or related fields.

What are some common challenges faced by healthcare customer service representatives, and how can they be managed effectively?

A Healthcare Customer Service Representative is a professional who assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information about healthcare services, billing, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring a positive experience and clear communication. Their duties often include handling phone inquiries, scheduling appointments, explaining medical benefits, and addressing billing concerns. Excellent communication skills and knowledge of healthcare policies are essential in this role.

What are healthcare customer service jobs?

There are numerous healthcare customer service jobs you can do. You can work as a medical service representative, a customer service representative, a customer care representative, or a patient services representative, just to name a few. You can find these jobs in numerous locations, including hospitals or medical centers, call centers, insurance companies, or retail centers. Common duties for healthcare customer service representatives include helping patients with accounts inquiries, offering new products or services, and assessing or confirming insurance benefits. Your responsibilities are to identify needs and offer solutions. If you cannot answer or address a specific question, you consult your manager.

What is the difference between Healthcare Customer Service vs Medical Receptionist?

AspectHealthcare Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, clinics
Primary FocusPatient communication, billing, schedulingPatient check-in, appointment scheduling, data entry

Healthcare Customer Service and Medical Receptionist roles both involve patient interaction within healthcare settings. However, Healthcare Customer Service focuses more on communication, billing, and support over calls or online, while Medical Receptionists handle front desk duties, including check-ins and scheduling. Both roles require strong interpersonal skills but differ in daily tasks and responsibilities.

More about Healthcare Customer Service jobs

What are the most commonly searched types of Healthcare Customer Service jobs in Raleigh, NC?

The most popular types of Healthcare Customer Service jobs in Raleigh, NC are:

What are popular job titles related to Healthcare Customer Service jobs in Raleigh, NC?

For Healthcare Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Healthcare Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Healthcare Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Healthcare Customer Service jobs?

Cities near Raleigh, NC with the most Healthcare Customer Service job openings:

Healthcare Customer Service jobs near you
Infographic showing various Healthcare Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,061 per year, or $18.3 per hour.

Healthcare Customer Care Specialist- Cary, NC

Kuehne + Nagel International AG

Cary, NC • On-site

$20 - $23/hr

Other

Medical, Retirement

Posted 3 days ago

New

Job description

It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
As the Air Operations Heathcare Customer Care Specialist you are responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners. Specifically, the Air Operations Heathcare Customer Care Specialist will be part of a team responsible for coordinating transport activities by: executing the necessary bookings with our partners, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc).
How you create impact
  • Track and trace shipments thru alarm management and checkpoint verification at key milestones
  • Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs of
    QuickSTAT customers are being satisfied consistently
  • To work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial Business
    Development (BD) team to ensure maximum client satisfaction
  • To identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service
    Ensure compliance with company policies and procedures
  • Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers
  • Ensure compliance with all required training certifications
  • Report to Air Logistics Healthcare Operational Care Specialist
What we would like you to bring
  • Associate's degree or equivalent experience
  • 1+ year of experience in logistics or Call Center Customer Service
  • Must be able to type 30+ WPM

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What's in it for you
At Quick we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $20 and $23. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Quick reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AH1
Quick participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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