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Ombudsman Service Jobs (NOW HIRING)

MERCER COUNTY AREA AGENCY ON AGING

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LTC Ombudsman/ PA MEDI Coordinator

Mercer, PA · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... services, is looking for a dynamic, reliable, and caring person to provide assistance in meeting ... Ombudsman - This position involves advocating for all consumers of long-term care in the designated ...

The Pennsylvania State University

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to ... The Ombuds Office will develop and implement a structured process for selecting ombuds ...

Harvard University

Ombuds I

Cambridge, MA · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Ombuds Office provides independent dispute resolution services to Harvard faculty, staff, students, trainees and appointees at the affiliated institutions whose concerns are impacting their work ...

Harvard University

Ombuds I

Cambridge, MA · On-site

$59/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Ombuds Office provides independent dispute resolution services to Harvard faculty, staff, students, trainees and appointees at the affiliated institutions whose concerns are impacting their work ...

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Ombudsman Service information

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$37.5K

$76.2K

$125.5K

How much do ombudsman service jobs pay per year?

As of Aug 12, 2026, the average yearly pay for ombudsman service in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

Is it hard to become an ombudsman service?

Becoming an ombudsman typically requires relevant experience in dispute resolution, strong communication skills, and knowledge of the industry or sector served. Some positions may require specific certifications or training, but the difficulty varies depending on the organization and level of responsibility.

Is being an ombudsman service a good job?

An ombudsman service role involves investigating and resolving complaints from the public or employees, requiring strong communication and problem-solving skills. The job can offer stable employment with opportunities for advancement, but workload and stress levels vary depending on the organization. It is generally considered a meaningful career for those interested in dispute resolution and public service.

What are the key skills and qualifications needed to thrive as an ombudsman service professional?

To thrive in the Ombudsman Service, you need strong analytical abilities, knowledge of relevant laws and regulations, and often a background in dispute resolution or a related field. Familiarity with case management systems, complaint tracking software, and sometimes formal mediation or arbitration certifications are valuable. Excellent communication, impartiality, and empathy are crucial soft skills for managing sensitive complaints and building trust. These skills ensure fair, effective resolution of disputes and uphold the integrity and credibility of the Ombudsman Service.

What are some common challenges faced by professionals working in an ombudsman service role?

Professionals in an Ombudsman Service often encounter the challenge of balancing impartiality while resolving complex disputes between parties. They must navigate sensitive issues, manage confidential information, and handle emotionally charged situations with empathy and fairness. Additionally, working within regulatory frameworks and maintaining up-to-date knowledge of relevant laws are crucial. Effective communication skills and the ability to build trust with stakeholders are essential for success in this role.

What qualifications do you need to be an ombudsman service?

To work as an ombudsman, candidates typically need a bachelor's degree in fields such as law, public administration, or a related area. Strong communication, conflict resolution skills, and experience in customer service or dispute resolution are also important; some roles may require relevant certifications or professional experience in the specific industry they serve.

What is the difference between Ombudsman Service vs Customer Service Representative?

AspectOmbudsman ServiceCustomer Service Representative
CredentialsVaries; often legal or industry-specific trainingTypically high school diploma or equivalent
Work EnvironmentIndependent, dispute resolution settings, often in government or regulatory agenciesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, regulatory bodies, consumer protection organizationsBusinesses across various sectors like retail, telecom, banking
Primary RoleInvestigate complaints, mediate disputes, ensure fair resolutionAssist customers, answer inquiries, provide product or service information

While both roles involve communication and problem-solving, an Ombudsman Service focuses on impartial dispute resolution and often requires specialized training, whereas a Customer Service Representative primarily handles customer inquiries and support within a company.

What is an ombudsman service?

An Ombudsman Service is an independent, impartial organization that investigates and resolves complaints between individuals and organizations, such as businesses or public bodies. The service provides a free and confidential way to address grievances without going to court. Ombudsman Services aim to ensure fairness by examining both sides of a complaint and recommending solutions or resolutions where necessary. Their decisions are typically binding on the organization but not on the complainant, meaning individuals can still pursue legal action if unsatisfied with the outcome.

Do ombudsman get paid in the United States?

Ombudsman positions in the United States are typically paid roles, especially when they are full-time or government-employed. Compensation varies depending on the organization, experience, and location, but most ombudsman jobs offer a salary or hourly wage. Some roles may be volunteer or unpaid, particularly in non-profit or community settings.
More about Ombudsman Service jobs
What cities are hiring for Ombudsman Service jobs? Cities with the most Ombudsman Service job openings:
What states have the most Ombudsman Service jobs? States with the most job openings for Ombudsman Service jobs include:
What job categories do people searching Ombudsman Service jobs look for? The top searched job categories for Ombudsman Service jobs are:
Ombudsman Service jobs near you
Infographic showing various Ombudsman Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.

Intake Coordinator (Hybrid)

Disability Policy Consortium

Boston, MA • On-site

$45K - $49K/yr

Full-time

Re-posted 23 days ago

Job description

My Ombudsman exists to help people with and without disabilities get the care they need from their MassHealth health plans. The Intake Coordinator’s role is to respond to inquiries and complaints from MassHealth members with guidance, information, and referrals in English or their primary language. The Intake Coordinator (IC) will work under the direct supervision of My Ombudsman’s Program Director.

The Intake Coordinator (IC) receives and responds to inquiries from the general community via phone and email. They conduct intakes for members of MassHealth health plans when they have a complaint or need help accessing their plan’s benefits and services. The IC documents all correspondence and communications with members in our electronic database. They may also help the Director flag and track potential trends in member needs. 
Our My Ombudsman team has a “no wrong door” approach, meaning that even if the issue is outside the scope of My Ombudsman, they will provide referrals to other organizations that can help. When engaging with anyone who reaches out to My Ombudsman for support, the Intake Coordinator must communicate respectfully, compassionately, and with accessibility in mind. Overall, My Ombudsman strives to provide culturally competent support to people of all races, genders, sexualities, nationalities, and disabilities. 

My Ombudsman is a program of the Disability Policy Consortium, an independent organization run by and for people with disabilities that provides civil rights advocacy, community-based research, and healthcare ombudsman services across Massachusetts. More than 80% of our staff have disabilities, and our credo is “About Us, By Us”—the belief that when decisions are being made about people with disabilities, they should play a leading role in making them. We are committed to social justice and strive to be a place where all our employees can bring their full selves to work. Candidates of color, LGBTQ+ candidates, multilingual candidates, and candidates with disabilities are strongly encouraged to apply. 

This is a full-time position with a salary between $42,000 to 48,000 per year. Candidates can work remotely but must be based in New England.

Areas of Responsibility:
Inquiry/Complaint Documentation and Data Collection:
  • Via phone, email, or in-person, answer inquiries from the public, particularly Spanish, Portuguese, or Mandarin-speaking members of MassHealth health plans.
  • Provide accurate and thorough answers (conducting research as necessary) in response to member requests for information.
  • Provide members with referrals and “warm hand-offs” to external organizations when appropriate.
  • Determine when it is appropriate to open either an inquiry or a complaint and label it with the correct theme or trend.
  • Collect member data and document pertinent information in My Ombudsman’s database in accordance with program policies.
  • Forward relevant case files or information to the assigned Ombudsman and/or Team Director in accordance with program policies.
  • Flag emerging urgent or time-sensitive cases and alert the appropriate parties in accordance with program policies.
My Ombudsman, DPC, and MassHealth Knowledge:
  • Learn the mission, philosophy, background, and operations of My Ombudsman and the Disability Policy Consortium.
  • Build and maintain a strong foundation of MassHealth and health plan knowledge.
  • Stay current with new MassHealth policies and health plan updates.
Member Communication and Support:
  • Interact with all members compassionately and respectfully while remaining professional and impartial.
  • Apply principles of disability rights, independent living, and accessibility when listening to and responding to member concerns.
  • Employ active and mindful listening techniques while maintaining healthy, professional boundaries.
  • Communicate with all members in an approachable, professional, and easy-to-understand manner.
Privacy and Confidentiality:
  • Maintain the privacy, integrity, and storage of personal identifying information in accordance with program policies.
  • Keep paper copies of personally identifying information (PII) or other sensitive information in locked filing cabinets and/or offices identified by DPC.
  • Ensure that third parties are not allowed access to physical or electronic data or records.
  • Comply with all applicable laws, regulations, and contractual provisions and abide by the procedures and requirements to maintain privacy and confidentiality, as outlined by the Executive Office of Health and Human Services.
General:
  • Perform day-to-day program tasks such as documenting, writing, typing, faxing; copying; following established protocols for paper and electronic files and filing system; processing forms and paperwork; and assisting with compiling, completing, and distributing reporting documents.
  • Participate in team meetings and discussions.
  • Prepares and submits all required documents in a timely manner.
  • Ensures the professional quality, technical accuracy, and timely completion and delivery of the responsibilities of the position.

Qualifications:
Skills:
  • Fluency in spoken and written English with additional languages as a strongly preferred and valuable skill.
  • Direct experience providing customer support via phone and ease of working with people of various backgrounds, levels of education and abilities. 
  • Effectively able to convey complex information in a simple, clear, and understandable manner.
  • Demonstrated ability to remain calm and nonjudgmental in a crisis.
  • Excellent problem-solving and conflict-resolution skills.
  • Excellent notetaking, organizational, and multitasking skills.
  • Strong command of the phone, computer, and navigating the internet.
  • Ability to work effectively in a team environment. 
  • Ability to properly maintain proprietary and confidential information.

Experience:
  • At least one year of experience working in the customer service industry, healthcare settings, social services field, or related areas.
  • Strong preference for someone with lived experience or extensive cultural knowledge of a given culture/community, the disability community, or other communities we serve.
  • Prior experience with state or federal health care programs for people with disabilities is preferred.
  • Preferred experience working with MassHealth programs and services.
  • Prior knowledge of ombudsman programs, disability civil rights policy, and the healthcare environment in Massachusetts is a plus, but not required.

Upon hire, the successful candidate must be cleared through the state's Criminal Offender Record Information (CORI) service.

The DPC encourages candidates of all backgrounds to apply. The DPC is committed to a policy of non-discrimination and equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, military service, genetic information, receipt of free medical care, or any other category protected under applicable federal, state, or local law.