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Service Director Jobs in California (NOW HIRING)

Hillside Memorial Park and Mortuary

Be Seen First

Service Director

Los Angeles, CA · On-site

$22 - $26/hr

The Service Director works closely with Funeral Directors and other mortuary staff and assists with funeral and memorial services from set-up to completion. This includes scheduling and setting up ...

The Harbor House Inn

Service Director

Elk, CA

We seek a visionary Service Director to lead our front-of-house team, uphold our service standards, and ensure every guest experience is memorable, seamless, and reflective of our values. ⸻ ...

The Harbor House Inn

Service Director

Elk, CA

$70K - $95K/yr

We seek a visionary Service Director to lead our front-of-house team, uphold our service standards, and ensure every guest experience is memorable, seamless, and reflective of our values. ⸻ ...

Fremont Ford

Service Director

San Diego, CA · On-site

$5.0K - $10K/mo

Responsible for Service Department gross profit generation and departmental expense management. * Responsible for managing all open repair orders prioritizing aging repair orders on a daily basis ...

Elior North America

Food Service Director

North Hills, CA · On-site

$90K - $95K/yr

Food Service Director Job Reference Number: 40884 Employment Type: Full-Time , Onsite Segment: Community Meals Brand: Trio-Community-Meals Location: North Hills , California (US-CA) The Role at a ...

Elior North America

Food Service Director

North Hills, CA · On-site

$90K - $95K/yr

Food Service Director Job Reference Number: 40884 Employment Type: Full-Time , Onsite Segment: Community Meals Brand: Trio-Community-Meals Location: North Hills , California (US-CA) The Role at a ...

Summit

Food Service Director

Santa Rosa, CA · On-site

$90K - $91K/yr

Food Service Director Job Reference Number: 40275 Employment Type: Full-Time , Onsite Segment: Corrections Brand: Summit Location: Santa Rosa , California (US-CA) The Role at a glance: We are looking ...

Lancer Hospitality

Food Service Director

Los Angeles, CA · On-site

$90 - $95/hr

As a food service director, you will have the opportunity to lead a talented team of food service workers and manage all aspects of a food service department to ensure that customers and clients ...

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Service Director information

See California salary details

$30.1K

$101.3K

$172.2K

How much do service director jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service director in California is $101,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $118,400.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in California?

The most popular types of Service jobs in California are:

What are popular job titles related to Service Director jobs in California?

For Service Director jobs in California, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in California look for?

The top searched job categories for Service Director jobs in California are:

What cities in California are hiring for Service Director jobs?

Cities in California with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $101,329 per year, or $48.7 per hour.

Service Director

Hillside Memorial Park and Mortuary

Los Angeles, CA • On-site

$22 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

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Job description

Job Description

Hillside Memorial Park and Mortuary is currently seeking a Service Director to join their team in Los Angeles, California. The Service Director works closely with Funeral Directors and other mortuary staff and assists with funeral and memorial services from set-up to completion. This includes scheduling and setting up flowers, chapels, programs, music selections, caskets and waiting on family members, all to make services meaningful while providing a positive customer service experience. The Service Director must be comfortable with public speaking while maintaining a strong and professional presentation. A high level of customer service interaction is necessary with families, guests and rabbis. Additional responsibilities include but are not limited to keeping the mortuary stocked with materials as well as light housekeeping which includes, vacuuming, emptying trash cans, dusting and other tasks required to maintain a neat and orderly facility.

·        Excellent verbal and written communication skills

·        Strong ability to exercise sound judgment

·        Strong ability to evaluate and appropriately address privacy and confidentiality

·        Demonstrated ability to plan, organize, and prioritize multiple tasks

·        Demonstrated ability to act with a high degree of initiative

·        Ability to work independently as well as part of a team

·        Strong problem-solving skills

·        Strong accuracy and attention to detail skills

·        Professional attitude, demeanor and presentation

·        Proficiency in Windows, including Word and Excel

·        Funeral Director’s license preferred but not required.

Above all, we are looking for someone who is able to address the needs of the families we serve in a compassionate and empathetic manner; while remaining consistent to our high standards and core values.

This position must be able to work Sunday through Friday from 8:00-4:30. This position is off on Saturdays and one other day during the week. Rotating Fridays and Saturdays off once per month.

·        Must pass physical and drug test post offer

·        Must be able to lift 20 pounds

·        Must have a valid driver’s license

·        Must pass background check

·        Position requires regular attendance and cannot be performed from home

Hillside Memorial Park and Mortuary is an Equal Opportunity Employer.

Hillside Memorial Park and Mortuary has been serving the Jewish community for more than 75 years providing a means to honor and remember loved ones in beauty, tranquility and the comfort of Jewish traditions. The right candidate will follow and remain consistent with our culture, traditions and core values while addressing the needs of the families we serve with compassion and empathy.

Job Type: Full-time

Company Description

Hillside Memorial Park and Mortuary has been serving the Jewish community for more than 75 years providing a means to honor and remember loved ones in beauty, tranquility and the comfort of Jewish traditions.