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Healthcare Customer Service Advocate Jobs (NOW HIRING)

Daniels Health

Customer Service Advocate

Sturtevant, WI · On-site

$20 - $21.90/hr

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction ...

Daniels Health

Customer Service Advocate

Richmond, VA · On-site

$20.13 - $22.25/hr

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction ...

Daniels Health

Customer Service Advocate

Salt Lake City, UT · On-site

$20.71 - $22.13/hr

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction ...

Trelleborg

Customer Service Advocate

Fresno, CA · On-site

The Customer Success Advocate (CSA) is responsible for providing and achieving outstanding customer service and total satisfaction with existing and prospective customers while building positive ...

CVS Health

A1A Customer Service Advocate

High Point, NC · On-site

$19/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Our Aetna One Advocate is not the typical customer service role. Our focus is on advocating for the ...

CVS Health

A1A Customer Service Advocate

$17 - $25.65/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... Our Aetna One Advocate is not the typical customer service role. Our focus is on advocating for the ...

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Healthcare Customer Service Advocate information

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How much do healthcare customer service advocate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for healthcare customer service advocate in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.

What does a healthcare customer service advocate do?

A Healthcare Customer Service Advocate assists patients, policyholders, and providers by answering questions about health insurance coverage, benefits, claims, and billing. They act as a liaison between customers and healthcare or insurance organizations, helping to resolve issues and ensure a positive experience. These advocates often handle phone calls, emails, and sometimes in-person inquiries, providing guidance on healthcare processes and helping customers understand their plans. Their goal is to deliver clear, accurate information and support to help people navigate the healthcare system.

What are the key skills and qualifications needed to thrive as a healthcare customer service advocate, and why are they important?

To thrive as a Healthcare Customer Service Advocate, you need strong communication skills, knowledge of healthcare processes or insurance, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, healthcare databases, and call center systems is important for managing patient information and resolving inquiries efficiently. Empathy, patience, and problem-solving abilities help you connect with customers and handle sensitive situations. These skills ensure accurate support, patient satisfaction, and compliance with healthcare regulations in a fast-paced environment.

What are some common challenges faced by healthcare customer service advocates, and how can they be addressed?

Healthcare Customer Service Advocates often encounter challenges such as handling sensitive patient information, navigating complex insurance policies, and managing high call volumes with empathy. To address these, it's important to stay updated on healthcare regulations, actively listen to each customer’s concerns, and utilize support from team members and supervisors. Many organizations also offer ongoing training and knowledge bases to help advocates resolve issues efficiently while maintaining a compassionate approach.

What is the difference between Healthcare Customer Service Advocate vs Healthcare Customer Support Specialist?

AspectHealthcare Customer Service AdvocateHealthcare Customer Support Specialist
CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; certifications may be preferred
Work EnvironmentCall centers, healthcare offices, remoteCall centers, healthcare facilities, remote
Employer & Industry UsageHospitals, insurance companies, healthcare providersInsurance companies, healthcare providers, third-party vendors
Common Search & ComparisonYesYes

Both roles involve assisting patients and healthcare consumers, handling inquiries, and providing support. The Healthcare Customer Service Advocate often focuses on patient advocacy, insurance issues, and navigating healthcare plans, while the Healthcare Customer Support Specialist may handle technical support, billing questions, or general customer inquiries. Both positions require strong communication skills and familiarity with healthcare terminology, but the Advocate role emphasizes patient advocacy and insurance navigation more heavily.

More about Healthcare Customer Service Advocate jobs

What job categories do people searching Healthcare Customer Service Advocate jobs look for?

The top searched job categories for Healthcare Customer Service Advocate jobs are:

Healthcare Customer Service Advocate jobs near you
Infographic showing various Healthcare Customer Service Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,357 per year, or $23.2 per hour.

Healthcare Customer Service Advocate (Remote)

Remote

System One Holdings, LLC
Business Consulting Services • 5 - 10K employees
Learn more about System One Holdings, LLCexternal

$28.75/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

Healthcare Customer Service Advocate II (Remote)
Location: Remote (Must reside in D.C., MD, or VA)
Contractor Work Model: 100% Remote
Type: 5-month Contract-to-Hire
Schedule: Full-time
Pay Rate: $28.75/hr
About the Role
We're hiring a Customer Service Advocate II to support customers in a fast-paced call center environment. You'll handle inquiries related to benefits, claims, eligibility, and billing, and you'll also help customers use digital/self-service tools. This is a strong fit for someone who's empathetic, professional on the phone, and comfortable juggling multiple systems.
Health insurance or healthcare customer service experience is highly preferred.
What You'll Do
  • Answer inbound calls from customers and business partners regarding:
    • Plan/product information and benefits
    • Claims questions and first-level claims research
    • Eligibility and billing inquiries
  • Provide first-level issue resolution by gathering details, researching accounts, and confirming accuracy in the system
  • Explain benefit usage, limitations, and relevant plan details in an easy-to-understand way
  • Document every interaction accurately in the system according to required guidelines
  • Provide basic technical support/troubleshooting for online portals, digital tools, and electronic applications
  • Prioritize tasks and multitask efficiently (calls + multiple screens/systems) while meeting quality and performance goals
  • Identify underlying needs and guide customers to the right resources, programs, or services
  • Participate in ongoing training to stay current on services, updates, and best practices
What We're Looking For (Must-Haves)
  • High School Diploma or GED
  • 3+ years of customer service experience
  • Call center experience
  • Strong empathy and ability to build trust quickly with customers
  • Strong PC navigation and data entry skills; comfortable working across multiple applications
  • Clear verbal and written communication skills
Highly Preferred
  • Health insurance / health plan / healthcare customer service background
  • Experience supporting benefits, claims, eligibility, and billing questions
What You Can Expect
  • Remote work model
  • Supportive training and ongoing learning
  • Opportunity to convert to a permanent role based on performance and business need

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M-1
Ref: #851-Rockville-S1
System One logo

About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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