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Service Director Jobs in Texas (NOW HIRING)

Thermo King

Service Director

Dallas, TX

The Service Director oversees the delivery, quality, and performance of service operations within the organization. This role is responsible for leading service teams, improving customer satisfaction ...

Thermo King

Service Director

Dallas, TX · On-site

Overview The Service Director oversees the delivery, quality, and performance of service operations within the organization. This role is responsible for leading service teams, improving customer ...

Thermo King

Service Director

Dallas, TX · On-site

Overview The Service Director oversees the delivery, quality, and performance of service operations within the organization. This role is responsible for leading service teams, improving customer ...

Kirby Corporation

Service Director

Dallas, TX · On-site

Overview The Service Director oversees the delivery, quality, and performance of service operations within the organization. This role is responsible for leading service teams, improving customer ...

Aramark

Food Service Director

Dallas, TX · On-site

The Food Service Director oversees and manages 26 staff members. Job Responsibilities Leadership Lead, mentor, engage and develop teams to maximize their contributions, including recruiting ...

Aramark

Food Service Director

Dallas, TX · On-site

The Food Service Director is responsible for overseeing all aspects of dining services, from team leadership and operational excellence to enhancing the overall customer and patient experience. This ...

Aramark

Food Service Director

Dallas, TX · On-site

The Food Service Director oversees and manages 26 staff members. Job Responsibilities Leadership • Lead, mentor, engage and develop teams to maximize their contributions, including recruiting ...

Aramark

Food Service Director

Dallas, TX · On-site

The Food Service Director oversees and manages 26 staff members. Job Responsibilities Leadership • Lead, mentor, engage and develop teams to maximize their contributions, including recruiting ...

Culinary Services Group

FOOD SERVICE DIRECTOR

Tioga, TX · On-site

$65K - $70K/yr

Culinary Services Group is hiring immediately for a FOOD SERVICE DIRECTOR position. * Location : TIOGA, TX * Schedule : M-F, ALT Weekends / Holidays * Requirement : Culinary Managment * Pay Range ...

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Service Director information

See Texas salary details

$28.4K

$95.7K

$162.6K

How much do service director jobs pay per year?

As of Jul 28, 2026, the average yearly pay for service director in Texas is $95,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,100.00 and $111,800.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Texas? The most popular types of Service jobs in Texas are:
What are popular job titles related to Service Director jobs in Texas? For Service Director jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Texas look for? The top searched job categories for Service Director jobs in Texas are:
What cities in Texas are hiring for Service Director jobs? Cities in Texas with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $95,656 per year, or $46 per hour.
Service Director

Service Director

Bruce Thornton Air Conditioning, Inc

Lubbock, TX

$85K - $110K/yr

Full-time

Posted 20 days ago

Job description

Join a dynamic and growing Service Operations team in Lubbock, TX as a Service Director. This leadership role is responsible for ensuring the financial performance, operational stability, and service quality of the department. The Service Director will oversee a team of Dispatchers and Service Supervisors, driving measurable improvements in technician productivity, scheduling efficiency, billing accuracy, and customer satisfaction. This is an opportunity to make a significant impact on departmental profitability, operational scalability, and customer retention by enforcing standardized processes and fostering a culture of accountability. If you are passionate about operational excellence and leading high-performing teams, this role offers a rewarding career path within a supportive and results-driven organization.

Responsibilities
  • Lead and manage the Service Operations department, including direct supervision of Dispatchers and Service Supervisors
  • Monitor and control departmental financial performance, including gross profit margin, labor efficiency, and operational costs
  • Oversee technician scheduling, dispatch workflow, and workforce deployment to align with operational demand and revenue objectives
  • Enforce service quality standards, reduce repeat service events, and ensure consistent completion of service calls
  • Resolve customer escalations and maintain high levels of customer satisfaction through structured escalation management
  • Ensure accurate and timely completion of service documentation, billing, and invoicing processes
  • Implement and maintain departmental accountability systems, including performance reviews and operational policy compliance
  • Coordinate cross-functional operations with dispatch, accounting, warehouse, and executive leadership
  • Identify and escalate operational, staffing, or financial risks as needed
  • Support leadership development and continuous improvement initiatives within the department
Qualifications
  • Proven experience in service operations management or a related leadership role
  • Strong understanding of financial controls, operational performance metrics, and process improvement
  • Demonstrated ability to lead, coach, and develop teams in a fast-paced environment
  • Excellent organizational, communication, and problem-solving skills
  • Experience with dispatch software, ERP/accounting systems, service management platforms, and reporting dashboards
  • Ability to enforce accountability, manage escalations, and drive operational consistency
  • Commitment to maintaining high standards of service quality and customer satisfaction