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Ombudsman Service Jobs (NOW HIRING)

SPHS GROUP

Ombudsman

Charleroi, PA · On-site

Provides Ombudsman services to consumers living in nursing facilities, personal care homes, assisted living facilities, Dom Care homes or in their own home. Essential Functions: * Completes ...

East Central Illinois Area Agency on Aging

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Long Term Care Ombudsman

Bloomington, IL · On-site

$20/hr

Travel This position requires travel within 16 county service area, including travel to training ... Must be approved by State Ombudsman to be placed on the Representative Registry as a Certified ...

Disability Policy Consortium

Outreach Ombudsman

Boston, MA · On-site

$50K - $54K/yr

Develop and implement a plan to visit My Ombudsman's partner organizations and provide in-person Ombudsman services. * Attend outreach events and give presentations to introduce My Ombudsman to new ...

The State of Arizona

OMBUDSMAN

Phoenix, AZ

$55K - $72K/yr

OMBUDSMAN Apply now Job No: 541882 Work Type: Full-time Location: PHOENIX Categories: Management ... Customer service and stakeholder relations. Analysis of insurance, medical, and legal documents.

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$37.5K

$76.2K

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How much do ombudsman service jobs pay per year?

As of Jul 7, 2026, the average yearly pay for ombudsman service in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What qualifications does an ombudsman need?

Ombudsman service professionals typically need a bachelor's degree in fields such as law, public administration, or social sciences. Strong communication, conflict resolution skills, and experience in customer service or dispute resolution are also important; some roles may require relevant certifications or training in mediation or ombudsman practices.

What are the key skills and qualifications needed to thrive as an Ombudsman Service professional, and why are they important?

To thrive in the Ombudsman Service, you need strong analytical abilities, knowledge of relevant laws and regulations, and often a background in dispute resolution or a related field. Familiarity with case management systems, complaint tracking software, and sometimes formal mediation or arbitration certifications are valuable. Excellent communication, impartiality, and empathy are crucial soft skills for managing sensitive complaints and building trust. These skills ensure fair, effective resolution of disputes and uphold the integrity and credibility of the Ombudsman Service.

What are some common challenges faced by professionals working in an Ombudsman Service role?

Professionals in an Ombudsman Service often encounter the challenge of balancing impartiality while resolving complex disputes between parties. They must navigate sensitive issues, manage confidential information, and handle emotionally charged situations with empathy and fairness. Additionally, working within regulatory frameworks and maintaining up-to-date knowledge of relevant laws are crucial. Effective communication skills and the ability to build trust with stakeholders are essential for success in this role.

How do you get a job as an ombudsman?

To become an ombudsman, candidates typically need a bachelor's degree in a relevant field such as law, public administration, or social sciences, along with experience in conflict resolution, customer service, or advocacy. Strong communication, problem-solving skills, and knowledge of the organization or sector are essential, and some roles may require certification or specialized training. Job opportunities are often found in government agencies, healthcare organizations, or large corporations, with roles requiring a commitment to impartiality and ethical standards.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and mediating disputes within organizations or communities. It requires strong communication, problem-solving skills, and often involves working with sensitive issues, with job stability depending on the organization and sector. The role can be rewarding for those interested in advocacy and conflict resolution but may involve challenging interactions and emotional resilience.

What is the difference between Ombudsman Service vs Customer Service Representative?

AspectOmbudsman ServiceCustomer Service Representative
CredentialsVaries; often legal or industry-specific trainingTypically high school diploma or equivalent
Work EnvironmentIndependent, dispute resolution settings, often in government or regulatory agenciesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, regulatory bodies, consumer protection organizationsBusinesses across various sectors like retail, telecom, banking
Primary RoleInvestigate complaints, mediate disputes, ensure fair resolutionAssist customers, answer inquiries, provide product or service information

While both roles involve communication and problem-solving, an Ombudsman Service focuses on impartial dispute resolution and often requires specialized training, whereas a Customer Service Representative primarily handles customer inquiries and support within a company.

What is an Ombudsman Service?

An Ombudsman Service is an independent, impartial organization that investigates and resolves complaints between individuals and organizations, such as businesses or public bodies. The service provides a free and confidential way to address grievances without going to court. Ombudsman Services aim to ensure fairness by examining both sides of a complaint and recommending solutions or resolutions where necessary. Their decisions are typically binding on the organization but not on the complainant, meaning individuals can still pursue legal action if unsatisfied with the outcome.

What is the career path for an ombudsman?

A career as an ombudsman typically begins with experience in law, public administration, or customer service. Advancement can involve moving into senior or specialized roles, such as chief ombudsman or policy advisor, often requiring strong communication, conflict resolution skills, and relevant certifications or training. Progression depends on experience, education, and the organization’s structure.
More about Ombudsman Service jobs
What cities are hiring for Ombudsman Service jobs? Cities with the most Ombudsman Service job openings:
What states have the most Ombudsman Service jobs? States with the most job openings for Ombudsman Service jobs include:
What job categories do people searching Ombudsman Service jobs look for? The top searched job categories for Ombudsman Service jobs are:
Ombudsman Service jobs near you
Infographic showing various Ombudsman Service job openings in the United States as of July 2026, with employment types broken down into 50% Locum Tenens, 39% Internship, 3% Full Time, and 8% Summer. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.
Ombudsman

Ombudsman

Southwestern Pennsylvania Human Services, Inc.

Charleroi, PA • On-site

Full-time

Medical, Dental, Retirement

Re-posted 2 hours ago

Job description

Comprehensive Benefits Package• Tuition Discounts• Career Advancement
SOUTHWESTERN PENNSYLVANIA AREA AGENCY ON AGING, INC.
Overall Function:
Provides Ombudsman services to consumers living in nursing facilities, personal care homes, assisted living facilities, Dom Care homes or in their own home.
Essential Functions:
  • Completes investigations and resolves resident complaints regarding quality of life and quality of care issues as directed by the resident.
  • Conducts facility coverage visits as assigned in compliance with Department of Aging policy.
  • Educates consumers/residents/staff regarding resident rights and offers information on how consumers/residents can best exercise those rights.
  • Prepares and submits all required case forms, reports, billings, documentation, and correspondence to the AAA Ombudsman in an accurate and timely manner meeting National Ombudsman Reporting System (NORS) standards.
  • Provides advocacy and representation for residents facing involuntary discharge or transfer; ensures residents are informed of their appeal rights and assists in navigating the fair hearing process.
  • Provides information and consultation to residents, facility staff and individuals in the community and attends resident plan of care meetings as requested.
  • Provides social and emotional support and empowerment to residents/consumers/families to ensure proper service delivery in long-term care environments.
  • Supports community outreach initiatives including conducting educational presentations within the community, participating in facility surveys, providing legislative advocacy, and working with Resident and/or Family Councils.
  • Supports the development of the PEER Project within the community, including initial training and coordination of post-graduation activities. Performs other mission-critical advocacy tasks and special projects as assigned, provided they do not constitute a conflict of interest as defined by the State Long-Term Care Ombudsman.
  • Adheres to all policies, laws, regulations, codes of ethics, conflict of interest and confidentiality as outlined by federal and state laws, and agency policies and procedures.

  • Bachelor's Degree in Gerontology, Human Services, Social Work or a related field from an accredited college or university.
  • Demonstrated knowledge of federal and state regulations governing long-term care facilities, including the Older Americans Act and applicable Pennsylvania Codes.
  • Demonstrated knowledge of resident/consumer rights in each applicable long-term care setting and have the ability to research information as needed.
  • Demonstrated ability to make incisive observations, obtain vital information and make appropriate recommendations during interviews and/or while reviewing case records.
  • Demonstrated knowledge of financial entitlement programs and health/social services available to the consumers.
  • Demonstrated proficiency in 'Person-Centered' advocacy, ensuring the resident's expressed wishes remain the primary driver of all investigations and resolutions.
  • Must not be excluded from participation in Medicare, Medicaid, or any other federal health care program.
  • Must successfully obtain Criminal History Clearance from the PA State Police, Child Abuse Clearance from the PA Department of Human Services and FBI Fingerprint Clearances.

Available Benefits:
  • Medical and dental benefits for eligible employees.
  • Retirement plan with potential for agency match.
  • Tuition discounts with partnering colleges and universities.
  • Career advancement opportunities.
  • Generous time off for eligible employees.
  • Be an SPHS Hero!

EQUAL OPPORTUNITY EMPLOYER

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