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Alorica Customer Service Representative Jobs in Raleigh, NC

Pratt Industries

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month : Eligible for insurance benefits At 3 Months ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

Conflux Systems

Customer Service Representative

Cary, NC · On-site

$16.25 - $22.25/hr

Customer Service Representative The Customer Service Representative is a dynamic, non-call center role focused on delivering a world-class customer experience in a fast-paced service environment.

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Alorica Customer Service Representative information

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How much do alorica customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for alorica customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does an Alorica customer service representative do?

An Alorica Customer Service Representative is responsible for assisting customers with inquiries, troubleshooting issues, and providing information about products or services on behalf of the company’s clients. They handle customer interactions via phone, chat, or email, ensuring a positive experience and resolving problems efficiently. Representatives may also process orders, handle billing questions, and escalate complex issues to supervisors when necessary. The role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an Alorica customer service representative, and why are they important?

To thrive as an Alorica Customer Service Representative, you generally need a high school diploma or equivalent, strong verbal and written communication abilities, and basic computer skills. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help individuals excel in assisting customers and resolving issues efficiently. These competencies ensure customer satisfaction, effective service delivery, and contribute to a positive company reputation.

What are some common challenges faced by Alorica customer service representatives, and how does the company support employees in overcoming them?

Alorica Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to rapidly changing product or service information. To support employees, Alorica provides comprehensive training, ongoing coaching, and access to knowledge bases and support tools. Team leads and supervisors are readily available to assist with escalations or complex situations, and there are frequent opportunities for peer collaboration and skill development. This supportive environment helps representatives build resilience and continuously improve their customer service skills.

What is the difference between Alorica Customer Service Representative vs Concentrix Customer Service Representative?

AspectAlorica Customer Service RepresentativeConcentrix Customer Service Representative
Required CredentialsHigh school diploma or equivalent; no specialized certifications neededHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, remote or on-site, fast-pacedCall centers, remote or on-site, similar fast-paced setting
Employer & IndustryAlorica, customer service industryConcentrix, customer service industry
Common Search & ComparisonYesYes

The Alorica Customer Service Representative and Concentrix Customer Service Representative roles are similar in credentials, work environment, and industry. Both positions typically require a high school diploma, involve call center work, and are employed by leading customer service companies. The main differences lie in company-specific policies and training programs, but overall, they serve similar customer support functions in the industry.

What are popular job titles related to Alorica Customer Service Representative jobs in Raleigh, NC?

For Alorica Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Alorica Customer Service Representative jobs in Raleigh, NC look for?

The top searched job categories for Alorica Customer Service Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Alorica Customer Service Representative jobs?

Cities near Raleigh, NC with the most Alorica Customer Service Representative job openings:

Alorica Customer Service Representative jobs near you
Infographic showing various Alorica Customer Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative (CSR)

CMC Electric

Raleigh, NC • On-site

$15 - $17/hr

Full-time

Posted 22 days ago

Job description

CMC Electric, LLC of Clayton, NC is looking to hire a Customer Service Representative (CSR) for, Saturday shift. This Customer Service Representative (CSR) position earns a competitive wage of $15-$17 per hour, depending on experience. ABOUT CMC ELECTRIC, LLCWe have served the electrical needs of residents and businesses in the Triangle area and beyond since 2005. We tackle everything from minor fixes to major renovations and installations. Other electricians may seek to profit by cutting corners or recommending unnecessary services to customers. We won't! We believe that consistent, trustworthy service will continue to build a great reputation and customer goodwill in the long run. We believe in the Golden Rule, to do unto others as we would have done to ourselves. If doing the right thing results in a financial loss, we still do what's right.We know we can't provide the best electrical work and customer service without the best team. Over the years, we have built an amazing staff of electricians, field workers, and administrative professionals. We're very proud of our people, and we reward them with competitive pay, generous benefits, and positive work culture. A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR)As a Customer Service Representative (CSR), you are the voice of our company as you provide superb customer service to our clients. Your positive, friendly disposition comes through over the phone and in online chats--and is one of the reasons that our clients enjoy doing business with us. You love that you get to interact with people every day and feel good about representing a great local company that treats its customers right! QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)Customer service experiencePhone experienceBasic computer skillsEnjoy working with peopleIndustry-specific experience is a plus but not required. Are you team-oriented? Do you have excellent communication and interpersonal skills? Can you solve issues for all kinds of clients with professionalism and patience? Do you enjoy interacting with people on the phone and understand good phone etiquette? Can you manage your time well and prioritize tasks effectively? If so, then you might just be perfect for this Customer Service Representative (CSR) position! CALL CENTER WORK SCHEDULESaturday only READY TO JOIN OUR CALL CENTER TEAM?We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this call center job with our electrical company, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 27520
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