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Remote Healthcare Customer Service Jobs in Raleigh, NC

Liveops

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is ... Choose when and to whom you provide support services * Set your own schedule * Provide a ...

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is ... Choose when and to whom you provide support services * Set your own schedule * Provide a ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

Liveops

Remote Customer Service Agent

Durham, NC · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Apex, NC · Remote

$11.75 - $15.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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Remote Healthcare Customer Service information

See Raleigh, NC salary details

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How much do remote healthcare customer service jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote healthcare customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote healthcare customer service representatives, and how can they be managed?

Remote healthcare customer service representatives often navigate challenges such as handling sensitive patient information securely, managing high call volumes, and addressing complex insurance or billing questions. Working from home can also mean less immediate support from colleagues or supervisors. To manage these challenges, it's important to stay up-to-date with HIPAA regulations, utilize available training resources, and maintain clear communication with your team via digital channels. Employers typically provide secure systems and regular opportunities for virtual team meetings to foster collaboration and ongoing support.

What is a remote healthcare customer service representative?

A remote healthcare customer service representative is a professional who assists patients, healthcare providers, and insurers with inquiries related to medical services, billing, insurance claims, and appointments, all while working from a remote location such as their home. They communicate primarily via phone, email, or chat to resolve issues, provide information, and ensure a positive experience for patients. These representatives are trained to handle sensitive medical information in accordance with privacy regulations like HIPAA, and they play a crucial role in supporting the administrative needs of healthcare organizations.

What is the difference between Remote Healthcare Customer Service vs Remote Medical Billing and Coding?

AspectRemote Healthcare Customer ServiceRemote Medical Billing and Coding
Required CredentialsHigh school diploma, customer service skillsCertification in medical billing/coding (e.g., CPC, CCS)
Work EnvironmentCall centers, healthcare provider offices, remoteHome-based, healthcare clinics, billing companies
Employer & Industry UsageHospitals, clinics, insurance companiesMedical billing companies, healthcare providers
Common Search & ComparisonCustomer support roles in healthcareMedical billing and coding jobs

While both roles are remote and involve healthcare, Remote Healthcare Customer Service focuses on assisting patients and providers with inquiries, whereas Remote Medical Billing and Coding involves processing insurance claims and coding diagnoses. They require different certifications and have distinct daily tasks, but both are essential in healthcare operations.

What are the key skills and qualifications needed to thrive as a Remote Healthcare Customer Service Representative, and why are they important?

To thrive as a Remote Healthcare Customer Service Representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service best practices, often supported by a high school diploma or equivalent experience. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and secure communication platforms is typically required. Outstanding communication, patience, and problem-solving abilities are crucial soft skills that set top performers apart in this role. These competencies ensure accurate information delivery, high patient satisfaction, and effective resolution of complex healthcare inquiries in a remote environment.
What are popular job titles related to Remote Healthcare Customer Service jobs in Raleigh, NC? For Remote Healthcare Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Healthcare Customer Service jobs in Raleigh, NC look for? The top searched job categories for Remote Healthcare Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Healthcare Customer Service jobs? Cities near Raleigh, NC with the most Remote Healthcare Customer Service job openings:
Remote Healthcare Customer Service jobs near you
Infographic showing various Remote Healthcare Customer Service job openings in Raleigh, NC as of July 2026, with employment types broken down into 71% Full Time, 8% Part Time, 8% Temporary, and 13% Contract. Highlights an 4% In-person, and 96% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.
Healthcare Customer Service Representative

Healthcare Customer Service Representative

Randstad

Durham, NC • Remote

$19.99 - $20/hr

Full-time

Posted 5 days ago

Job description

As a premier leader in the healthcare insurance space, this organization is dedicated to providing solution-focused, compassionate service to its members, providers, and stakeholders. Committed to a mission of innovation and energetic support, the company constantly strives to increase customer satisfaction, optimize healthcare experiences, and promote community health. Joining this team means stepping into a collaborative environment that values continuous learning, clear communication, and empathetic problem-solving.

salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Daily Responsibilities

  • Address high-volume inbound inquiries via ACD call systems regarding complex insurance questions, benefits, and over-65 products (such as Medicare) with clarity and empathy.
  • Navigate multiple platforms simultaneously—including tools like Salesforce, Genesis, and Facets—to review, document, and manage detailed customer interactions and corrective measures.
  • Perform phone and email outreach to internal business partners and vendors to resolve complex service, claims, and membership issues in a timely manner.

What You'll Bring to The Table

  • High school diploma or GED equivalent.
  • 1–3 years of related customer service experience.
  • Proven experience working in an Automatic Call Distribution (ACD) environment.
  • Preferred: Prior experience in healthcare insurance, enrollment processes, pharmacy, or Medicare lines of business.

Why Join Us

  • Pay rate of $20/hr.
  • 100% Remote Work: Complete your daily duties safely and comfortably from your home office
  • Comprehensive Paid Training: Participate in an immersive 11-week training program (M–F, 8:00 AM – 5:00 PM EST)
  • Stable 40-hour work week with a standard 1-hour lunch break (shifts fall between 8:00 AM and 9:00 PM EST, including 8:00 AM–5:00 PM for training)


Skills

  • Medicare/Medicaid
  • CRM
  • Basic Software Skills
  • Healthcare System Navigation
  • Customer Service
  • Typing Skills


Qualifications

  • Years of experience: 1 year
  • Experience level: Experienced


Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.