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Provider Service Advocate Jobs (NOW HIRING)

Champion Windows

Customer Advocate

Cincinnati, OH

We are looking for a driven individual to provide excellent customer service both in person and over the phone. In your role as Customer Service Advocate you will assist the Office Manager with ...

Champion Windows

Customer Advocate

Morrisville, NC

We are looking for a driven individual to provide excellent customer service both in person and over the phone. In your role as Customer Service Advocate you will assist the Office Manager with ...

Champion Windows

Customer Advocate

Rochester, NY

We are looking for a driven individual to provide excellent customer service both in person and over the phone. In your role as Customer Service Advocate you will assist the Office Manager with ...

Tufts Health Plan

Member Service Advocate-27

Member Services Advocate Under the general direction of the Service Center Supervisor, the Member ... Working as a Member Advocate provides you with hands-on experience to grow your career with ...

Champion Windows

Customer Advocate

Albany, NY

We are looking for a driven individual to provide excellent customer service both in person and over the phone. In your role as Customer Service Advocate you will assist the Office Manager with ...

Champion Windows

Customer Advocate

Louisville, KY

We are looking for a driven individual to provide excellent customer service both in person and over the phone. In your role as Customer Service Advocate you will assist the Office Manager with ...

Champion Windows

Customer Advocate

Minneapolis, MN

We are looking for a driven individual to provide excellent customer service both in person and over the phone. In your role as Customer Service Advocate you will assist the Office Manager with ...

Champion Windows

Customer Advocate

Memphis, TN

We are looking for a driven individual to provide excellent customer service both in person and over the phone. In your role as Customer Service Advocate you will assist the Office Manager with ...

Champion Windows

Customer Advocate

Evansville, IN

We are looking for a driven individual to provide excellent customer service both in person and over the phone. In your role as Customer Service Advocate you will assist the Office Manager with ...

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Provider Service Advocate information

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How much do provider service advocate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for provider service advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What does a provider service advocate do?

A Provider Service Advocate serves as a liaison between healthcare providers and insurance companies or healthcare organizations. Their main responsibilities include addressing providers' questions or concerns, resolving issues related to claims, payments, or policies, and helping providers navigate healthcare systems and procedures. They ensure that providers have the support and information needed to deliver efficient patient care while complying with organizational guidelines. This role often involves extensive communication, problem-solving, and knowledge of healthcare regulations.

What skills and qualifications are needed to be a provider service advocate?

To thrive as a Provider Service Advocate, you need strong knowledge of healthcare claims, insurance processes, and provider relations, often supported by a degree in healthcare administration or related experience. Familiarity with claims management systems, customer relationship management (CRM) software, and HIPAA compliance is typically required. Outstanding communication, problem-solving, and conflict resolution skills help build trust and effectively address provider concerns. These competencies ensure efficient issue resolution, regulatory compliance, and positive provider relationships, which are vital for organizational success.

How does a provider service advocate collaborate with healthcare providers to resolve complex issues?

Provider Service Advocates work closely with healthcare providers by acting as a liaison between the providers and the insurance company. They frequently handle escalated issues related to claims, billing, and policy interpretation, often requiring coordination with internal teams such as claims processing, clinical support, or network management. Effective communication, problem-solving, and a thorough understanding of healthcare policies are essential for resolving these matters efficiently and maintaining positive provider relationships. Regular meetings or calls with providers are common, ensuring concerns are addressed and solutions are clearly communicated.

What is the difference between Provider Service Advocate vs Customer Service Representative?

AspectProvider Service AdvocateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent
Work EnvironmentHealthcare settings, insurance companies, or provider officesCall centers, retail, or service industries
Employer & IndustryHealthcare providers, insurance companies, healthcare networksRetail, telecommunications, financial services
Primary FocusAssisting healthcare providers with patient and insurance issuesAssisting customers with product or service inquiries

While both roles involve assisting clients, Provider Service Advocates focus on supporting healthcare providers and navigating insurance or patient issues, whereas Customer Service Representatives primarily handle general customer inquiries across various industries.

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What job categories do people searching Provider Service Advocate jobs look for?

The top searched job categories for Provider Service Advocate jobs are:

Provider Service Advocate jobs near you
Infographic showing various Provider Service Advocate job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,058 per year, or $21.7 per hour.

Customer Service Advocate (Employee Benefits)

Corporate Synergies

Camden, NJ • On-site

$22 - $25/hr

Other

Re-posted 20 days ago

Job description

Customer Service Advocate (Employee Benefits)

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Customer Service Advocate to their Corporate Synergies team in Philly Metro Region.

Job Summary: The Customer Service Advocate handles claims resolution, benefits inquiries, coverage eligibility concerns, and other related issues for our clients' administrators and employees. They work closely with clients and carriers via phone and email to resolve matters within a 24-hour timeframe.

Essential Functions:

  • Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution, patient advocacy, and pre-certifications.
  • Educate client employees on optimal benefit utilization and provide guidance on cost-effective plan options.
  • Maintain detailed records of client interactions, entering data into Salesforce and generating client analysis reports as necessary.
  • Use Salesforce to gather client information and enhance service quality.
  • Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe.
  • Review Summary Plan Descriptions (SPDs) and benefit summaries for accuracy.
  • Offer expertise on insurance billing, coding, employee group benefits, insurance processes, and plan descriptions to clients.
  • Act as a primary resource within the team, delivering exceptional customer service and support in resolving insurance and benefit-related issues.
  • Address member eligibility inquiries, enrollment entry and confirmation of coverage.

Competencies & Qualifications:

  • Exceptional verbal and written communication abilities.
  • Outstanding organizational and multi-tasking capabilities.
  • Strong problem-solving skills.
  • Skilled at taking initiative, prioritizing tasks, and meeting tight deadlines.
  • Proficiency in Spanish (both written and spoken) is a plus.
  • Collaborative team member.
  • Adaptable and detail-oriented.
  • Proficient in Microsoft Office Suite.

Education & Experience:

  • Three plus years' experience working in customer service/call center environment.
  • Experience with an insurance industry carrier, broker, or insurance related vendor.
  • Knowledge of eligibility claims, medical coding and billing, etc.
  • Knowledge of benefit summaries and Benefit Plan Descriptions.

Pay Transparency Range: $22 - $25 USD

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