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Healthcare Customer Service Jobs in Raleigh, NC (NOW HIRING)

Lawn Doctor

Customer Service Representative

Apex, NC · On-site

$12.25 - $16.75/hr

Customer Service Representative Lawn Doctor is looking for a dependable and reliable individual to ... Actual work experience in the lawn care industry is highly desirable but not required. The ...

Liveops

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is ... Choose when and to whom you provide support services * Set your own schedule * Provide a ...

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is ... Choose when and to whom you provide support services * Set your own schedule * Provide a ...

Hello Sunshine Travels

Customer Service

Raleigh, NC · On-site

$15.50 - $21.25/hr

Handle changes, cancellations, and special requests with professionalism and care. * Maintain ... Customer service or hospitality experience preferred (travel industry a plus!). * Self-motivated ...

April Health

Behavioral Health Care Manager

Durham, NC · On-site +1

$53K - $58K/yr

Are you passionate about increasing access to behavioral health services? Have you worked in Collaborative Care? Are you available to work evenings in your time zone? If so, we want you to join the ...

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All JobsHealthcare Customer Service JobsHealthcare Customer Service Jobs in Raleigh, NC

Healthcare Customer Service information

See Raleigh, NC salary details

$11

$16

$22

How much do healthcare customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for healthcare customer service in Raleigh, NC is $16.78, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $17.36 per hour, depending on experience, location, and employer.

What are healthcare customer service jobs?

There are numerous healthcare customer service jobs you can do. You can work as a medical service representative, a customer service representative, a customer care representative, or a patient services representative, just to name a few. You can find these jobs in numerous locations, including hospitals or medical centers, call centers, insurance companies, or retail centers. Common duties for healthcare customer service representatives include helping patients with accounts inquiries, offering new products or services, and assessing or confirming insurance benefits. Your responsibilities are to identify needs and offer solutions. If you cannot answer or address a specific question, you consult your manager.

What are some common challenges faced by healthcare customer service representatives, and how can they be managed effectively?

A Healthcare Customer Service Representative is a professional who assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information about healthcare services, billing, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring a positive experience and clear communication. Their duties often include handling phone inquiries, scheduling appointments, explaining medical benefits, and addressing billing concerns. Excellent communication skills and knowledge of healthcare policies are essential in this role.

What is the difference between Healthcare Customer Service vs Medical Receptionist?

AspectHealthcare Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, clinics
Primary FocusPatient communication, billing, schedulingPatient check-in, appointment scheduling, data entry

Healthcare Customer Service and Medical Receptionist roles both involve patient interaction within healthcare settings. However, Healthcare Customer Service focuses more on communication, billing, and support over calls or online, while Medical Receptionists handle front desk duties, including check-ins and scheduling. Both roles require strong interpersonal skills but differ in daily tasks and responsibilities.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with healthcare terminology, often supported by training or certification in customer service or healthcare basics. Prior experience in customer service can be beneficial, and some employers may require knowledge of specific healthcare software or systems.
More about Healthcare Customer Service jobs

What are the most commonly searched types of Healthcare Customer Service jobs in Raleigh, NC?

The most popular types of Healthcare Customer Service jobs in Raleigh, NC are:

What job categories do people searching Healthcare Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Healthcare Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Healthcare Customer Service jobs?

Cities near Raleigh, NC with the most Healthcare Customer Service job openings:

Healthcare Customer Service jobs near you
Infographic showing various Healthcare Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,903 per year, or $16.8 per hour.

Part-Time Customer Service Representative - Healthcare

VOLT

Cary, NC • On-site

$20 - $20.40/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Job description

Volt is immediately hiring for Part-Time Customer Service Representatives in Cary NC.
  • Great work-life balance with only two scheduled workdays per week
  • Consistent part-time schedule (Monday and Tuesday 8:00am - 4:30pm)
  • Competitive Pay

As a Customer Service Representative, you will:
  • Serve as the primary contact for inbound patient and customer calls regarding prescription status, billing inquiries, and general account information.
  • Make outbound calls to schedule medication deliveries and collect payment information.
  • Accurately update patient profiles and records to support timely medication distribution.
  • Respond to customer inquiries and escalate complex issues to the appropriate healthcare or support teams.
  • Document detailed and accurate progress notes within internal systems.
  • Provide updates regarding prescription refills, shipment status, insurance verification, and invoice requests.
  • Assist patients during refill scheduling and transfer clinical questions to pharmacists, nurses, or other healthcare professionals as needed.
  • Identify and report adverse events (AEs) and product complaints (PCs) according to company procedures.
  • Maintain a high level of customer satisfaction while meeting productivity and quality standards.
  • Perform additional administrative and customer service duties as assigned.

This is a part-time opportunity.
Work Schedule: Mondays and Tuesdays only from 8:00am - 4:30pm
Training Schedule: 9:00am - 5:30pm for 8-12 weeks ON-SITE; then the possibility of hybrid work
The ideal candidate will have:
  • Minimum 1 year of recent high-volume call center experience
  • Minimum 1 year of customer service experience
  • Strong phone communication and active listening skills
  • Experience handling inbound and outbound calls
  • Proficiency with Microsoft Office (Word, Excel, Outlook)
  • Strong data entry and documentation skills
  • Ability to multitask in a fast-paced environment
  • Excellent organizational and problem-solving skills
  • High attention to detail and accuracy

Preferred Qualifications:
  • Healthcare, pharmacy, medical office, or patient support experience
  • Administrative/clerical experience
  • Experience with filing, scanning, photocopying, and record maintenance
  • Familiarity with insurance verification and healthcare customer service processes

Pay Rate: $20.00 - $20.40 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at volt-information-sciences-privacy-policy.pdf
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About Volt Workforce Solutions

Sourced by ZipRecruiter

Volt Workforce Solutions is a recognized leader in the staffing industry, proudly serving the United States and headquartered in Parsippany, NJ. Starting with its humble beginnings in the late 1950s as a publishing company, Volt has grown exponentially to provide quality staffing solutions within a plethora of industries like Technology, Engineering, Accounting, Administrative, Call Centre, and much more. This evolution is concrete proof of the company's dedication to adapt and thrive, embodying its core values of Integrity, Respect, Excellence, Innovation, and Success. Volt’s mission is to make businesses successful by providing what they need most – talented people.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Parsippany, NJ, US

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