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Ombudsman Service Jobs (NOW HIRING)

Staffactory

Legal - Ombudsman Specialist

Washington, DC · On-site

$28 - $31/hr

... service levels. This role also manages escalations received from Contact Centers and Leadership ... The Ombudsman Specialist must gather, extract, review, and consolidate information from multiple ...

Ombudsman Services

Administrative Assistant

Phoenix, AZ

$17.75 - $24/hr

Administrative Assistant Ombudsman Educational Services, a growing, dynamic organization with a social mission to offer hope, is seeking an Administrative Assistant to join our award-winning ...

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Elevance Health

Ombudsman Liaison

Grand Prairie, TX · Hybrid

The Ombudsman Liaison is responsible for coordinating services with local community organizations and working with local advocacy organizations to assure benefit awareness. Responsible for ...

Harvard University

Ombuds I

Cambridge, MA · Hybrid

The Ombuds Office provides independent dispute resolution services to Harvard faculty, staff, students, trainees and appointees at the affiliated institutions whose concerns are impacting their work ...

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Neiu

University Ombuds

Chicago, IL · On-site

Develops, reviews, and updates Ombuds website materials such as service descriptions, FAQs, outreach resources, and annual reports, ensuring content is clear, accessible, and non-identifying.

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How much do ombudsman service jobs pay per year?

As of Jun 14, 2026, the average yearly pay for ombudsman service in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

Is an ombudsman a good job?

An ombudsman role involves investigating and resolving complaints, often requiring strong communication, problem-solving skills, and knowledge of relevant regulations. It can be a rewarding career for those interested in advocacy and conflict resolution, with typical work environments including government agencies, corporations, or healthcare organizations. Job satisfaction depends on individual interests and the ability to handle sensitive issues effectively.

What skills are needed to be an ombudsman?

An ombudsman needs strong communication and interpersonal skills to effectively listen and resolve issues. Critical thinking, impartiality, and knowledge of relevant laws or policies are essential, along with the ability to handle sensitive information discreetly. Often, experience in conflict resolution or mediation enhances effectiveness in this role.

What are the key skills and qualifications needed to thrive as an Ombudsman Service professional, and why are they important?

To thrive in the Ombudsman Service, you need strong analytical abilities, knowledge of relevant laws and regulations, and often a background in dispute resolution or a related field. Familiarity with case management systems, complaint tracking software, and sometimes formal mediation or arbitration certifications are valuable. Excellent communication, impartiality, and empathy are crucial soft skills for managing sensitive complaints and building trust. These skills ensure fair, effective resolution of disputes and uphold the integrity and credibility of the Ombudsman Service.

What are some common challenges faced by professionals working in an Ombudsman Service role?

Professionals in an Ombudsman Service often encounter the challenge of balancing impartiality while resolving complex disputes between parties. They must navigate sensitive issues, manage confidential information, and handle emotionally charged situations with empathy and fairness. Additionally, working within regulatory frameworks and maintaining up-to-date knowledge of relevant laws are crucial. Effective communication skills and the ability to build trust with stakeholders are essential for success in this role.

How do you become a certified ombudsman?

To become a certified ombudsman, individuals typically complete specialized training programs offered by professional organizations, which cover conflict resolution, communication, and ethical standards. Certification requirements vary by organization but often include a combination of education, experience, and passing an exam. Continuing education is usually required to maintain certification.

What is the difference between Ombudsman Service vs Customer Service Representative?

AspectOmbudsman ServiceCustomer Service Representative
CredentialsVaries; often legal or industry-specific trainingTypically high school diploma or equivalent
Work EnvironmentIndependent, dispute resolution settings, often in government or regulatory agenciesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, regulatory bodies, consumer protection organizationsBusinesses across various sectors like retail, telecom, banking
Primary RoleInvestigate complaints, mediate disputes, ensure fair resolutionAssist customers, answer inquiries, provide product or service information

While both roles involve communication and problem-solving, an Ombudsman Service focuses on impartial dispute resolution and often requires specialized training, whereas a Customer Service Representative primarily handles customer inquiries and support within a company.

What is an Ombudsman Service?

An Ombudsman Service is an independent, impartial organization that investigates and resolves complaints between individuals and organizations, such as businesses or public bodies. The service provides a free and confidential way to address grievances without going to court. Ombudsman Services aim to ensure fairness by examining both sides of a complaint and recommending solutions or resolutions where necessary. Their decisions are typically binding on the organization but not on the complainant, meaning individuals can still pursue legal action if unsatisfied with the outcome.

What degree does an ombudsman have?

Ombudsman Service professionals typically hold at least a bachelor's degree in fields such as law, public administration, or social sciences. Relevant experience, strong communication skills, and knowledge of the industry they serve are also important for the role.
More about Ombudsman Service jobs
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Ombudsman Service jobs near you
Part-Time Community Ombudsman

Part-Time Community Ombudsman

Shawnee Health

Carterville, IL • On-site

$21 - $24/hr

Full-time, Part-time

Posted 22 days ago

Job description

Join Southern Illinois' leading healthcare organization, with over 350 team members who believe that in taking care of each other and our patients and clients, we create new opportunities for success and bring big dreams to life.
The Part-Time Community Ombudsman serves as an advocate for residents living in long-term care facilities. This role focuses on promoting and protecting residents' rights, resolving concerns, and improving quality of life through person-centered advocacy, education, and communication.
The Community Ombudsman works directly with residents, families, and facility staff to address complaints, provide education on residents' rights, and support a culture of dignity, respect, and person-directed care.
This position will have flexible hours!
Duties
  • Conduct regular visits to long-term care facilities to meet with residents and observe conditions and quality of care
  • Receive, investigate, and resolve complaints in accordance with Ombudsman Program policies
  • Educate residents, families, staff, and community members on residents' rights and advocacy services
  • Maintain accurate, timely, and detailed case documentation
  • Collaborate with facility staff, family members, and community partners
  • Participate in community outreach and education events
  • Maintain confidentiality and follow all ethical and legal guidelines
  • Ability to work independently and manage time effectively

Education & Experience Requirements
Required
Bachelor's degree in social work, Human Services, Nursing, or a related field preferred (or equivalent experience)
Valid driver's license and reliable transportation
Preferred
Experience working with older adults or individuals in long-term care settings
Strong communication, advocacy, and problem-solving skills
Starting salary - $21.00-$24.00

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