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Ombudsman Service Jobs (NOW HIRING)

Staffactory

Legal - Ombudsman Specialist

Washington, DC · On-site

$28 - $31/hr

... service levels. This role also manages escalations received from Contact Centers and Leadership ... The Ombudsman Specialist must gather, extract, review, and consolidate information from multiple ...

The Consortium, Inc.

Ombudsman Specialist

Washington, DC · On-site

$30/hr

Ombudsman Specialist Hybrid Schedule (3 days onsite / 2 days remote) The Ombudsman Specialist ... service levels. This role also manages escalations received from Contact Centers and Leadership ...

TWC Business Unit

Ombudsman (Austin)

Austin, TX · On-site

$4.3K/mo

The Ombudsman I performs routine (journey-level) mediation and customer assistance work to help resolve concerns, disputes, and complaints related to TWC programs and services. Work is performed ...

Montana

Ombudsman Program Manager (37649)

Helena, MT · On-site

$55K - $75K/yr

Bachelor's degree in healthcare, human services, or public administration. * 2 years job-related ... Certified local ombudsman, or you must obtain certification within the first six months of ...

Neiu

University Ombuds

Chicago, IL · On-site

Develops, reviews, and updates Ombuds website materials such as service descriptions, FAQs, outreach resources, and annual reports, ensuring content is clear, accessible, and non-identifying.

Harvard University

Ombuds I

Cambridge, MA · Hybrid

The Ombuds Office provides independent dispute resolution services to Harvard faculty, staff, students, trainees and appointees at the affiliated institutions whose concerns are impacting their work ...

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Ombudsman Service information

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$37.5K

$76.2K

$125.5K

How much do ombudsman service jobs pay per year?

As of Jul 7, 2026, the average yearly pay for ombudsman service in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What qualifications does an ombudsman need?

Ombudsman service professionals typically need a bachelor's degree in fields such as law, public administration, or social sciences. Strong communication, conflict resolution skills, and experience in customer service or dispute resolution are also important; some roles may require relevant certifications or training in mediation or ombudsman practices.

What are the key skills and qualifications needed to thrive as an Ombudsman Service professional, and why are they important?

To thrive in the Ombudsman Service, you need strong analytical abilities, knowledge of relevant laws and regulations, and often a background in dispute resolution or a related field. Familiarity with case management systems, complaint tracking software, and sometimes formal mediation or arbitration certifications are valuable. Excellent communication, impartiality, and empathy are crucial soft skills for managing sensitive complaints and building trust. These skills ensure fair, effective resolution of disputes and uphold the integrity and credibility of the Ombudsman Service.

What are some common challenges faced by professionals working in an Ombudsman Service role?

Professionals in an Ombudsman Service often encounter the challenge of balancing impartiality while resolving complex disputes between parties. They must navigate sensitive issues, manage confidential information, and handle emotionally charged situations with empathy and fairness. Additionally, working within regulatory frameworks and maintaining up-to-date knowledge of relevant laws are crucial. Effective communication skills and the ability to build trust with stakeholders are essential for success in this role.

How do you get a job as an ombudsman?

To become an ombudsman, candidates typically need a bachelor's degree in a relevant field such as law, public administration, or social sciences, along with experience in conflict resolution, customer service, or advocacy. Strong communication, problem-solving skills, and knowledge of the organization or sector are essential, and some roles may require certification or specialized training. Job opportunities are often found in government agencies, healthcare organizations, or large corporations, with roles requiring a commitment to impartiality and ethical standards.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and mediating disputes within organizations or communities. It requires strong communication, problem-solving skills, and often involves working with sensitive issues, with job stability depending on the organization and sector. The role can be rewarding for those interested in advocacy and conflict resolution but may involve challenging interactions and emotional resilience.

What is the difference between Ombudsman Service vs Customer Service Representative?

AspectOmbudsman ServiceCustomer Service Representative
CredentialsVaries; often legal or industry-specific trainingTypically high school diploma or equivalent
Work EnvironmentIndependent, dispute resolution settings, often in government or regulatory agenciesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, regulatory bodies, consumer protection organizationsBusinesses across various sectors like retail, telecom, banking
Primary RoleInvestigate complaints, mediate disputes, ensure fair resolutionAssist customers, answer inquiries, provide product or service information

While both roles involve communication and problem-solving, an Ombudsman Service focuses on impartial dispute resolution and often requires specialized training, whereas a Customer Service Representative primarily handles customer inquiries and support within a company.

What is an Ombudsman Service?

An Ombudsman Service is an independent, impartial organization that investigates and resolves complaints between individuals and organizations, such as businesses or public bodies. The service provides a free and confidential way to address grievances without going to court. Ombudsman Services aim to ensure fairness by examining both sides of a complaint and recommending solutions or resolutions where necessary. Their decisions are typically binding on the organization but not on the complainant, meaning individuals can still pursue legal action if unsatisfied with the outcome.

What is the career path for an ombudsman?

A career as an ombudsman typically begins with experience in law, public administration, or customer service. Advancement can involve moving into senior or specialized roles, such as chief ombudsman or policy advisor, often requiring strong communication, conflict resolution skills, and relevant certifications or training. Progression depends on experience, education, and the organization’s structure.
More about Ombudsman Service jobs
What cities are hiring for Ombudsman Service jobs? Cities with the most Ombudsman Service job openings:
What states have the most Ombudsman Service jobs? States with the most job openings for Ombudsman Service jobs include:
What job categories do people searching Ombudsman Service jobs look for? The top searched job categories for Ombudsman Service jobs are:
Ombudsman Service jobs near you
Infographic showing various Ombudsman Service job openings in the United States as of July 2026, with employment types broken down into 50% Locum Tenens, 39% Internship, 3% Full Time, and 8% Summer. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.
Part-Time Community Ombudsman

Part-Time Community Ombudsman

Shawnee Health

Carterville, IL • On-site

$21 - $24/hr

Full-time, Part-time

Re-posted 15 days ago

Job description

Join Southern Illinois' leading healthcare organization, with over 350 team members who believe that in taking care of each other and our patients and clients, we create new opportunities for success and bring big dreams to life.
The Part-Time Community Ombudsman serves as an advocate for residents living in long-term care facilities. This role focuses on promoting and protecting residents' rights, resolving concerns, and improving quality of life through person-centered advocacy, education, and communication.
The Community Ombudsman works directly with residents, families, and facility staff to address complaints, provide education on residents' rights, and support a culture of dignity, respect, and person-directed care.
This position will have flexible hours!
Duties
  • Conduct regular visits to long-term care facilities to meet with residents and observe conditions and quality of care
  • Receive, investigate, and resolve complaints in accordance with Ombudsman Program policies
  • Educate residents, families, staff, and community members on residents' rights and advocacy services
  • Maintain accurate, timely, and detailed case documentation
  • Collaborate with facility staff, family members, and community partners
  • Participate in community outreach and education events
  • Maintain confidentiality and follow all ethical and legal guidelines
  • Ability to work independently and manage time effectively

Education & Experience Requirements
Required
Bachelor's degree in social work, Human Services, Nursing, or a related field preferred (or equivalent experience)
Valid driver's license and reliable transportation
Preferred
Experience working with older adults or individuals in long-term care settings
Strong communication, advocacy, and problem-solving skills
Starting salary - $21.00-$24.00

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