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Healthcare Customer Service Jobs in Raleigh, NC (NOW HIRING)

Lawn Doctor

Customer Service Representative

Apex, NC · On-site

$12.25 - $16.75/hr

Customer Service Representative Lawn Doctor is looking for a dependable and reliable individual to ... Actual work experience in the lawn care industry is highly desirable but not required. The ...

Liveops

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is ... Choose when and to whom you provide support services * Set your own schedule * Provide a ...

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is ... Choose when and to whom you provide support services * Set your own schedule * Provide a ...

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All JobsHealthcare Customer Service JobsHealthcare Customer Service Jobs in Raleigh, NC

Healthcare Customer Service information

See Raleigh, NC salary details

$11

$16

$22

How much do healthcare customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for healthcare customer service in Raleigh, NC is $16.78, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $17.36 per hour, depending on experience, location, and employer.

What are healthcare customer service jobs?

There are numerous healthcare customer service jobs you can do. You can work as a medical service representative, a customer service representative, a customer care representative, or a patient services representative, just to name a few. You can find these jobs in numerous locations, including hospitals or medical centers, call centers, insurance companies, or retail centers. Common duties for healthcare customer service representatives include helping patients with accounts inquiries, offering new products or services, and assessing or confirming insurance benefits. Your responsibilities are to identify needs and offer solutions. If you cannot answer or address a specific question, you consult your manager.

What are some common challenges faced by healthcare customer service representatives, and how can they be managed effectively?

A Healthcare Customer Service Representative is a professional who assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information about healthcare services, billing, and insurance claims. They act as a liaison between patients and healthcare organizations, ensuring a positive experience and clear communication. Their duties often include handling phone inquiries, scheduling appointments, explaining medical benefits, and addressing billing concerns. Excellent communication skills and knowledge of healthcare policies are essential in this role.

What is the difference between Healthcare Customer Service vs Medical Receptionist?

AspectHealthcare Customer ServiceMedical Receptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentCall centers, hospitals, clinicsFront desk, medical offices
Employer & IndustryHealthcare providers, insurance companiesMedical practices, clinics
Primary FocusPatient communication, billing, schedulingPatient check-in, appointment scheduling, data entry

Healthcare Customer Service and Medical Receptionist roles both involve patient interaction within healthcare settings. However, Healthcare Customer Service focuses more on communication, billing, and support over calls or online, while Medical Receptionists handle front desk duties, including check-ins and scheduling. Both roles require strong interpersonal skills but differ in daily tasks and responsibilities.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with healthcare terminology, often supported by training or certification in customer service or healthcare basics. Prior experience in customer service can be beneficial, and some employers may require knowledge of specific healthcare software or systems.
More about Healthcare Customer Service jobs

What are the most commonly searched types of Healthcare Customer Service jobs in Raleigh, NC?

The most popular types of Healthcare Customer Service jobs in Raleigh, NC are:

What job categories do people searching Healthcare Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Healthcare Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Healthcare Customer Service jobs?

Cities near Raleigh, NC with the most Healthcare Customer Service job openings:

Healthcare Customer Service jobs near you
Infographic showing various Healthcare Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,903 per year, or $16.8 per hour.

Primary Care Customer Service Representative

Wake Veterinary Medical Center

Knightdale, NC • On-site

$14.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Description:


Wake Veterinary Medical Center in Raleigh is currently seeking a full-time customer service representative to join our collaborative and compassionate team. Known for balancing high-quality medicine with a healthy work-life balance, our team is frequently praised for being both fun and incredibly skilled—a great combination!


Why Wake Veterinary Medical Center?


Wake Vet is a 24-hour hybrid hospital offering primary care, emergency, surgery, internal medicine, oncology, advanced imaging (ultrasound and 64-slice CT), and cardiology services through our partnership with CVCA. We’ve recently doubled our facility space, added dedicated special procedures and chemotherapy rooms, and expanded our diagnostic capabilities to better support our patients and referring veterinarians.


We’re also known for exceptional ICU care, delivered by a stable and experienced team of credentialed technicians and assistants. Located in Knightdale, NC—just off I-540—we’re a quick and easy commute from anywhere in the Research Triangle.


Raleigh is consistently ranked among the top cities to live in the U.S., offering everything from highly rated schools and family-friendly amenities to incredible food, extensive trails, and a central location in the state.


Benefits:

  • A choice between two medical plans with prescription drug benefits
  • Dental and vision coverage are available
  • 401(k) Savings Plan with employer match, including immediate vesting
  • Life insurance for yourself, your spouse, and eligible dependents is available
  • Paid time off / holidays
  • Health Savings Account available
  • Short-term disability available
  • Supplemental critical illness and accident plans are available
  • Uniform allowance
  • Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Requirements:



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