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Service Director Jobs (NOW HIRING)

Lil Vic

Service Director

New Milford, CT

Service Director Lil Vic is looking for a Service Director to help lead the opening of our new wood-fired French bistro, set in a beautifully restored 126-year-old Victorian farmhouse. This is an ...

BELTWAY POOLS

Service Director

Lorton, VA · On-site

$85K - $121K/yr

Company car Service Director - Beltway PoolsBeltway Pools is seeking a proven leader in the pool industry to oversee our service division. Whether you're an experienced Service Director looking for a ...

J.C. Newman Cigar Co.

Service Director

Tampa, FL · On-site

$65K - $75K/yr

Service Director For more than 131 years and four generations, J.C. Newman Cigar Co. has handcrafted premium cigars in Tampa's historic Ybor City. In late 2026, we will open three new hospitality ...

Bradford Marine and ATV

Be Seen First

Service Director

North Little Rock, AR · On-site

$100K - $150K/yr

Bradford Marine & ATV is looking to add a Service Director to our team! As a key member of the leadership team, reporting directly to the President, this position plays a critical role in the company ...

Urgent

Werner Hyundai

Service Director

Tallahassee, FL · On-site

Service Director Job Type: Full-Time Experience: Required Earnings: $12,000-$20,000 Work Schedule: Monday-Friday with weekends as needed. You will report to the General manager of your respective ...

Mills Auto Group

Service Director

Pineville, NC · On-site

$80K - $100K/yr

Mills Auto Group is seeking a dedicated and experienced Service Director to lead our service department in North Carolina. In this key leadership role, you will be responsible for overseeing daily ...

City Winery Boston

Service Director

Boston, MA

$90K - $95K/yr

Position Summary The Service Director is the operational leader responsible for executing across all front-of-house operations. Reporting directly to the General Manager, this role ensures ...

City Winery

Service Director

Boston, MA · On-site

$90K - $95K/yr

Position Summary The Service Director is the operational leader responsible for executing across all front-of-house operations. Reporting directly to the General Manager, this role ensures ...

Kirby Corporation

Service Director

Dallas, TX · On-site

Overview The Service Director oversees the delivery, quality, and performance of service operations within the organization. This role is responsible for leading service teams, improving customer ...

Mills Auto Group

Service Director

Pineville, NC · On-site

$80K - $100K/yr

Mills Auto Group is seeking a dedicated and experienced Service Director to lead our service department in North Carolina. In this key leadership role, you will be responsible for overseeing daily ...

Nexus of Westmont

Food Service Director

Westmont, IL · On-site

Food Service Director Benefits Health Dental Vision **COMPETITIVE SALARY*** The Food Service Director plans, organizes, develops, and directs the overall operation of the Culinary and Nutritional ...

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Service Director information

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$30.5K

$102.7K

$174.5K

How much do service director jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service director in the United States is $102,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What cities are hiring for Service Director jobs? Cities with the most Service Director job openings:
What are the most commonly searched types of Service jobs? The most popular types of Service jobs are:
Who are the top companies hiring for Service Director jobs? The top employers for Service Director jobs are:
What states have the most Service Director jobs? States with the most job openings for Service Director jobs include:
What job categories do people searching Service Director jobs look for? The top searched job categories for Service Director jobs are:
Service Director jobs near you
Infographic showing various Service Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $102,673 per year, or $49.4 per hour.

Service Director

Lil Vic

New Milford, CT

Full-time

Posted 9 days ago

Job description

Service Director

Lil Vic is looking for a Service Director to help lead the opening of our new wood-fired French bistro, set in a beautifully restored 126-year-old Victorian farmhouse. This is an opportunity for someone who wants to build something special from the ground up.

The Service Director will work hand in hand with the Chef/Owner to develop and maintain exceptional service standards, build systems that set our team up for success, and recruit, train, and inspire an outstanding front-of-house team.

This is more than a management position—it's a leadership role for someone who is passionate about hospitality and believes that memorable dining experiences begin with genuine, thoughtful service.

The right person for the Service Director position will display the following traits:
  • A genuine passion for hospitality and creating memorable guest experiences
  • A passion for teaching, mentoring, and developing people
  • A deep appreciation for wine, food, and beverage culture
  • Curiosity and enthusiasm for discovering new products and ideas
  • A commitment to excellence by helping others exceed expectations
  • Strong leadership with the ability to inspire, motivate, and build a positive team culture
  • A collaborative mindset and willingness to work alongside every member of the team
The skills needed to excel in this role:
  • Proven leadership experience in fine dining or elevated full-service restaurants
  • Exceptional guest relations and problem-solving skills
  • Strong knowledge of wine and beverage service
  • Experience developing service standards and training programs
  • Working knowledge of POS and reservation systems
  • Proficiency with Microsoft Excel and Word
  • Excellent organizational and time-management skills
  • The ability to manage multiple priorities while maintaining attention to detail

This role is for someone who wants to be part of what is happening. It's not about sitting in the office or simply managing schedules. It's about leading from the floor, collaborating with the team, building relationships with guests, and creating a culture that people are excited to be part of.

We're looking for someone with fine dining experience who wants to bring elevated hospitality to a relaxed, welcoming, and fun environment. Someone who believes great service isn't scripted—it's authentic, intentional, and delivered by a team that feels empowered to be their best every day.

If you're excited about building a restaurant culture from the ground up and creating an unforgettable guest experience, we'd love to meet you.

More detail about Lil Vic, please visit https://culinaryagents.com/entities/1093019-Lil-Vic