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Senior Service Jobs in Riverside, CA (NOW HIRING)

ChargeTronix

Senior Service Engineer

Tustin, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal ...

New

ChargeTronix

Senior Service Engineer

Irvine, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal ...

New

ChargeTronix

Senior Service Engineer

Tustin, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal ...

ChargeTronix

Senior Service Engineer

Irvine, CA · On-site

$80K - $100K/yr

The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal ...

Rivian

Sr. Service Lab Technician II

Irvine, CA · On-site

$33.31 - $44.13/hr

Role Summary The Service Lab technician will be responsible for overdelivering on all service procedure validations, time studies and tool and equipment validations. We look for world-class ...

Rivian

Sr. Service Lab Technician II

Irvine, CA · On-site

$33.31 - $44.13/hr

Role Summary The Service Lab technician will be responsible for overdelivering on all service procedure validations, time studies and tool and equipment validations. We look for world-class ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and ...

RenewableWorks

Service Lead

Colton, CA · On-site

$60K - $75K/yr

Provide coverage for Senior Service Specialists during shifts, lunches, or absences. * Document all relevant notes in Ultrastaff for drivers, job orders, and clients. * Maintain accurate driver ...

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Showing results 1-20

All JobsService JobsSenior Service JobsSenior Service Jobs in Riverside, CA

Senior Service information

See Riverside, CA salary details

$26.1K

$83.8K

$170.6K

How much do senior service jobs pay per year?

As of Jul 8, 2026, the average yearly pay for senior service in Riverside, CA is $83,761.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $107,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Senior Service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What are the key skills and qualifications needed to thrive as a Senior Service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What is a Senior Service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Riverside, CA? The most popular types of Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Senior Service jobs? Cities near Riverside, CA with the most Senior Service job openings:
Senior Service jobs near you
Infographic showing various Senior Service job openings in Riverside, CA as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $83,761 per year, or $40.3 per hour.
Senior Service Engineer

Senior Service Engineer

ChargeTronix

Tustin, CA • On-site

$80K - $100K/yr

Full-time

Medical, Dental, PTO

Posted 7 days ago

New

Job description

Benefits:
  • Company parties
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development

WHO WE ARE:
ChargeTronix operates with an ethos of ease: ease of serviceability, maintainability, and repairability. Made with the best materials and crafted with user interface in mind, our chargers are designed to fit the customer without any hassle. When you need a charge you need ChargeTronix. We are looking for people with strong work ethics and a commitment to excellence to join our team and contribute to the success of the company.
JOB SUMMARY:
The Senior Service Engineer serves as the technical authority for field service operations and advanced troubleshooting of charging systems. This role provides engineering-level support to internal Field Service Technicians and cross-functional teams to diagnose complex hardware, software, electrical, and networking issues that cannot be resolved through standard service procedures.
The Senior Service Engineer is responsible for developing service processes, improving equipment reliability, performing root cause analysis, validating corrective actions, and driving continuous improvements across the service organization.
JOB RESPONSIBILITIES:
Serve as the highest level of technical escalation for Field Service Engineers and internal technical support teams.
Diagnose complex electrical, mechanical, networking, firmware, and software issues affecting DC fast charging systems.
Lead root cause investigations for recurring field failures and coordinate corrective actions with Engineering teams.
Analyze field data, service reports, diagnostic logs, and performance trends to identify reliability improvements.
Develop, validate, and continuously improve troubleshooting procedures, service documentation, technical bulletins, and repair standards.
Support new product introductions by reviewing serviceability, maintenance requirements, and field readiness.
Evaluate returned components and failed equipment to determine failure mechanisms and recommend corrective actions.
Develop preventive maintenance strategies and service best practices to improve charger uptime and reduce service costs.
Mentor and train Field Service Engineers and Technical Support personnel on advanced troubleshooting techniques and diagnostic methodologies.
Support development and validation of firmware upgrades, software releases, and hardware revisions from a service perspective.
Recommend tools, equipment, spare parts inventories, and diagnostic methods to improve field service effectiveness.
Create and maintain engineering documentation including wiring diagrams, service manuals, repair procedures, and technical training materials.
Travel domestically as required to support complex field issues, engineering evaluations, and technician training.
Perform other duties as assigned.
JOB QUALIFICATIONS:
Bachelor's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or a related field preferred.
Solid understanding of OCCP as it relates to EV chargers
5+ years of experience in field service engineering, EV chargers, power electronics, industrial equipment, or a related industry.
Strong knowledge of AC/DC power systems, electrical troubleshooting, networking, and diagnostic tools.
Experience with Linux, firmware updates, and industrial communication protocols is preferred.
Proven ability to perform root cause analysis and drive technical problem resolution.
Ability to manage multiple priorities while working independently and collaboratively.

ChargeTronix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.