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Service Director Jobs in Riverside, CA (NOW HIRING)

Qcells

Director of Loss Mitigation

Irvine, CA · On-site

$150K - $180K/yr

Qcells Service Solutions('QSS') is a residential solar asset operation and maintenance service ... The Director of Loss Mitigation is responsible for leading and executing strategies that protect ...

Qcells

Director of Loss Mitigation

Irvine, CA · On-site +1

$150K - $180K/yr

Qcells Service Solutions('QSS') is a residential solar asset operation and maintenance service ... The Director of Loss Mitigation is responsible for leading and executing strategies that protect ...

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All JobsService Director JobsService Director Jobs in Riverside, CA

Service Director information

See Riverside, CA salary details

$31.8K

$107.1K

$182.1K

How much do service director jobs pay per year?

As of Jun 12, 2026, the average yearly pay for service director in Riverside, CA is $107,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,900.00 and $125,200.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What jobs make around $100,000 a year?

For a Service Director, annual salaries around $100,000 are common in industries such as healthcare, manufacturing, and large service organizations. These roles often require strong leadership, management skills, and experience, and may include additional compensation like bonuses or benefits. Other related positions include operations managers and senior service managers in similar sectors.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

What is the role of a service director?

A service director oversees the delivery of services within an organization, managing teams, ensuring customer satisfaction, and maintaining operational efficiency. They develop strategies, set performance standards, and coordinate resources to meet company goals, often requiring leadership skills and industry knowledge.

What jobs pay 10,000 a month without a degree?

A Service Director typically earns well above $10,000 a month, especially in large organizations or industries like hospitality, healthcare, or corporate services, often requiring extensive experience and leadership skills. Other high-paying roles without a degree include sales managers, real estate brokers, and certain entrepreneurial positions, which rely on skills, networking, and performance rather than formal education.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What jobs pay $2000 a day?

High-level executive roles such as Service Directors, CEOs, and specialized consultants can earn $2,000 or more per day, especially with extensive experience, industry expertise, and often in industries like consulting, finance, or technology. These positions typically require advanced skills, leadership abilities, and sometimes certifications or a proven track record of success.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Riverside, CA? The most popular types of Service jobs in Riverside, CA are:
What are popular job titles related to Service Director jobs in Riverside, CA? For Service Director jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Riverside, CA look for? The top searched job categories for Service Director jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Service Director jobs? Cities near Riverside, CA with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Riverside, CA as of June 2026, with employment types broken down into 2% Locum Tenens, 4% As Needed, 63% Full Time, 10% Part Time, 2% Temporary, and 19% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,116 per year, or $51.5 per hour.

Director of Loss Mitigation

Qcells

Irvine, CA • On-site

$150K - $180K/yr

Full-time

Posted yesterday

Qcells rating

6.1

Company rating: 6.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Description
POSITION DESCRIPTION:
Qcells Service Solutions('QSS') is a residential solar asset operation and maintenance service company powered by Qcells. QSS set up a design standard and installation guide for EnFin TPO and provide a specialized Quality assurance review service. QSS monitors all assets proactively to resolve any issue, so that maximizes homeowner experience and capital investor's value.
The Director of Loss Mitigation is responsible for leading and executing strategies that protect and preserve the value, performance, and revenue of residential solar assets. This role oversees teams responsible for system remediation and repairs, natural disaster response, and completion of solar installations when original installers are unable to fulfill contractual obligations. The Director will develop scalable processes, manage third-party vendors, and coordinate cross-functionally to minimize asset downtime, financial loss, and customer disruption. The position will be based in Irvine, CA, Houston, TX or San Francisco, CA, or remote.
RESPONSIBILITIES
Leadership & Team Management
  • Lead, develop, and manage a multidisciplinary loss mitigation team responsible for remediation, repair, disaster response, and installer replacement work.
  • Establish performance goals, KPIs, and accountability structures to ensure timely, cost-effective resolution of asset issues.
  • Recruit, train, and retain high-performing team members while fostering a culture of safety, urgency, and operational excellence.

System Remediation & Repairs
  • Oversee diagnosis, prioritization, and resolution of underperforming or non-operational solar systems.
  • Ensure corrective actions meet contractual, technical, and regulatory requirements.
  • Develop standardized workflows for triage, repair authorization, and completion verification.

Natural Disaster Response
  • Lead planning and execution of disaster response efforts related to hurricanes, wildfires, hail, flooding, and other events impacting solar assets.
  • Coordinate rapid assessments, emergency repairs, and system restoration to minimize production loss and customer impact.
  • Partner with insurance, legal, and finance teams to support claims and recovery efforts.

Installer Failure & Project Completion
  • Manage the transition and completion of solar installations when original installers default, go out of business, or fail to perform.
  • Identify and manage replacement installers and EPC partners to bring projects to completion.
  • Ensure installations meet design specifications, quality standards, and interconnection requirements.

Vendor & Partner Management
  • Establish and manage relationships with remediation contractors, EPCs, electricians, and service providers.
  • Negotiate contracts, pricing, SLAs, and performance standards.
  • Monitor vendor performance and enforce quality and safety expectations.

Financial & Risk Management
  • Own budgets related to loss mitigation activities, including remediation, disaster response, and completion costs.
  • Identify trends and root causes of asset loss or underperformance and recommend mitigation strategies.
  • Partner with finance and analytics teams to quantify avoided losses and ROI on mitigation efforts.

Cross-Functional Collaboration
  • Work closely with Legal, Compliance, Finance, Customer Operations, Engineering, and Insurance teams to ensure coordinated execution.
  • Provide executive-level reporting on risk exposure, asset health, and mitigation outcomes.
  • Support due diligence and asset acquisition efforts by advising on remediation risk and cost assumptions.
REQUIRED QUALIFICATIONS
  • Bachelor's degree in Engineering, Construction Management, Business, or a related field; advanced degree preferred.
  • 8-12 years of experience in solar operations, asset management, construction, loss mitigation, or a related field.
  • 5+ years of people management experience, including leading managers or large operational teams.
  • Deep understanding of residential solar systems, installation practices, and O&M best practices.
  • Experience managing crisis response, large-scale remediation efforts, or installer transitions.
  • Strong financial acumen with experience managing budgets and evaluating cost-benefit tradeoffs.
  • Excellent communication and stakeholder management skills.
PREFERRED QUALIFICATIONS
  • Experience in residential solar asset ownership, servicing, or financing platforms.
  • Familiarity with insurance claims, warranty recovery, and regulatory compliance.
  • Experience scaling operational teams and processes in a high-growth environment.

Hanwha Q CELLS America Inc. ("HQCA") is a Qcells company, one of the world's largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Mobility
Standing
20% of time
Sitting
70% of time
Walking
10% of time
Strength
Pulling
up to 10 Pounds
Pushing
up to 10 Pounds
Carrying
up to 10 Pounds
Lifting
up to 10 Pounds
Dexterity (F = Frequently, O = Occasionally, N = Never)
Typing
F
Handling
F
Reaching
F
Agility (F = Frequently, O = Occasionally, N = Never)
Turning
F
Twisting
F
Bending
O
Crouching
O
Balancing
N
Climbing
N
Crawling
N
Kneeling
N
The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications.
*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.
You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.

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