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Service Director Jobs (NOW HIRING)

Birdsong

Service Director

San Francisco, CA

Now we're looking for a Service Director who's ready to lead the floor with intention - someone who loves the details, sets the tone, and helps a dedicated team deliver a dining experience that feels ...

Baker Auto Group

Service Director

Grand Rapids, MI

We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of ...

The Harbor House Inn

Service Director

Elk, CA

$70K - $90K/yr

We seek a visionary Service Director to lead our front-of-house team, uphold our service standards, and ensure every guest experience is memorable, seamless, and reflective of our values. ⸻ ...

Baker Auto Group

Service Director

Grand Rapids, MI

We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of ...

Baker Auto Group

Service Director

Grand Rapids, MI · On-site

We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of ...

Griffith Ford Seguin

Service Director

Seguin, TX · On-site

$12K - $20K/mo

We have clean up to date shop Griffith Ford Seguin is seeking a dedicated and experienced Service Director to lead our service department in Seguin, TX. The ideal candidate will oversee daily ...

Mills Auto Group

Service Director

Pineville, NC

$80K - $100K/yr

Mills Auto Group is seeking a dedicated and experienced Service Director to lead our service department in North Carolina. In this key leadership role, you will be responsible for overseeing daily ...

Fremont Ford

Service Director

San Diego, CA · On-site

$5.0K - $10K/mo

Responsible for Service Department gross profit generation and departmental expense management. * Responsible for managing all open repair orders prioritizing aging repair orders on a daily basis ...

Pearl of Montclare

Food Service Director

Chicago, IL · On-site

Food Service Director Essential Activities and Tasks Operations Management • The Food Service Director (FSD) plans, develops, and directs the Culinary and Nutritional Services Department and its ...

Pearl of Montclare

Food Service Director

Chicago, IL

Food Service Director Essential Activities and Tasks Operations Management • The Food Service Director (FSD) plans, develops, and directs the Culinary and Nutritional Services Department and its ...

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Service Director information

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$30.5K

$102.7K

$174.5K

How much do service director jobs pay per year?

As of Jul 16, 2026, the average yearly pay for service director in the United States is $102,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What cities are hiring for Service Director jobs? Cities with the most Service Director job openings:
What are the most commonly searched types of Service jobs? The most popular types of Service jobs are:
Who are the top companies hiring for Service Director jobs? The top employers for Service Director jobs are:
What states have the most Service Director jobs? States with the most job openings for Service Director jobs include:
What job categories do people searching Service Director jobs look for? The top searched job categories for Service Director jobs are:
Service Director jobs near you
Infographic showing various Service Director job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $102,673 per year, or $49.4 per hour.
Service Director

Service Director

Birdsong

San Francisco, CA

Full-time

Medical, PTO

Re-posted 27 days ago

Job description

Birdsong is a two Michelin–starred restaurant in San Francisco, where Chef Chris Bleidorn’s cooking explores heritage cuisine with heart, craft, and a deep sense of place.

Now we’re looking for a Service Director who’s ready to lead the floor with intention - someone who loves the details, sets the tone, and helps a dedicated team deliver a dining experience that feels both precise and deeply human.

The role
As Service Director, you’ll take ownership of front-of-house operations and the entire guest experience - from the first welcome to the final goodbye. This isn’t a “keep the ship afloat” job. It’s a leadership role with real influence: you’ll help shape how service feels at Birdsong, develop the team, and build systems that make excellence repeatable—night after night. Expect high standards, a small team, close collaboration with the kitchen, and the chance to make meaningful improvements that guests actually feel.

You’ll be responsible for:

  • Leading, scheduling, and developing the dining room team

  • Managing service flow and standards of quality, consistency, and efficiency

  • Overseeing the guest experience in every detail (pace, hospitality, recovery, follow-through)

  • Onboarding and training new team members

  • Maintenance and daily operational organization

  • Dining team operational accountability

  • Keeping communication seamless between the kitchen and dining room

You might be a fit if you:

  • Care deeply (almost obsessively) about delivering an exceptional guest experience

  • Love food, beverage, and hospitality for the right reasons

  • Lead with calm confidence, humility, and a team-first mindset

  • Solve problems quickly and gracefully, especially under pressure

  • Communicate clearly, kindly, and directly

  • Enjoy mentoring and building strong service professionals

  • Have strong wine knowledge and enjoy guiding guests

  • Bring 2–3+ years of experience (fine dining preferred)

What we value
Warmth without theatrics. Precision without stiffness. Genuine connection and kindness. 
Team members that support one another, take feedback well, and take pride in getting better service after service. 

Interview process

Our process includes an in-person meeting, followed by an observational stage.

Compensation & benefits

Birdsong offers competitive compensation, comprehensive health benefits, and paid time off.

If you’re interested, please apply with a resume and cover letter.

 
More detail about Birdsong, please visit https://culinaryagents.com/entities/119520-Birdsong

Apply