ZipRecruiter

Log In

1

Service Director Jobs in California (NOW HIRING)

The Harbor House Inn

Service Director

Elk, CA

$70K - $90K/yr

We seek a visionary Service Director to lead our front-of-house team, uphold our service standards, and ensure every guest experience is memorable, seamless, and reflective of our values. ⸻ ...

Downtown Auto Center

Service Director

Oakland, CA · On-site

$108K - $300K/yr

Company paid life insurance Qualifications and Requirements * 5 to 7+ years of progressive automotive fixed-operations experience. * 3+ years in a leadership role (such as Service Manager or Director)

Downtown Auto Center

Service Director

Oakland, CA · On-site

$108K - $300K/yr

Company paid life insurance Qualifications and Requirements * 5 to 7+ years of progressive automotive fixed-operations experience. * 3+ years in a leadership role (such as Service Manager or Director)

Downtown Auto Center

Service Director

Oakland, CA · On-site

$108K - $300K/yr

Company paid life insurance Qualifications and Requirements * 5 to 7+ years of progressive automotive fixed-operations experience. * 3+ years in a leadership role (such as Service Manager or Director)

Fremont Ford

Service Director

San Diego, CA · On-site

$5.0K - $10K/mo

Responsible for Service Department gross profit generation and departmental expense management. * Responsible for managing all open repair orders prioritizing aging repair orders on a daily basis ...

Elior North America

Food Service Director

Sonora, CA · On-site

$71K/yr

Food Service Director Job Reference Number: 38688 Employment Type: Full-Time , Onsite Segment: Corrections Brand: Summit Location: Sonora , California (US-CA) The Role at a glance: We are looking to ...

next page

Showing results 1-20

All JobsService JobsService Director JobsService Director Jobs in California

Service Director information

See California salary details

$30.1K

$101.3K

$172.2K

How much do service director jobs pay per year?

As of Jul 28, 2026, the average yearly pay for service director in California is $101,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $118,400.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in California? The most popular types of Service jobs in California are:
What are popular job titles related to Service Director jobs in California? For Service Director jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in California look for? The top searched job categories for Service Director jobs in California are:
What cities in California are hiring for Service Director jobs? Cities in California with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in California as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $101,329 per year, or $48.7 per hour.
Service Director

Service Director

The Harbor House Inn

Elk, CA

$70K - $90K/yr

Full-time

Posted 20 days ago

Job description


Location: Elk, CA
Reports To: General Manager / Owner
Type: Full-Time
Salary: Competitive + Benefits + Performance Bonus
About Us:
At The Harbor House Inn, we are committed to delivering an unparalleled singular dining experience. As a 2 Michelin-starred establishment, our standard is excellence — in every plate served and every interaction made. We seek a visionary Service Director to lead our front-of-house team, uphold our service standards, and ensure every guest experience is memorable, seamless, and reflective of our values.
⸻
Position Summary:
The Service Director plays a critical leadership role in the success of our restaurant’s front-of-house operations. Responsible for managing and inspiring a world-class service team, this individual will uphold Michelin-level standards, curate elevated guest experiences, and work in close collaboration with the culinary team to ensure consistency and excellence across all service touchpoints.
⸻
Key Responsibilities:
• Guest Experience
• Oversee and elevate all aspects of front-of-house service to meet and exceed Michelin standards.
• Act as a visible presence in the dining room, ensuring guest satisfaction and building genuine guest relationships.
• Handle VIP and high-profile guest interactions with discretion and exceptional care.
• Team Leadership & Development
• Lead, mentor, and train a high-performing service team including captains, servers, sommeliers, and hosts.
• Develop ongoing training programs focused on service refinement, product knowledge, and hospitality culture.
• Foster a culture of accountability, professionalism, and continuous improvement.
• Operational Excellence
• Collaborate with the General Manager and Head Chef to ensure smooth service operations.
• Manage staffing schedules, oversee pre-shift briefings, and coordinate service logistics.
• Monitor and uphold health, safety, and sanitation standards.
• Service Innovation & Standards
• Continuously refine service protocols and implement innovations to enhance the guest journey.
• Ensure all service points reflect the brand’s identity, attention to detail, and storytelling.
⸻
Required Qualifications:
• Minimum 5 years of experience in fine dining, with at least 2 years in a leadership role at a Michelin-starred or equivalent level.
• Proven leadership and team-building skills in a high-pressure, luxury hospitality environment.
• Deep knowledge of food, wine, spirits, and service etiquette at the highest standards.
• Exceptional communication, emotional intelligence, and guest-relations skills.
• Strong organizational and problem-solving abilities.
• Fluent in English (additional languages are a plus).
⸻
What We Offer:
• Opportunity to work in one of the region’s most respected fine dining destinations.
• Dynamic, supportive, and passionate team culture.
• Competitive salary with performance-based bonuses.
More detail about The Harbor House Inn, please visit https://culinaryagents.com/entities/414125-The-Harbor-House-Inn