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Service Director Jobs in Riverside, CA (NOW HIRING)

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Service Director information

See Riverside, CA salary details

$31.8K

$107.1K

$182.1K

How much do service director jobs pay per year?

As of Jul 8, 2026, the average yearly pay for service director in Riverside, CA is $107,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,900.00 and $125,200.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Riverside, CA? The most popular types of Service jobs in Riverside, CA are:
What are popular job titles related to Service Director jobs in Riverside, CA? For Service Director jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Riverside, CA look for? The top searched job categories for Service Director jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Service Director jobs? Cities near Riverside, CA with the most Service Director job openings:
Service Director jobs near you

Social Services Assistant

Sunmar Management Services

Riverside, CA • On-site

Full-time

Re-posted 16 days ago

Job description

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
We're a skilled nursing facility looking for dynamic associates to join our team and provide our guests with a care experience that will change their lives! If you are a customer service oriented individual with a Social Services Assistant background, we want to meet you!
• Assist the Social Service Director/Consultant in the planning, developing, organizing, implementing, evaluating, and directing of the social service programs of this facility.
• Meet with administration, medical and nursing staff, and other related departments in planning social services, as directed
• Participate in community planning related to the interests of the facility and the services and needs of the resident and family
• Participate in discharge planning, development and implementation of social care plans and resident assessments
• Interview residents/families as necessary and in a private setting.
• Refer resident/families to appropriate social service agencies when the facility does not provide the services or needs of the resident.
• Work with emotional problems including assisting resident/family with anxieties and stress caused by illness and admission to the facility, difficulties in coping with residual physical disabilities, fears related to helplessness and death, and the need for institutional and specialized care
• Assist in providing solutions for social and practical environmental problems including seeking financial assistance, discharge planning (including collaboration with community agencies), and referrals to other community agencies when specialized assistance is required.
Position Requirements
Requirements:
• Must possess a high school diploma or equivalent.
• 6 months experience in a Social Services Assistant position in a skilled nursing facility preferred.
Full-Time/Part-Time
Full-Time
Shift
Various Shifts
Pay Range
DBA
Position
Social Services Assistant
Exempt/Non-Exempt
Non-Exempt
Open Date
9/25/2025
Location
Extended Care Hospital of Riverside
This position is currently accepting applications.

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