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Ombuds Jobs (NOW HIRING)

Staffactory

Legal - Ombudsman Specialist

Washington, DC · On-site

$28 - $31/hr

Legal - Ombudsman Specialist Location: Washington, DC 20004 Work Environment: Hybrid Schedule (3 days onsite / 2 days remote) Start/End Dates: 4/21/2026 - 4/20/2027 Experience: 5+ years Ombudsman ...

The Consortium, Inc.

Ombudsman Specialist

Washington, DC · On-site

$30/hr

Ombudsman Specialist Hybrid Schedule (3 days onsite / 2 days remote) The Ombudsman Specialist manages highly sensitive and potentially volatile escalated communications on behalf of Senior Leadership.

MERCER COUNTY AREA AGENCY ON AGING

Be Seen First

LTC Ombudsman/ PA MEDI Coordinator

Mercer, PA · On-site

$18 - $19/hr

Ombudsman - This position involves advocating for all consumers of long-term care in the designated delivery area of the Mercer County Area Agency on Aging, Inc. The Ombudsman serves as a voice for ...

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$37K

$66.7K

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How much do ombuds jobs pay per year?

As of Aug 23, 2026, the average yearly pay for ombuds in the United States is $66,671.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $62,500.00 per year, depending on experience, location, and employer.

What does an ombuds do?

An Ombuds is a neutral, independent, and confidential resource who helps individuals navigate conflicts, concerns, or disputes within an organization. They provide informal guidance, listen to issues, and explore potential resolutions without taking sides. Ombuds do not make decisions or enforce policies but instead offer a safe space for discussion, helping individuals understand their options.

What does a typical day look like for an ombuds, and who do they interact with most frequently?

A typical day for an Ombuds involves confidentially meeting with employees or stakeholders to discuss concerns, mediating disputes, and documenting cases while ensuring privacy. Ombuds professionals often collaborate with HR, management, and legal teams, but act independently to maintain impartiality. They also provide training on conflict management and may recommend organizational improvements based on recurring issues. The role requires balancing individual advocacy with supporting broader organizational fairness.

What are the key skills and qualifications needed to thrive in the ombuds position, and why are they important?

To thrive as an Ombuds, you need strong conflict resolution, mediation, and problem-solving abilities, along with a relevant background in counseling, law, human resources, or a similar field. Familiarity with case management software, confidentiality protocols, and professional certifications such as Ombudsman training certificates can be valuable. Excellent listening skills, neutrality, discretion, and clear communication set outstanding Ombuds professionals apart. These capabilities are crucial for successfully guiding individuals through concerns, fostering organizational trust, and facilitating fair resolutions.

Is an ombuds a good career?

An ombuds is a professional who addresses concerns and mediates conflicts within organizations, often requiring strong communication, problem-solving, and confidentiality skills. The career can be stable and rewarding for those interested in conflict resolution and organizational fairness, with opportunities in government, healthcare, education, and corporate sectors.

Is it hard to become an ombuds?

Becoming an ombuds generally requires relevant experience in conflict resolution, communication, or a related field, along with strong interpersonal skills. Some positions may require certifications or training in mediation or dispute resolution, but the difficulty varies depending on the organization and level of responsibility.

What are ombuds in the workplace?

An ombuds in the workplace is a neutral professional who helps employees resolve issues, complaints, or conflicts confidentially and informally. They often facilitate communication between staff and management, providing guidance on policies and procedures, and may require strong communication and problem-solving skills. Ombuds typically work independently and may be available on a flexible schedule to support organizational fairness.
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Ombuds jobs near you
Infographic showing various Ombuds job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $66,671 per year, or $32.1 per hour.

Assisted Living Ombudsman Program Manager

Springwell, Inc.

Marlborough, MA • On-site

$65K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 23 days ago

Job description

Ensure the rights of Assisted Living residents by joining Springwell as an Ombudsman Program Manager.
The Compensation for this role is $65,000.
POSITION DESCRIPTION:
Ombudsman is a Swedish word meaning "representative of the people". As an Assisted Living Residence (ALR) Ombudsman Program Manager, you work to develop, administer, and oversee the Regional ALR Ombudsman services and promote its philosophy of advocating and maintaining assisted living residents' rights. The ALR Ombudsman Program Manager works closely with the Executive Office of Health and Human Services State Ombudsman Unit to ensure that requirements are fulfilled as outlined in the federal Older Americans Act, statewide long-term care Ombudsman regulations and policies, and Host agency designation agreement.
QUALIFICATIONS:
  • Bachelor's degree required, with a degree in social work or a related field preferred.
  • 3-5 years' experience working with the older adults and/or the disability population preferred.
  • Experience in supervisory role or demonstrated leadership experience preferred.
  • A positive attitude, flexibility, and ability to effectively prioritize responsibilities.
  • Strong communication and organizational skills, attention to detail, and collaborative work style.
  • Knowledge of computer software applications such as word processing, spreadsheets, and databases.
  • A reliable vehicle, current driver's license and safe driving record required.
GENEROUS BENEFITS:
  • 3 weeks of vacation in first year
  • Birthday off
  • 13 paid holidays
  • 3 paid personal days
  • 15 paid sick days per year (You can accumulate up to 450hrs/12weeks)
  • Health & dental insurance with employer contribution
  • Life and long-term disability insurance at no cost to employee
  • Flexible Spending Plan
  • Employee Assistance Plan
  • 401K Retirement Savings Plan w/ employer contribution
  • Mileage reimbursement
  • Flexible Work Options available after 6 months for most positions; alternate start time between 8:00 and 9:30 a.m., 4-day work week, 4.5-day work week, telecommuting work option, remote work option
  • Employee referral bonuses
  • Free parking
  • Commitment to promoting from within
ABOUT US:
For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence.
We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities.
We believe in and are looking for new staff who embrace:
  • Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support.
  • Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service.
  • Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.

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