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Healthcare Customer Service Advocate Jobs (NOW HIRING)

Daniels Health

Customer Service Advocate

Sturtevant, WI · On-site

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction ...

Mazak

Customer Service Advocate

Florence, KY · On-site

Description Mazak Corporation is looking for a Customer Service Advocate to join the North Central Region at our headquarters in Florence, KY. This position is responsible for improving the customer ...

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Healthcare Customer Service Advocate information

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How much do healthcare customer service advocate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for healthcare customer service advocate in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.

How to become a healthcare customer service advocate?

To become a healthcare customer service advocate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or healthcare settings. Some roles may require knowledge of medical terminology or familiarity with healthcare software systems, and relevant certifications can enhance job prospects.

What is the difference between Healthcare Customer Service Advocate vs Healthcare Customer Support Specialist?

AspectHealthcare Customer Service AdvocateHealthcare Customer Support Specialist
CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; certifications may be preferred
Work EnvironmentCall centers, healthcare offices, remoteCall centers, healthcare facilities, remote
Employer & Industry UsageHospitals, insurance companies, healthcare providersInsurance companies, healthcare providers, third-party vendors
Common Search & ComparisonYesYes

Both roles involve assisting patients and healthcare consumers, handling inquiries, and providing support. The Healthcare Customer Service Advocate often focuses on patient advocacy, insurance issues, and navigating healthcare plans, while the Healthcare Customer Support Specialist may handle technical support, billing questions, or general customer inquiries. Both positions require strong communication skills and familiarity with healthcare terminology, but the Advocate role emphasizes patient advocacy and insurance navigation more heavily.

What are some common challenges faced by healthcare customer service advocates, and how can they be addressed?

Healthcare Customer Service Advocates often encounter challenges such as handling sensitive patient information, navigating complex insurance policies, and managing high call volumes with empathy. To address these, it's important to stay updated on healthcare regulations, actively listen to each customer’s concerns, and utilize support from team members and supervisors. Many organizations also offer ongoing training and knowledge bases to help advocates resolve issues efficiently while maintaining a compassionate approach.

What are the key skills and qualifications needed to thrive as a healthcare customer service advocate, and why are they important?

To thrive as a Healthcare Customer Service Advocate, you need strong communication skills, knowledge of healthcare processes or insurance, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, healthcare databases, and call center systems is important for managing patient information and resolving inquiries efficiently. Empathy, patience, and problem-solving abilities help you connect with customers and handle sensitive situations. These skills ensure accurate support, patient satisfaction, and compliance with healthcare regulations in a fast-paced environment.

What does a healthcare customer service advocate do?

A Healthcare Customer Service Advocate assists patients, policyholders, and providers by answering questions about health insurance coverage, benefits, claims, and billing. They act as a liaison between customers and healthcare or insurance organizations, helping to resolve issues and ensure a positive experience. These advocates often handle phone calls, emails, and sometimes in-person inquiries, providing guidance on healthcare processes and helping customers understand their plans. Their goal is to deliver clear, accurate information and support to help people navigate the healthcare system.
More about Healthcare Customer Service Advocate jobs
What job categories do people searching Healthcare Customer Service Advocate jobs look for? The top searched job categories for Healthcare Customer Service Advocate jobs are:
Healthcare Customer Service Advocate jobs near you
Infographic showing various Healthcare Customer Service Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,357 per year, or $23.2 per hour.

Customer Service Advocate

Christian Care Ministry

Orlando, FL • On-site

$19.65/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Customer Service Advocate

Orlando, FL

Now Hiring Customer Service Advocates for a Target Start Date of September 8th, 2026! The Starting Rate for This Role is $19.65 Per Hour

Interested candidates must be willing and able to work onsite full-time in our Lake Nona, FL office. Hours are between 9:30 am and 6 pm ET, Monday through Friday.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another's burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Job

Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM's Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.

Essential Job Duties & Responsibilities
  • Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
  • Troubleshooting and resolving issues
  • Working with a high sense of urgency with all medical service providers and program members
  • Showing compassion and understanding to customers in need
  • Meeting monthly service objectives as outlined by management
  • Embracing any additional training, development, or special assignments with optimism
  • Adhering to company rules and policies
  • Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
  • Offering prayer to all members and providers at every appropriate opportunity
  • Contributes to the exercise and expression of Christian Care Ministry's Christian beliefs
  • All other duties as assigned
Essential Skills & Abilities
  • Oral and written communication expertise
  • Typing speed of 30 wpm or more
  • Reading and interpreting documents
  • Strong multi-tasking
  • Critical thinking and problem solving
  • Applying understanding to carry out instruction furnished in written, oral, or diagram form
  • Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
  • Familiarity working with two computer monitors
  • Strong knowledge of computer hardware and software
  • Maintaining strict adherence to scheduled tasks
  • Staying connected in a remote environment using multiple communications channels
  • Utilizing a database system including how to update fields
Core Competencies/Demonstrable Behaviors
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, authenticity.
  • Ensures Accountability - Holding self and others accountable to meet commitments.
  • Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Action Oriented – Takes on tasks and new opportunities with a sense of urgency and enthusiasm.
  • Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program's purpose. This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.
  • Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition
  • Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry
  • Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment
Education and/or Experience
  • High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required
  • Two years high volume contact center experience preferred
  • Experience in healthcare, insurance or medical billing preferred
Supervisory Responsibilities
  • This job has no supervisory responsibilities
Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

  • 100% paid Medical for employees/99% for family
  • Generous employer Health Savings Account (HSA) contributions
  • Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
  • 6 weeks of paid parental leave (for both mom and dad)
  • Dental - two plans to choose from
  • Vision
  • Short-term Disability
  • Accident, Critical Illness, Hospital Indemnity
  • 401(k) – up to 4% match on ROTH or Traditional contributions
  • Generous paid-time off and 11 paid holidays
  • Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
  • Employee Assistance Program including no cost, in-person mental health visits and employee discounts
  • Monetary Anniversary Awards Program
  • Monetary Birthday Awards
Minimum Age Requirement

Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.

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