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Ombudsman Service Jobs (NOW HIRING)

State of Illinois

DEPUTY OMBUDSMAN

Chicago, IL · On-site

$9.4K - $16K/mo

SENIOR PUBLIC SERVICE ADMIN (40070) Skill Option: General Administration/Business Marketing/Labor ... Applicants interested in serving as Deputy Ombudsman should submit a cover letter describing their ...

Staffactory

Legal - Ombudsman Specialist

Washington, DC · On-site

$28 - $31/hr

... service levels. This role also manages escalations received from Contact Centers and Leadership ... The Ombudsman Specialist must gather, extract, review, and consolidate information from multiple ...

Neiu

University Ombuds

Chicago, IL · On-site

Develops, reviews, and updates Ombuds website materials such as service descriptions, FAQs, outreach resources, and annual reports, ensuring content is clear, accessible, and non-identifying.

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Ombudsman Service information

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$37.5K

$76.2K

$125.5K

How much do ombudsman service jobs pay per year?

As of Aug 12, 2026, the average yearly pay for ombudsman service in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

Is it hard to become an ombudsman service?

Becoming an ombudsman typically requires relevant experience in dispute resolution, strong communication skills, and knowledge of the industry or sector served. Some positions may require specific certifications or training, but the difficulty varies depending on the organization and level of responsibility.

Is being an ombudsman service a good job?

An ombudsman service role involves investigating and resolving complaints from the public or employees, requiring strong communication and problem-solving skills. The job can offer stable employment with opportunities for advancement, but workload and stress levels vary depending on the organization. It is generally considered a meaningful career for those interested in dispute resolution and public service.

What are the key skills and qualifications needed to thrive as an ombudsman service professional?

To thrive in the Ombudsman Service, you need strong analytical abilities, knowledge of relevant laws and regulations, and often a background in dispute resolution or a related field. Familiarity with case management systems, complaint tracking software, and sometimes formal mediation or arbitration certifications are valuable. Excellent communication, impartiality, and empathy are crucial soft skills for managing sensitive complaints and building trust. These skills ensure fair, effective resolution of disputes and uphold the integrity and credibility of the Ombudsman Service.

What are some common challenges faced by professionals working in an ombudsman service role?

Professionals in an Ombudsman Service often encounter the challenge of balancing impartiality while resolving complex disputes between parties. They must navigate sensitive issues, manage confidential information, and handle emotionally charged situations with empathy and fairness. Additionally, working within regulatory frameworks and maintaining up-to-date knowledge of relevant laws are crucial. Effective communication skills and the ability to build trust with stakeholders are essential for success in this role.

What qualifications do you need to be an ombudsman service?

To work as an ombudsman, candidates typically need a bachelor's degree in fields such as law, public administration, or a related area. Strong communication, conflict resolution skills, and experience in customer service or dispute resolution are also important; some roles may require relevant certifications or professional experience in the specific industry they serve.

What is the difference between Ombudsman Service vs Customer Service Representative?

AspectOmbudsman ServiceCustomer Service Representative
CredentialsVaries; often legal or industry-specific trainingTypically high school diploma or equivalent
Work EnvironmentIndependent, dispute resolution settings, often in government or regulatory agenciesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, regulatory bodies, consumer protection organizationsBusinesses across various sectors like retail, telecom, banking
Primary RoleInvestigate complaints, mediate disputes, ensure fair resolutionAssist customers, answer inquiries, provide product or service information

While both roles involve communication and problem-solving, an Ombudsman Service focuses on impartial dispute resolution and often requires specialized training, whereas a Customer Service Representative primarily handles customer inquiries and support within a company.

What is an ombudsman service?

An Ombudsman Service is an independent, impartial organization that investigates and resolves complaints between individuals and organizations, such as businesses or public bodies. The service provides a free and confidential way to address grievances without going to court. Ombudsman Services aim to ensure fairness by examining both sides of a complaint and recommending solutions or resolutions where necessary. Their decisions are typically binding on the organization but not on the complainant, meaning individuals can still pursue legal action if unsatisfied with the outcome.

Do ombudsman get paid in the United States?

Ombudsman positions in the United States are typically paid roles, especially when they are full-time or government-employed. Compensation varies depending on the organization, experience, and location, but most ombudsman jobs offer a salary or hourly wage. Some roles may be volunteer or unpaid, particularly in non-profit or community settings.
More about Ombudsman Service jobs
What cities are hiring for Ombudsman Service jobs? Cities with the most Ombudsman Service job openings:
What states have the most Ombudsman Service jobs? States with the most job openings for Ombudsman Service jobs include:
What job categories do people searching Ombudsman Service jobs look for? The top searched job categories for Ombudsman Service jobs are:
Ombudsman Service jobs near you
Infographic showing various Ombudsman Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.

DEPUTY OMBUDSMAN

State of Illinois

Chicago, IL • On-site

$9.4K - $16K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

State Of Illinois rating

7.9

Company rating: 7.9 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

14th of 50 rated states

Job description

Job Requisition ID: 57753
Opening Date: 07/27/2026
Closing Date: 08/07/2026
Agency: Department of Juvenile Justice
Class Title: SENIOR PUBLIC SERVICE ADMIN (40070) 
Skill Option: General Administration/Business Marketing/Labor/Personnel 
Bilingual Option: None
Salary: Anticipated Starting Salary: $9495-11,495 (Full Range: $9495-$16,413)
Job Type: Salaried
Category: Full Time 
County: Adams; Alexander; Bond; Boone; Brown; Bureau; Calhoun; Carroll; Cass; Champaign; Christian; Clark; Clay; Clinton; Coles; Cook; Crawford; Cumberland; DeKalb; DeWitt; Douglas; DuPage; Edgar; Edwards; Effingham; Fayette; Ford; Franklin; Fulton; Gallatin; Greene; Grundy; Hamilton; Hancock; Hardin; Henderson; Henry; Iroquois; Jackson; Jasper; Jefferson; Jersey; Jo Daviess; Johnson; Kane; Kankakee; Kendall; Knox; LaSalle; Lake; Lawrence; Lee; Livingston; Logan; Macon; Macoupin; Madison; Marion; Marshall; Mason; Massac; McDonough; McHenry; McLean; Menard; Mercer; Monroe; Montgomery; Morgan; Moultrie; Ogle; Other; Peoria; Perry; Piatt; Pike; Pope; Pulaski; Putnam; Randolph; Richland; Rock Island; Saline; Sangamon; Schuyler; Scott; Shelby; St. Clair; Stark; Stephenson; Tazewell; Union; Vermilion; Wabash; Warren; Washington; Wayne; White; Whiteside; Will; Williamson; Winnebago; Woodford
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Excluded - Subject to Paragraph (1), (2), (3), or (6) of Section 4d of the Personnel Code

DEPUTY OMBUDSMAN(57753)

A resume is highly encouraged to evaluate your qualifications and skills as part of your application.  Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Applicants interested in serving as Deputy Ombudsman should submit a cover letter describing their interest and qualifications, along with a resume, to Nicholas.Altgilbers@illinois.gov.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

POSITION SUMMARY:

The State of Illinois is seeking a motivated and experienced leader to serve as the Deputy Ombudsman. The ideal candidate will have demonstrated experience managing and developing a team, advocating for youth in detention, building trust, addressing concerns, and advancing systemic improvements that protect the rights, well-being, and dignity of justice-involved youth.

The Deputy Ombudsman under the direction of the Independent Juvenile Ombudsperson will lead, supervise, and support a team responsible for monitoring juvenile detention facilities and responding to complaints and concerns raised by youth. Key responsibilities include assigning and reviewing staff work, ensuring investigations are conducted thoroughly and consistently, conducting regular site visits to assess facility conditions, interviewing youth about their experiences, and recommending policy and practice reforms to state and county leaders.

The Governor appoints the Independent Juvenile Ombudsperson, subject to the advice and consent of the Senate, to serve a four-year term.

The Office of the Deputy Ombudsman is administratively housed within and supported by the Illinois Department of Juvenile Justice. However, the Ombudsperson reports directly to the Office of the Lieutenant Governor and the Office of the Governor.

ESSENTIAL FUNCTIONS:
  • Directs, reviews and monitors implementation of the Department of Juvenile Justice rules and standards.
  • Reviews, modifies, and implements existing program objectives or develops new program objective.
  • Inspects and reviews periodically DJJ facilities and procedures to ensure that the rights of youth are fully
    observed.
  • Advocates for the rights of youth and provides assistance with obtaining services.
  • Promulgates, directs, coordinates, reviews, and responds to hotline and grievance box activities.
  • Serves as a full line supervisor.
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
MINIMUM QUALIFICATIONS:
  • Requires a bachelor's or advanced degree from an accredited college or university.
  • Requires four (4) years of progressively responsible administrative experience advocating for the rights of youth.
PREFERRED QUALIFICATIONS:
  • Prefers specialized knowledge of juvenile delinquency law and procedure at local, state, and federal levels.
  • Prefers significant knowledge of and familiarity with state and federal juvenile correctional laws, statutes, and rules, including the Prison Rape Elimination Act, Americans with Disabilities Act, and Individuals with Disabilities Education Act.
  • Prefers specialized knowledge of Illinois Department of Children and Family Services (DCFS) abuse and neglect referrals and procedures, as well as Illinois State Police referrals and investigations.
CONDITIONS OF EMPLOYMENT:
  • Requires ability to pass the IDOC/IDJJ background check.
  • Requires ability to pass a drug screen. The use of unauthorized drugs by an employee, regardless of the position held is prohibited.
  • This position has been found to meet the requirements in section 4A-101 of the
  • Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

BENEFITS:

The State of Illinois offers an excellent benefits package including:

  • Health, Life, Vision, and Dental Insurance
  • Pension Plan
  • Paid parental leave 
  • Pre-tax benefits programs including but not limited to: Deferred Compensation, Medical, Daycare, etc.
  • Employees earn twelve (12) paid Sick Days annually
  • New Employees earn ten (10) paid Vacation Days their first year of service and can earn up to twenty-five (25) paid Vacation Days annually (based on years of service)
  • Employees earn three (3) paid Personal Days annually (pro-rated based on start date)
  • Thirteen-Fourteen (13-14) paid holidays annually (based on start date)
  • Flexible work schedules in many program areas (remote work may be an option for certain positions)
 

Work Hours: 8:00am to 4:00pm (Mom-Fri)
Headquarter Location: 60 E Van Buren, Chicago, Illinois, 60605
Work County: Statewide Cook
Email: idjj.humanresources@illinois.gov
Posting Group: Social Services; Education

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

What State Of Illinois employees say

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About State of Illinois

Sourced by ZipRecruiter

The State of Illinois is not a traditional company, but rather a governmental entity encompassing diverse agencies and departments that serve the constituents of Illinois. Based in Illinois, United States, this governmental body communicates with its citizens through the official website illinois.gov. The website is a one-stop resource for Illinois residents to access information about the state's services, including education, healthcare, transportation, and public safety, among others.

Company size

11 - 50 Employees

Headquarters location

Springfield, IL, US

Year founded

2009

Social media

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