1

Senior Service Jobs in California (NOW HIRING)

The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal ...

Senior Service Engineer

Costa Mesa, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal ...

Senior Service Engineer

Santa Ana, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal ...

Senior Service Engineer

Tustin, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal ...

Senior Service Engineer

Irvine, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal ...

Senior Service Engineer

Costa Mesa, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal ...

Senior Service Engineer

Tustin, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal ...

Senior Service Engineer

Irvine, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal ...

Senior Service Engineer

Santa Ana, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal ...

The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal ...

Senior Service Engineer

Costa Mesa, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal ...

The Senior Service Tech performs a variety of installations, repair and preventive maintenance duties on buildings, equipment and grounds. Responsible for critical utility systems or the central ...

next page

Showing results 1-20

Senior Service information

What are some common challenges faced by senior service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What are the key skills and qualifications needed to thrive as a senior service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What is a senior service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in California? The most popular types of Service jobs in California are:
What cities in California are hiring for Senior Service jobs? Cities in California with the most Senior Service job openings:
Infographic showing various Senior Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

$63K - $85K/yr

Full-time

Posted 5 days ago


Orange County Fire Authority rating

9.8

Company rating: 9.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

1st of 7 rated fire service


Job description

DESCRIPTION This Senior Service Center Technician recruitment is an Orange County Fire Authority (OCFA) internal recruitment. Only applications from current, qualified OCFA personnel will be accepted. Your application MUST include all current, relevant OCFA work experience to be considered for this position.

Failure to include your OCFA work experience along with any other related qualifying experience in the work history section of your application will result in disqualification from the selection process. The OCFA is currently recruiting to fill multiple vacancies in the Service Center Division for the position of Senior Service Center Technician. This recruitment will be used to fill the current vacancies and establish an eligibility list for future vacancies.

CLASS SUMMARY: Under general supervision, performs a wide variety of semi-skilled and skilled activities, including mechanical repair and fabrication for specialized fire equipment; performs a variety of specialized warehousing activities; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS: The Senior Service Center Technician is the third level in a five level Service Center Technician series. This is the advanced-level classification in the Service Center Technician series responsible for performing the most complex work assigned to the series.

Incumbents regularly work on tasks which are varied and complex, requiring considerable discretion and independent judgment. Positions in the classification rely on experience and judgment to perform assigned duties/ensure efficient and effective servicing function of the assigned program area. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines and methods to deliver services and complete assignments.

Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements. This class is distinguished from the Service Center Lead in that the latter is responsible for performing advanced level work associated with this class series as well as providing training and lead direction over the work of the Service Center staff. Receives general supervision from the Service Center Supervisor.

Exercises technical and functional direction over and provides training to less experienced staff. ESSENTIAL FUNCTIONS To view the full list of essential functions, please use the following link to access the class specification: Senior Service Center Technician MINIMUM QUALIFICATIONS Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: EDUCATION (position requirements at entry): Equivalent to completion of the twelfth (12th) grade.

EXPERIENCE (position requirements at entry): Three (3) years of experience performing the full range of duties similar to that of a Service Center Technician II with the OCFA or other fire agency. LICENSES AND CERTIFICATIONS: Possession of, or ability to obtain, a valid Class C California driver's license. Possession of, or ability to obtain, a valid California driver's Class B license.

Possession of, or ability to obtain, a valid Forklift Operator Certification at time of appointment or within three (3) months of appointment. Possession of, or ability to obtain, a valid SCBA Air Supplied Technician certification or equivalent certification(s) at time of appointment or within twelve (12) months of appointment. This classification is subject to enrollment in the California DMV Pull Notice Program, which periodically provides Risk Management with the incumbent's Driver License record and status.

Additionally, the incumbent with a Class B license is subject to the provisions of the Department of Transportation (DOT) regulations, which includes DOT pre-employment drug testing and random drug and alcohol testing while employed in this classification. To view the full list of knowledge and skills required, please use the following link to access the class specification: Senior Service Center Technician SUPPLEMENTAL INFORMATION To view the full physical requirements and working conditions description, please use the following link to access the class specification: Senior Service Center Technician TENTATIVE SCHEDULE OF EVENTS: Recruitment Closes: Monday, August 3, 2026 Oral Interview: Week of August 17, 2026 Selection Interview: TBD HOW TO APPLY: To apply, go to www.ocfa.org. Interested OCFA personnel are to submit the following: Online application - Application must show current OCFA experience in the work experience section of their application Only online applications will be accepted

Resumes will not be accepted in lieu of required online application. Responses of "see resume" or "see attached" may result in disqualification. SELECTION PROCEDURES: TESTING: Testing for this position may include, but is not limited to the following: written exam, practical exam, panel interview, physical ability test, assessment center, oral presentation, project assignment, etc.

If a revision is made to a testing component during a recruitment process, the assigned recruiter will notify by email all affected applicants. ELIGIBLE LIST: The eligibility list will remain in effect for a period of one (1) year from the date of establishment. The Human Resources Director may abolish or extend a promotional eligibility list at any time.

AMERICANS WITH DISABILITIES ACT (ADA) ACCOMMODATION: In accordance with the Americans with Disabilities Act, persons with disabilities requiring reasonable accommodations for the purposes of employment testing should contact Duke Steppe, Human Resources Manager at (714) 573-6807 or dukesteppe@ocfa.org at least 72 hours prior to any portion of the examination process. RECRUITMENT/SELECTION PROCESS AND REQUIREMENTS: All recruitment/selection process and requirements will be held in accordance with the OCFA's Selection Rules, which are available for inspection in the Human Resources office. WITHDRAWING FROM RECRUITMENT PROCESS: If an applicant chooses to withdraw from this recruitment process, he/she is required to submit an email notification to Duke Steppe, Human Resources Manager at dukesteppe@ocfa.org requesting a withdrawal from the process

The email to the recruiter must include the applicant's current phone number. QUESTIONS: All questions regarding this recruitment should be directed to Duke Steppe, Human Resources Manager at (714) 573-6807 or dukesteppe@ocfa.org. NOTE: The provisions of this publication do not constitute an express or implied contract

Any provision in this publication may be modified or revoked without notice.


What Orange County Fire Authority employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom