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Healthcare Customer Representative Jobs (NOW HIRING)

Harte Hanks

Customer Care Team Member

$15.75 - $20.50/hr

Non-Licensed Healthcare Customer Representative Reports To: Customer Care Supervisor Function: Outbound Harte Hanks Non-Licensed Healthcare Customer Representatives provide remote support to ...

R1

Remote Healthcare Customer Service Rep II

$18 - $20/hr

R1RCM.com Visit us on Facebook Customer Service, EPIC, Contact Rep, Healthcare Customer Service, Patient Solutions Rep, Healthcare Representative, Revenue Cycle Management,

R1

Remote Healthcare Customer Service Rep II

$18 - $20/hr

R1RCM.com Visit us on Facebook Customer Service, EPIC, Contact Rep, Healthcare Customer Service, Patient Solutions Rep, Healthcare Representative, Revenue Cycle Management,

R1

Remote Healthcare Customer Service Rep II

$18 - $20/hr

R1RCM.com Visit us on Facebook Customer Service, EPIC, Contact Rep, Healthcare Customer Service, Patient Solutions Rep, Healthcare Representative, Revenue Cycle Management,

R1 RCM

Remote Healthcare Customer Service Rep II

$18 - $20/hr

R1RCM.com Visit us on Facebook ( Customer Service, EPIC, Contact Rep, Healthcare Customer Service, Patient Solutions Rep, Healthcare Representative, Revenue Cycle Management, R1 is the leader in ...

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Healthcare Customer Representative information

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How much do healthcare customer representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for healthcare customer representative in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What is a healthcare customer representative?

Healthcare Customer Representatives are professionals who assist patients, healthcare providers, and insurance companies with inquiries related to healthcare services. They help resolve billing issues, explain insurance benefits, schedule appointments, and address patient concerns. Their role is critical in ensuring clear communication between patients and healthcare organizations, often serving as the primary point of contact for customer service issues. By providing accurate information and empathetic support, they contribute to a positive patient experience and help streamline administrative processes.

What are the key skills and qualifications needed to thrive as a healthcare customer representative?

To excel as a Healthcare Customer Representative, you need strong communication abilities, customer service skills, a high school diploma or equivalent, and a basic understanding of healthcare terminology. Familiarity with customer relationship management (CRM) software, electronic health record (EHR) systems, and sometimes HIPAA certification is typically required. Active listening, problem-solving, and patience are standout soft skills for effectively addressing patient and client concerns. These competencies ensure accurate information delivery, patient satisfaction, and compliance in a regulated healthcare environment.

How does a healthcare customer representative typically collaborate with clinical staff to resolve patient issues?

Healthcare Customer Representatives often work closely with nurses, doctors, and administrative staff to address patient concerns and resolve service issues. They relay patient inquiries, coordinate appointment scheduling, and clarify billing questions by communicating with relevant departments. This collaboration ensures that patients receive accurate information and timely support, while also helping to streamline internal processes and improve overall patient satisfaction. Effective teamwork and clear communication are essential components of this role.

What is the difference between Healthcare Customer Representative vs Medical Customer Service Representative?

AspectHealthcare Customer RepresentativeMedical Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require healthcare-specific certificationsHigh school diploma or equivalent; certifications are optional but beneficial
Work EnvironmentHealthcare facilities, insurance companies, call centersHospitals, clinics, insurance companies, call centers
Employer & Industry UsageHealthcare providers, insurance firms, medical billing companiesMedical offices, hospitals, insurance providers
Search & Comparison IntentYesYes

Both roles involve assisting patients or clients with healthcare-related inquiries, billing, and insurance issues. Healthcare Customer Representatives typically work directly within healthcare organizations or insurance companies, focusing on patient support and billing. Medical Customer Service Representatives often work in medical offices or hospitals, handling patient questions and appointment scheduling. While their duties overlap, the main difference lies in their work environment and specific employer focus.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with healthcare management software is often preferred. Some employers may require certification in healthcare customer service or related areas.

Is remote healthcare customer representative a stressful job?

A remote healthcare customer representative role can be stressful due to handling patient inquiries, insurance issues, and medical information, often under time constraints. Strong communication skills, patience, and familiarity with healthcare systems can help manage the workload and reduce stress levels.
More about Healthcare Customer Representative jobs

What states have the most Healthcare Customer Representative jobs?

States with the most job openings for Healthcare Customer Representative jobs include:

What are popular job titles related to Healthcare Customer Representative jobs?

For Healthcare Customer Representative jobs, the most frequently searched job titles are:

Healthcare Customer Representative jobs near you
Infographic showing various Healthcare Customer Representative job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $39,156 per year, or $18.8 per hour.

Byram Healthcare Customer Service Representative

Germantown, TN • On-site

Accendra Health, Inc.
See more jobs at Accendra Health, Inc.external

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
The anticipated salary range for this position is $22+/hour depending on experience.
Summary
The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
Core Responsibilities
  • Review and Process orders via fax and electronic platforms
  • Make outbound calls to patients and referrals as needed
  • Utilize tools and resources to assist in order entry
  • Use full product knowledge of Byram therapies to service patients
  • Communicate effectively with patients, teammates healthcare professionals and sales team.
  • Consistently meet required Key Performance Indicators (KPI's)
  • Perform other duties as required

Qualifying Experience
  • High School Diploma or equivalent required
  • 1-2 years of customer service experience required
  • Call center experience preferred
  • Excellent written and verbal communication skills
  • Proficient with MS Office and the ability to navigate multiple platforms
  • Ability to learn our brand products and therapies
  • Strong customer service skills with the ability to resolve patient concerns
  • Demonstrate soft skills to enhance patient experience

Teammate Benefits
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.
Our benefits program includes:
  • Medical, dental, and vision care coverage
  • Paid time off plan
  • 401(k) Plan
  • Flexible Spending Accounts
  • Basic life insurance
  • Short-and long-term disability coverage
  • Accident insurance
  • Teammate Assistance Program
  • Paid parental leave
  • Domestic partner benefits
  • Mental, physical, and financial well-being programs

If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
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