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Ombuds Jobs (NOW HIRING)

Ombudsman Program Manager (37649)

Helena, MT ยท On-site

$55K - $75K/yr

The State Long Term Care Ombudsman program is authorized under the Older Americans Act (OAA) Title III Ombudsman and Title VII Ombudsman programs. This position will represent the interests of the ...

Legal - Ombudsman Specialist Location: Washington, DC 20004 Work Environment: Hybrid Schedule (3 days onsite / 2 days remote) Start/End Dates: 4/21/2026 - 4/20/2027 Experience: 5+ years Ombudsman ...

Ombudsman Specialist

Washington, DC ยท On-site

$30 - $32/hr

Job Title: Ombudsman Specialist Job Category: Professional Services Industry: Not for Profit - Charitable Job Location: Washington, DC Zip Code: 20049 Top 3/5 Skills: Escalation & Resolution ...

Ombudsman Liason - Program Manager

Carolina, RI ยท Hybrid

$59K - $80K/yr

Ombudsman Liason - Program Manager Ombudsman Liaison - Program Manager #HealthyBlueCareTogetherCFSP We are partnering with North Carolina DHHS to operationalize a statewide Medicaid Plan designed to ...

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Ombudsman Liason - Program Manager

Durham, NC ยท Hybrid

$57K - $77K/yr

Ombudsman Liason - Program Manager Ombudsman Liaison - Program Manager #HealthyBlueCareTogetherCFSP We are partnering with North Carolina DHHS to operationalize a statewide Medicaid Plan designed to ...

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$66.7K

$147K

How much do ombuds jobs pay per year?

As of Jul 13, 2026, the average yearly pay for ombuds in the United States is $66,671.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $62,500.00 per year, depending on experience, location, and employer.

What does an Ombuds do?

An Ombuds is a neutral, independent, and confidential resource who helps individuals navigate conflicts, concerns, or disputes within an organization. They provide informal guidance, listen to issues, and explore potential resolutions without taking sides. Ombuds do not make decisions or enforce policies but instead offer a safe space for discussion, helping individuals understand their options.

What are the key skills and qualifications needed to thrive in the Ombuds position, and why are they important?

To thrive as an Ombuds, you need strong conflict resolution, mediation, and problem-solving abilities, along with a relevant background in counseling, law, human resources, or a similar field. Familiarity with case management software, confidentiality protocols, and professional certifications such as Ombudsman training certificates can be valuable. Excellent listening skills, neutrality, discretion, and clear communication set outstanding Ombuds professionals apart. These capabilities are crucial for successfully guiding individuals through concerns, fostering organizational trust, and facilitating fair resolutions.

What does a typical day look like for an Ombuds, and who do they interact with most frequently?

A typical day for an Ombuds involves confidentially meeting with employees or stakeholders to discuss concerns, mediating disputes, and documenting cases while ensuring privacy. Ombuds professionals often collaborate with HR, management, and legal teams, but act independently to maintain impartiality. They also provide training on conflict management and may recommend organizational improvements based on recurring issues. The role requires balancing individual advocacy with supporting broader organizational fairness.

More about Ombuds jobs
What cities are hiring for Ombuds jobs? Cities with the most Ombuds job openings:
What are the most commonly searched types of Ombuds jobs? The most popular types of Ombuds jobs are:
What states have the most Ombuds jobs? States with the most job openings for Ombuds jobs include:
Infographic showing various Ombuds job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% In-person, 2% Hybrid, and 6% Remote job distribution, with an average salary of $66,671 per year, or $32.1 per hour.
Senior Companion and Ombudsman Program Specialist

Senior Companion and Ombudsman Program Specialist

Philadelphia Corporation for Aging

Philadelphia, PA โ€ข On-site

Full-time

Re-posted 29 days ago


Job description

JOB DESCRIPTION

TITLE:ย  ย ย ย ย ย  ย SENIOR COMPANION (SCP) AND OMBUDSMAN PROGRAM SPECIALIST โ€“ COMMUNITY ENGAGEMENT

DEFINITION: ย Under the supervision of the Assistant Director of Volunteer Services, the SCP and Ombudsman Program Specialist (SPCO Program Specialist) working in tandem with the SCP Coordinator, is responsible for coordinating the assignments, schedules and maintaining records of the Senior Companions and the consumers they serve.ย  The SPCO Program Specialist also provides technical assistance to the Philadelphia Long Term Care Ombudsman Program (PLTCOP) funded by Philadelphia Corporation for Agingโ€™s subcontracted agencies and is responsible for coordinating efforts to improve and enhance the network of Long Term Care (LTC) Ombudsman services in Philadelphia.ย  This position also manages the contracts for LTC Ombudsman services.

QUALIFICATIONS:

ย ย ย ย ย ย ย ย ย ย ย  Education:

ยทย ย ย ย ย ย ย ย  Bachelorsโ€™ Degree in Social Work or related Social Sciences or equivalent education and experience.

Experience:

ยทย ย ย ย ย ย ย ย  Minimum of two years of work experience in the delivery of human services or social services.

ยทย ย ย ย ย ย ย ย  Experience working directly with the over 60 population is preferred.

Professional Characteristics:

ยทย ย ย ย ย ย ย ย  Exceptional interpersonal, verbal, and written communication skills.

ยทย ย ย ย ย ย ย ย  Detailed oriented and results driven with accuracy.

ยทย ย ย ย ย ย ย ย  High level of energy and flexibility

ยทย ย ย ย ย ย ย ย  Extremely organized with strong time management skills and ability to multi-task.

ยทย ย ย ย ย ย ย ย  Highly dependable able to work in a high-volume fast paced environment.

Other:

ยทย ย ย ย ย ย ย ย  Must possess and maintain a valid driverโ€™s license.

ย 

ย 

DUTIES AND FUNCTIONS:

Senior Companion Program

ย 

1.ย ย ย ย ย  Screen, interview and recommend applicants for enrollment to the Senior Companion Program, as needed, including the completion of background clearance checks.

2.ย ย ย ย ย  Maintain files for Senior Companions ensuring compliance with AmeriCorps Seniors and Corporation for National and Community Service (CNCS) requirements.

3.ย ย ย ย ย  Process incoming consumer requests for SCP services. Maintain waitlist, coordinate match and assign consumers to Senior Companions and conduct introductory visits to consumers, as needed.

4.ย ย ย ย ย  Complete home assessments to introduce Senior Companions to their assigned consumers, to ensure the match is an appropriate and good fit. ย 

5.ย ย ย ย ย  Provide continual monitoring of the match to ensure activities are in accordance with the Program requirements.

6.ย ย ย ย ย  Provide supervision, guidance and follow-up to Senior Companions as needed to address issues and concerns to ensure the needs and concerns of both the Senior Companions and consumers meet and/or resolved in a timely manner.

7.ย ย ย ย ย  Document and maintain case file records on Senior Companions including updates to weekly schedule, enrollment forms, income verification, performance evaluations, leave of absence and other required documents, as needed.

8.ย ย ย ย ย  Assist Companions as needed with completing bi-weekly time sheets and payroll information. Work in coordination with Volunteer Station Supervisors during payroll process to ensure all Companions are paid in a timely manner.

9.ย ย ย ย ย  Assist with maintaining record-keeping systems for all services including a computer database of Companions (Volunteer Reporter and PeopleSoft) and updating consumer status information as needed.

10.ย  Assist with the in-service training of Companions, including training on the completion of Time Sheets and Travel Vouchers.

11.ย  Provide written reports to the Program Manager regarding Companion and consumer statistics, number of hours completed, sick leave, terminated consumers and other information as needed.

Ombudsman Program

ย 

12.ย  ย Collaborate with the Assistant Director to develop monitoring plans and monitoring tools, review and develop service standards, specifications and eligibility criteria, review and evaluate subcontractor spending, develop, and implement Request for Proposal (RFP) process for required service for PLTCOP.

13.ย  ย Review and evaluate programmatic and financial reports of subcontractors, including review and approval of expenses through monthly invoicing process.

14.ย  Act as a designated LTC Ombudsman for PCA including receiving and mediating consumer complaints and responding to inquiries about Ombudsman services.

15.ย  In conjunction with the Assistant Director, serve as an Area Agency on Aging (AAA) liaison between PLTCOP and Pennsylvania Department of Aging (PDA).ย 

16.ย  Schedule and facilitate regular meetings with PLTCOP provider staff and volunteers to address problems and issues and provide technical assistance to facilitate coordination of services that are compliant with the Ombudsman Aging Program Directive (APD) and program specifications.

17.ย  Receive and distribute information regarding regulatory actions against long term care facilities (i.e., nursing homes, personal care homes). Assist in consumer relocation planning as needed.

18.ย  Represent PCA as needed, at local, regional, state, and national meetings on Ombudsman services and related topics.

19.ย  Perform other tasks and duties as assigned.

PERFORMANCE EXPECTATIONS

ยงย  Accurate and timely completion of all required reports.

ยงย  Completion of an appropriate number of referrals to meet targeted volunteer service hours according to the Program mandate.

ยงย  Maintain a professional demeanor in all interactions with PCA staff, Senior Companions, and consumers.

ยงย  Mastery of job-related software programs.

CUSTOMERS:

  • Senior Companion Volunteers
  • Volunteer Station Supervisors
  • Community based consumers
  • PCA Staff
  • AmeriCorps CNCS staff
  • PLTCOP subcontractors
  • PLTCOP volunteers
  • LTC residents
  • State Ombudsman Office

Full Time ย ย 

ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย  Revised 3/2023

Employment Type: Full time