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Disability Policy Consortium

Outreach Ombudsman

Boston, MA · On-site

$50K - $54K/yr

The Outreach Ombudsman devotes approximately 65% of their time to community engagement efforts (in-person and virtual) and provides direct member support via casework. The Outreach Ombudsman will ...

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How much do ombuds jobs pay per year?

As of Aug 23, 2026, the average yearly pay for ombuds in the United States is $66,671.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $62,500.00 per year, depending on experience, location, and employer.

What does an ombuds do?

An Ombuds is a neutral, independent, and confidential resource who helps individuals navigate conflicts, concerns, or disputes within an organization. They provide informal guidance, listen to issues, and explore potential resolutions without taking sides. Ombuds do not make decisions or enforce policies but instead offer a safe space for discussion, helping individuals understand their options.

What does a typical day look like for an ombuds, and who do they interact with most frequently?

A typical day for an Ombuds involves confidentially meeting with employees or stakeholders to discuss concerns, mediating disputes, and documenting cases while ensuring privacy. Ombuds professionals often collaborate with HR, management, and legal teams, but act independently to maintain impartiality. They also provide training on conflict management and may recommend organizational improvements based on recurring issues. The role requires balancing individual advocacy with supporting broader organizational fairness.

What are the key skills and qualifications needed to thrive in the ombuds position, and why are they important?

To thrive as an Ombuds, you need strong conflict resolution, mediation, and problem-solving abilities, along with a relevant background in counseling, law, human resources, or a similar field. Familiarity with case management software, confidentiality protocols, and professional certifications such as Ombudsman training certificates can be valuable. Excellent listening skills, neutrality, discretion, and clear communication set outstanding Ombuds professionals apart. These capabilities are crucial for successfully guiding individuals through concerns, fostering organizational trust, and facilitating fair resolutions.

Is an ombuds a good career?

An ombuds is a professional who addresses concerns and mediates conflicts within organizations, often requiring strong communication, problem-solving, and confidentiality skills. The career can be stable and rewarding for those interested in conflict resolution and organizational fairness, with opportunities in government, healthcare, education, and corporate sectors.

Is it hard to become an ombuds?

Becoming an ombuds generally requires relevant experience in conflict resolution, communication, or a related field, along with strong interpersonal skills. Some positions may require certifications or training in mediation or dispute resolution, but the difficulty varies depending on the organization and level of responsibility.

What are ombuds in the workplace?

An ombuds in the workplace is a neutral professional who helps employees resolve issues, complaints, or conflicts confidentially and informally. They often facilitate communication between staff and management, providing guidance on policies and procedures, and may require strong communication and problem-solving skills. Ombuds typically work independently and may be available on a flexible schedule to support organizational fairness.
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Ombuds jobs near you
Infographic showing various Ombuds job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $66,671 per year, or $32.1 per hour.

**Internal Posting Only** Lead Ombudsman

South Alabama Regional Planning Commission

Mobile, AL • On-site

$16 - $18.75/hr

Full-time

Posted 4 days ago

Job description

POSTING DATE: 08.19.2026

CLOSING DATE: 08.26.2026


SUMMARY DESCRIPTION:

The Lead Ombudsman is responsible for the implementation and management of the Ombudsman program within the SARPC region.


SUPERVISORY CONTROLS:

Receives general supervision from the Director of AAA and the State Long Term Care Ombudsman. Supervisor sets the overall objectives and employee and supervisor, in consultation, develop the deadlines, projects, and work to be done; employee is responsible for planning and carrying out the assignment; and work is reviewed only from an overall standpoint.


RESPONSIBILITIES AND DUTIES:
Ombudsman:
1.Receive, investigate, and work to resolve complaints and grievances made by or on behalf ofnursing home and assisted living residents. Mediate conflicts between family members,residents and/or facility staff. Initiate grievance resolution techniques, and follow-upappropriately with each case to ensure the problem has been resolved. Refers complex cases tothe State Long Term Care Ombudsman.

2.Regularly visit nursing homes and assisted living facilities to develop and maintain relationshipswith residents, ensure compliance with Residents Rights and promote quality of life, and addressany issues reported during the visit.

3.Promote advocacy and awareness of the ombudsman program through family councils, residentcouncils, health fairs, staff in-services, written materials, and other speaking engagements withinthe organization's service area.

4.Conduct/participate in informational meetings for resident councils, family councils and staff atnursing facilities.

5.Collaborate and work with other agencies/entities, and the agency's legal service provider.

6.Advocate for culture change and person-centered care in long-term care communities.

7.Establish relationships with other programs and agencies to develop resources, services, and/orinterests which could benefit residents and/or the Ombudsman Program. At a minimum, establishone interagency meeting in each service area each year.

8.Recruit and train volunteers to increase the exposure of the Ombudsman Program in long-termcare facilities.


Record Keeping/Reporting/Administration:
1.Enter case report information into the statewide (SISOR) computer system.
2.Properly log and document all information to support data entered in the SISOR system.

3. Maintain case files, records and complete quarterly and annual reports containing statistics on contacts and issues.
4. Establish an Advisory Council to assist with activities and duties of the Ombudsman Program, including issues advocacy and volunteer recruitment.
5 Participate in facility surveys as required.
6. Ensure all contractual requirements for facility visitations, community education activities, in-service training and other tasks are met.


Miscellaneous:
1. Attend conferences, seminars, and other continuing education programs as required.
2. Assist with programs, health fairs, and other public events to publicize and educate the community about available aging programs.
3. Other duties as assigned.


KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
1. Knowledge of the State of Alabama Ombudsman Program and processes.
2. Knowledge of community resources, long-term care facilities, and support network available to clientele served.
3. Thorough knowledge of laws and regulations applying to long-term care and assisted living facilities. Ability to interpret and apply the laws and regulations.
4. Excellent communication skills, both orally and written.
5. Excellent organizational and time management skills.
6. Ability to relate to the elderly and their unique problems.
7. Knowledge and ability to operate office equipment including telephone, copy machine, fax machine, computer, and calculator.
8. Bachelor's Degree in Social Work, Psychology, Gerontology, or related field. At least two (2) years of work experience in social work or a related program.
9. Completion of ADSS' Ombudsman Certification Training.
10. A valid driver's license and a good driving record.


WORK CONDITIONS:
The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.


SUPERVISORY RESPONSIBILITIES:

This position is a supervisory position and oversees the following:

  • Ombudsman Volunteers


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