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Service Director Jobs (NOW HIRING)

Feldman Automotive

Service Director

Woodhaven, MI · On-site

Service Director Job Summary: We are seeking a dynamic and experienced Service Director to lead our service department and ensure the highest level of customer satisfaction. The ideal candidate will ...

Werner Hyundai

Service Director

Tallahassee, FL

Service Director Job Type: Full-Time Experience: Required Earnings: $12,000-$20,000 Work Schedule: Monday-Friday with weekends as needed. You will report to the General manager of your respective ...

Baker Auto Group

Service Director

Grand Rapids, MI

We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of ...

Private Listing

Service Director

New York, NY · On-site

The Role Modern Italian restaurant in downtown NYC hotel is looking for a Service Director; a key leadership position responsible for ensuring exceptional guest experiences, overseeing front-of-house ...

Pearl of Montclare

Food Service Director

Chicago, IL · On-site

Pearl of Montclare Food Service Director The Food Service Director plans, organizes, develops, and directs the overall operation of the Culinary and Nutritional Department in accordance with company ...

Gossett Motors

Automotive Service Director

Memphis, TN · On-site

Service Director For Multi-Line Dealership A large Dealer Group in the Memphis market is seeking a talented Service Professional with the ambition and aptitude to become part of our group. We are ...

Gossett Motors

Automotive Service Director

Memphis, TN · On-site

Service Director For Multi-Line Dealership A large Dealer Group in the Memphis market is seeking a talented Service Professional with the ambition and aptitude to become part of our group. We are ...

Crenn Dining Group

Service Director

San Francisco, CA · On-site

$80K - $95K/yr

The flexibility to provide a high level of service to all guests. * The ability to direct staff ... through modeling performance on the floor. * An extensive knowledge of wine and how to pair ...

Nexus of Palos Hills

Food Service Director

Chicago, IL · On-site

Food Service Director Benefits Health Dental Vision **COMPETITIVE SALARY*** The Food Service Director plans, organizes, develops, and directs the overall operation of the Culinary and Nutritional ...

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Service Director information

See salary details

$30.5K

$102.7K

$174.5K

How much do service director jobs pay per year?

As of Aug 27, 2026, the average yearly pay for service director in the United States is $102,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
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Cities with the most Service Director job openings:

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The most popular types of Service jobs are:

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The top searched job categories for Service Director jobs are:

Service Director jobs near you
Infographic showing various Service Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $102,673 per year, or $49.4 per hour.

Service Director

Feldman Automotive

Woodhaven, MI • On-site

Full-time

Posted 8 days ago

Feldman Automotive Group rating

4.1

Company rating: 4.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

153rd of 155 rated car dealerships

Job description

Description:

Job Title: Service Director

Job Summary:

We are seeking a dynamic and experienced Service Director to lead our service department and ensure the highest level of customer satisfaction. The ideal candidate will be responsible for overseeing service operations, managing staff, and implementing strategies to enhance service delivery.

Key Responsibilities:

- Develop and implement service strategies to improve customer satisfaction and operational efficiency.

- Lead, mentor, and manage the service team to achieve departmental goals and objectives.

- Monitor service performance metrics and implement improvements as needed.

- Collaborate with other departments to ensure seamless service delivery and customer experience.

- Manage budgets, forecasts, and resource allocation for the service department.

- Address customer inquiries and resolve issues in a timely and professional manner.

- Stay updated on industry trends and best practices to enhance service offerings.

Skills and Qualifications:

- Bachelor’s degree in Business Administration, Management, or a related field.

- Proven experience in a service management role, preferably in a leadership capacity.

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- Ability to analyze data and make informed decisions.

- Proficient in service management software and tools.

- Strong problem-solving skills and a customer-focused mindset.

We are an equal opportunity employer and welcome applications from all qualified individuals.

Requirements:

- 5+ years of experience in service management

- Excellent communication and interpersonal skills

- Strong leadership and management skills

- Ability to work in a fast-paced environment

- Strong attention to detail and problem-solving skills

- Proficient in Microsoft Office and other relevant software applications

If you are a highly motivated individual with a passion for customer service and a proven track record of success in service management, we encourage you to apply for this exciting opportunity.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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