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Ombudsman Service Jobs (NOW HIRING)

SPHS GROUP

Ombudsman

Charleroi, PA

Provides Ombudsman services to consumers living in nursing facilities, personal care homes, assisted living facilities, Dom Care homes or in their own home. Essential Functions: * Completes ...

Larimer County

CO · Hybrid

$26.60 - $31.92/hr

Overview At the Larimer County Department of Human Services, we strive to be responsive and provide ... The Ombudsman is responsible for monitoring the quality of life and protecting the rights of ...

Disability Policy Consortium

Outreach Ombudsman

Boston, MA · On-site

$50K - $54K/yr

Develop and implement a plan to visit My Ombudsman's partner organizations and provide in-person Ombudsman services. * Attend outreach events and give presentations to introduce My Ombudsman to new ...

MTM

Ombudsman

Washington, DC

$55K - $60K/yr

Participate in ride along with the member to determine appropriate service was provided ... Ombudsman experience or certification, strongly preferred (CO-OP) What's in it for you: * Health ...

The State of Arizona

OMBUDSMAN

Phoenix, AZ

$50K - $60K/yr

Law Enforcement/Detective/Corrections/Protective Services DEPT OF JUVENILE CORRECTIONS Our vision ... OMBUDSMAN Job Location: Address: Adobe Mountain School/Legal Bureau 2800 W. Pinnacle Peak Road ...

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Ombudsman Service information

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$125.5K

How much do ombudsman service jobs pay per year?

As of Jun 14, 2026, the average yearly pay for ombudsman service in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

Is an ombudsman a good job?

An ombudsman role involves investigating and resolving complaints, often requiring strong communication, problem-solving skills, and knowledge of relevant regulations. It can be a rewarding career for those interested in advocacy and conflict resolution, with typical work environments including government agencies, corporations, or healthcare organizations. Job satisfaction depends on individual interests and the ability to handle sensitive issues effectively.

What skills are needed to be an ombudsman?

An ombudsman needs strong communication and interpersonal skills to effectively listen and resolve issues. Critical thinking, impartiality, and knowledge of relevant laws or policies are essential, along with the ability to handle sensitive information discreetly. Often, experience in conflict resolution or mediation enhances effectiveness in this role.

What are the key skills and qualifications needed to thrive as an Ombudsman Service professional, and why are they important?

To thrive in the Ombudsman Service, you need strong analytical abilities, knowledge of relevant laws and regulations, and often a background in dispute resolution or a related field. Familiarity with case management systems, complaint tracking software, and sometimes formal mediation or arbitration certifications are valuable. Excellent communication, impartiality, and empathy are crucial soft skills for managing sensitive complaints and building trust. These skills ensure fair, effective resolution of disputes and uphold the integrity and credibility of the Ombudsman Service.

What are some common challenges faced by professionals working in an Ombudsman Service role?

Professionals in an Ombudsman Service often encounter the challenge of balancing impartiality while resolving complex disputes between parties. They must navigate sensitive issues, manage confidential information, and handle emotionally charged situations with empathy and fairness. Additionally, working within regulatory frameworks and maintaining up-to-date knowledge of relevant laws are crucial. Effective communication skills and the ability to build trust with stakeholders are essential for success in this role.

How do you become a certified ombudsman?

To become a certified ombudsman, individuals typically complete specialized training programs offered by professional organizations, which cover conflict resolution, communication, and ethical standards. Certification requirements vary by organization but often include a combination of education, experience, and passing an exam. Continuing education is usually required to maintain certification.

What is the difference between Ombudsman Service vs Customer Service Representative?

AspectOmbudsman ServiceCustomer Service Representative
CredentialsVaries; often legal or industry-specific trainingTypically high school diploma or equivalent
Work EnvironmentIndependent, dispute resolution settings, often in government or regulatory agenciesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, regulatory bodies, consumer protection organizationsBusinesses across various sectors like retail, telecom, banking
Primary RoleInvestigate complaints, mediate disputes, ensure fair resolutionAssist customers, answer inquiries, provide product or service information

While both roles involve communication and problem-solving, an Ombudsman Service focuses on impartial dispute resolution and often requires specialized training, whereas a Customer Service Representative primarily handles customer inquiries and support within a company.

What is an Ombudsman Service?

An Ombudsman Service is an independent, impartial organization that investigates and resolves complaints between individuals and organizations, such as businesses or public bodies. The service provides a free and confidential way to address grievances without going to court. Ombudsman Services aim to ensure fairness by examining both sides of a complaint and recommending solutions or resolutions where necessary. Their decisions are typically binding on the organization but not on the complainant, meaning individuals can still pursue legal action if unsatisfied with the outcome.

What degree does an ombudsman have?

Ombudsman Service professionals typically hold at least a bachelor's degree in fields such as law, public administration, or social sciences. Relevant experience, strong communication skills, and knowledge of the industry they serve are also important for the role.
More about Ombudsman Service jobs
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What states have the most Ombudsman Service jobs? States with the most job openings for Ombudsman Service jobs include:
What job categories do people searching Ombudsman Service jobs look for? The top searched job categories for Ombudsman Service jobs are:
Ombudsman Service jobs near you
Ombudsman

Ombudsman

Southwestern Pennsylvania Human Services, Inc.

Charleroi, PA • On-site

Full-time

Medical, Dental, Retirement

Posted 7 days ago

Job description

Comprehensive Benefits Package• Tuition Discounts• Career Advancement
SOUTHWESTERN PENNSYLVANIA AREA AGENCY ON AGING, INC.
Overall Function:
Provides Ombudsman services to consumers living in nursing facilities, personal care homes, assisted living facilities, Dom Care homes or in their own home.
Essential Functions:
  • Completes investigations and resolves resident complaints regarding quality of life and quality of care issues as directed by the resident.
  • Conducts facility coverage visits as assigned in compliance with Department of Aging policy.
  • Educates consumers/residents/staff regarding resident rights and offers information on how consumers/residents can best exercise those rights.
  • Prepares and submits all required case forms, reports, billings, documentation, and correspondence to the AAA Ombudsman in an accurate and timely manner meeting National Ombudsman Reporting System (NORS) standards.
  • Provides advocacy and representation for residents facing involuntary discharge or transfer; ensures residents are informed of their appeal rights and assists in navigating the fair hearing process.
  • Provides information and consultation to residents, facility staff and individuals in the community and attends resident plan of care meetings as requested.
  • Provides social and emotional support and empowerment to residents/consumers/families to ensure proper service delivery in long-term care environments.
  • Supports community outreach initiatives including conducting educational presentations within the community, participating in facility surveys, providing legislative advocacy, and working with Resident and/or Family Councils.
  • Supports the development of the PEER Project within the community, including initial training and coordination of post-graduation activities. Performs other mission-critical advocacy tasks and special projects as assigned, provided they do not constitute a conflict of interest as defined by the State Long-Term Care Ombudsman.
  • Adheres to all policies, laws, regulations, codes of ethics, conflict of interest and confidentiality as outlined by federal and state laws, and agency policies and procedures.

  • Bachelor's Degree in Gerontology, Human Services, Social Work or a related field from an accredited college or university.
  • Demonstrated knowledge of federal and state regulations governing long-term care facilities, including the Older Americans Act and applicable Pennsylvania Codes.
  • Demonstrated knowledge of resident/consumer rights in each applicable long-term care setting and have the ability to research information as needed.
  • Demonstrated ability to make incisive observations, obtain vital information and make appropriate recommendations during interviews and/or while reviewing case records.
  • Demonstrated knowledge of financial entitlement programs and health/social services available to the consumers.
  • Demonstrated proficiency in 'Person-Centered' advocacy, ensuring the resident's expressed wishes remain the primary driver of all investigations and resolutions.
  • Must not be excluded from participation in Medicare, Medicaid, or any other federal health care program.
  • Must successfully obtain Criminal History Clearance from the PA State Police, Child Abuse Clearance from the PA Department of Human Services and FBI Fingerprint Clearances.

Available Benefits:
  • Medical and dental benefits for eligible employees.
  • Retirement plan with potential for agency match.
  • Tuition discounts with partnering colleges and universities.
  • Career advancement opportunities.
  • Generous time off for eligible employees.
  • Be an SPHS Hero!

EQUAL OPPORTUNITY EMPLOYER

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