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Provider Service Advocate Jobs (NOW HIRING)

Action Inc

Service Advocate

Butte, MT · On-site

The positions conduct street outreach, provide housing navigation, service linkage, and advocacy services to support housing stabilization. This is accomplished through a trauma-informed approach ...

Action Usa

Service Advocate

Butte, MT · On-site

The positions conduct street outreach, provide housing navigation, service linkage, and advocacy services to support housing stabilization. This is accomplished through a trauma-informed approach ...

Action Inc

Service Advocate

Butte, MT · On-site

The positions conduct street outreach, provide housing navigation, service linkage, and advocacy services to support housing stabilization. This is accomplished through a trauma-informed approach ...

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Provider Service Advocate information

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How much do provider service advocate jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for provider service advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Provider Service Advocate vs Customer Service Representative?

AspectProvider Service AdvocateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent
Work EnvironmentHealthcare settings, insurance companies, or provider officesCall centers, retail, or service industries
Employer & IndustryHealthcare providers, insurance companies, healthcare networksRetail, telecommunications, financial services
Primary FocusAssisting healthcare providers with patient and insurance issuesAssisting customers with product or service inquiries

While both roles involve assisting clients, Provider Service Advocates focus on supporting healthcare providers and navigating insurance or patient issues, whereas Customer Service Representatives primarily handle general customer inquiries across various industries.

What are the key skills and qualifications needed to thrive as a Provider Service Advocate, and why are they important?

To thrive as a Provider Service Advocate, you need strong knowledge of healthcare claims, insurance processes, and provider relations, often supported by a degree in healthcare administration or related experience. Familiarity with claims management systems, customer relationship management (CRM) software, and HIPAA compliance is typically required. Outstanding communication, problem-solving, and conflict resolution skills help build trust and effectively address provider concerns. These competencies ensure efficient issue resolution, regulatory compliance, and positive provider relationships, which are vital for organizational success.

How does a Provider Service Advocate typically collaborate with healthcare providers to resolve complex issues?

Provider Service Advocates work closely with healthcare providers by acting as a liaison between the providers and the insurance company. They frequently handle escalated issues related to claims, billing, and policy interpretation, often requiring coordination with internal teams such as claims processing, clinical support, or network management. Effective communication, problem-solving, and a thorough understanding of healthcare policies are essential for resolving these matters efficiently and maintaining positive provider relationships. Regular meetings or calls with providers are common, ensuring concerns are addressed and solutions are clearly communicated.

What does a Provider Service Advocate do?

A Provider Service Advocate serves as a liaison between healthcare providers and insurance companies or healthcare organizations. Their main responsibilities include addressing providers' questions or concerns, resolving issues related to claims, payments, or policies, and helping providers navigate healthcare systems and procedures. They ensure that providers have the support and information needed to deliver efficient patient care while complying with organizational guidelines. This role often involves extensive communication, problem-solving, and knowledge of healthcare regulations.
More about Provider Service Advocate jobs
What job categories do people searching Provider Service Advocate jobs look for? The top searched job categories for Provider Service Advocate jobs are:
Provider Service Advocate jobs near you
Infographic showing various Provider Service Advocate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, and 10% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.
Provider Services Advocate

Provider Services Advocate

Independent Living Systems

Miami, FL • On-site

Full-time

Re-posted yesterday

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Provider Services Advocate to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations

About the Role:

The Provider Services Advocate plays an essential role in supporting healthcare providers by serving as a liaison between providers and the organization. This position ensures that providers receive timely assistance with inquiries, claims, and service issues, ultimately enhancing provider satisfaction and operational efficiency. The Provider Services Advocate will analyze provider concerns, coordinate with internal departments, and facilitate resolutions to complex problems. By maintaining strong relationships and clear communication channels, the role contributes to the seamless delivery of healthcare services. The ultimate goal is to foster a collaborative environment that supports providers in delivering high-quality member care.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Two years experience in customer service.
  • Knowledge of automated systems and technical adeptness.
  • Demonstrated proficiency in Microsoft programs (i.e., Excel, Word, PowerPoint) required.

Preferred Qualifications:

  • Associate’s or Bachelor’s degree in healthcare administration or related field preferred.
  • Experience working with Medicaid, Medicare, or commercial insurance providers.
  • Experience processing UB04 and CMS 1500 claims
  • Familiarity with healthcare regulatory requirements and compliance standards.
  • Certification in healthcare customer service or provider relations.
  • Demonstrated ability to use data analytics tools to identify trends and support decision-making.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Serve as a primary point of contact for healthcare providers seeking assistance with claims, billing, credentialing, and provider service-related inquiries.
  • Investigate and resolve provider issues by collaborating with internal teams such as claims, credentialing, provider relations, and other stakeholders.
  • Maintain accurate records of provider interactions, issues, and resolutions to ensure accountability and continuous improvement.
  • Communicate policy updates, procedural changes, and relevant information to providers to keep them informed and compliant.
  • Identify trends in provider concerns and recommend process improvements to enhance provider experience and operational workflows.
  • Perform other duties as assigned.



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