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Ombuds Jobs (NOW HIRING)

Neiu

University Ombuds

Chicago, IL

The Ombuds also coaches' employees and students on oral and written communications related to employee and/or student matters and in handling conflicts; informally mediates between parties in ...

The Pennsylvania State University

The Ombuds Office will develop and implement a structured process for selecting ombuds representatives across organizational units, oversee protocols and training for unit-level ombuds, and serve as ...

Synchrony Financial

The VP, Ombuds and Ethics will champion a culture of integrity, fairness, and transparency within the organization. This leader will serve as a trusted advisor and resource for employees, management ...

Synchrony

The VP, Ombuds and Ethics will champion a culture of integrity, fairness, and transparency within the organization. This leader will serve as a trusted advisor and resource for employees, management ...

SPHS GROUP

Ombudsman

Charleroi, PA

Provides Ombudsman services to consumers living in nursing facilities, personal care homes, assisted living facilities, Dom Care homes or in their own home. Essential Functions: * Completes ...

Colorado Judicial Branch

Deputy Ombudsman

Denver, CO · On-site

$155K - $170K/yr

Deputy Ombudsman Agency: Office of the Colorado Child Protection Ombudsman Status: Full-Time FLSA: Exempt Location: Denver, Colorado, Hybrid Reports to: Child Protection Ombudsman (Chief Executive ...

State of Colorado

Deputy Ombudsman***Hybrid

Denver, CO · On-site

$12.92K - $14.17K/mo

Office of Colorado's Child Protection Ombudsman Opening Date: 05/14/2026 Closing Date: 6/5/2026 11:59 PM Mountain FLSA: Determined by Position Primary Physical Work Address: Ralph Carr Judicial ...

State of Colorado

Deputy Ombudsman***Hybrid

Denver, CO · Hybrid

$155K - $170K/yr

Deputy Ombudsman Agency: Office of the Colorado Child Protection Ombudsman Status: Full-Time FLSA: Exempt Location: Denver, Colorado, Hybrid Reports to: Child Protection Ombudsman (Chief Executive ...

Colorado Judicial Branch

Deputy Ombudsman

Denver, CO · Hybrid

$155K - $170K/yr

Deputy Ombudsman Agency:Office of the Colorado Child Protection Ombudsman Status: Full-Time FLSA: Exempt Location:Denver, Colorado, Hybrid Reports to: Child Protection Ombudsman (Chief Executive ...

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How much do ombuds jobs pay per year?

As of May 30, 2026, the average yearly pay for ombuds in the United States is $66,671.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $62,500.00 per year, depending on experience, location, and employer.

What does an Ombuds do?

An Ombuds is a neutral, independent, and confidential resource who helps individuals navigate conflicts, concerns, or disputes within an organization. They provide informal guidance, listen to issues, and explore potential resolutions without taking sides. Ombuds do not make decisions or enforce policies but instead offer a safe space for discussion, helping individuals understand their options.

What are the key skills and qualifications needed to thrive in the Ombuds position, and why are they important?

To thrive as an Ombuds, you need strong conflict resolution, mediation, and problem-solving abilities, along with a relevant background in counseling, law, human resources, or a similar field. Familiarity with case management software, confidentiality protocols, and professional certifications such as Ombudsman training certificates can be valuable. Excellent listening skills, neutrality, discretion, and clear communication set outstanding Ombuds professionals apart. These capabilities are crucial for successfully guiding individuals through concerns, fostering organizational trust, and facilitating fair resolutions.

What does a typical day look like for an Ombuds, and who do they interact with most frequently?

A typical day for an Ombuds involves confidentially meeting with employees or stakeholders to discuss concerns, mediating disputes, and documenting cases while ensuring privacy. Ombuds professionals often collaborate with HR, management, and legal teams, but act independently to maintain impartiality. They also provide training on conflict management and may recommend organizational improvements based on recurring issues. The role requires balancing individual advocacy with supporting broader organizational fairness.
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Ombuds jobs near you
University Ombuds

University Ombuds

Northeastern Illinois University

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students.
Job Summary:
The University Ombuds is a designated impartial individual who informally and confidentially assists University employees and students in dealing with concerns or issues. The Ombuds helps employees and students by listening to concerns, clarifying issues, reviewing and developing options for managing or resolving their concerns, and providing information and referrals. The Ombuds also coaches' employees and students on oral and written communications related to employee and/or student matters and in handling conflicts; informally mediates between parties in conflict; facilitates meetings and discussions; and conducts conflict management related workshops. Additionally, the Ombuds is required to engage in outreach to employees and students about the role of the University Ombuds as well as to collaborate and develop good working relationships with administrators, faculty, staff, and students across the University. The University Ombuds supplements, but does not replace, the University's existing resources for employees and students. The Ombuds does not provide legal advice or psychological counseling. The Ombuds will not act as an advocate for any party in a dispute, nor will the Ombuds act as a representative for the University administration or parties who visit or consult the Ombuds Office. The Ombuds also does not conduct formal investigations, make decisions about complaints, establish or change policies, or serve as an agent for the University in receiving notices of complaints. The Ombuds, however, is required to report anonymous trend data and Ombuds Office use; provide early warning of new areas of organizational concern; can make recommendations to improve the University; and can act as an advocate for healthy and effective campus conflict resolution.
Job Description:
  • The Ombuds' major function is providing confidential, informal, and impartial assistance to University employees and students by listening to concerns, clarifying issues; reviewing and developing options for managing or resolving their concerns; and providing information and referrals.
  • Coaching employees and students on oral and written communications related to employee and/or student matters and on handling conflicts.
  • Informal mediation between employees and students in conflict; facilitating meetings and discussions.
  • Designing and conducting conflict management related workshops for the University community.
  • Engaging in regular outreach to employees and students about the role of the Ombuds as well as collaborating and developing good working relationships with administrators, faculty, staff, and students across the University.
  • Tracking trend data anonymously on the use of the Ombuds Office and concerns of employees and students; providing early warning of new areas of organizational concern and need for systemic improvements; and making recommendations to improve the University. Write Annual Report containing this information.
  • Serving as a campus resource for officials in formulating or modifying policy and procedures; identifying issues that may surface as a result of any gaps between stated University goals and University practices.
  • Develops, reviews, and updates Ombuds website materials such as service descriptions, FAQs, outreach resources, and annual reports, ensuring content is clear, accessible, and non-identifying.
  • Formulating, managing, and monitoring the overall goals, direction, programs and budget of the Ombuds Office. Supervise office staff or interns, if applicable.
  • Ensuring that the integrity of the Ombuds Office is maintained through independence, impartiality, confidentiality, fair processes, and timely attention to the resolution of issues, while demonstrating treatment of individuals with dignity and respect.

OTHER INFORMATION:
This is a University leadership position that requires regular in-person/on-campus attendance to meet the needs of the University and to foster strong and collaborative interactions across the University.
Minimal Qualifications:
  • Thirty hours of mediation training required. Completion of the International Ombudsman Association Certification or IOAC Course Foundations of Organizational Ombudsman Practice within six months of the first day of University employment. A minimum of a Masters or Professional Degree in related field.
  • Outstanding communication, organizational, listening, and coaching skills. Ability to communicate effectively with individuals at all levels within the University. Must be able to maintain confidentiality and remain impartial. A strong background knowledge/experience with individual and group behavior matters. Proven history in resolving conflicts in a diverse environment.
  • Demonstrated experience working in or supporting diverse communities, with the ability to navigate complex interpersonal and institutional dynamics in a higher-education environment while maintaining neutrality, cultural responsiveness, and respect for all parties.
  • Effective presentation and training skills. Ability to self-start and work independently. Must know and adhere to the Code of Ethics and Standards of Practice of the International Ombudsman Association.

This position requires a background check.
Salary Range
$115,000 - $125,000
Benefits
University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit our Employee Benefits page to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.
Transcripts
Copies of unofficial transcripts are accepted; however, official transcripts for all earned degrees will be required of candidates selected for final interviews.
Northeastern Illinois University is an Equal Opportunity/Affirmative Action employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as other qualified individuals. Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation.

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