ZipRecruiter

Log In

1

Service Director Jobs (NOW HIRING)

Asbury Automotive

Service Director

Sun City West, AZ · On-site

Service Director Mesa, AZ, USA 460 E Auto Center Dr, Mesa, AZ 85204, USA Requisition ID Req #11252 About Asbury Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a ...

Asbury Automotive

Service Director

Paradise Valley, AZ · On-site

Service Director Mesa, AZ, USA 460 E Auto Center Dr, Mesa, AZ 85204, USA Requisition ID Req #11252 About Asbury Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a ...

Group 1 Automotive, Inc.

Service Director

Hanover, MA · On-site

$130K - $180K/yr

We are looking to add a qualified AUTOMOTIVE SERVICE DIRECTOR to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States ...

Asbury Automotive

Service Director

Carefree, AZ · On-site

Service Director Mesa, AZ, USA 460 E Auto Center Dr, Mesa, AZ 85204, USA Requisition ID Req #11252 About Asbury Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a ...

New

Autumn Lake Healthcare

Social Service Director

NJ · On-site

$100K/yr

) Join our wonderful team as a Social Service Director today! We arean exceptional team-oriented company hiring for Social service Director ! We provide our staff with the resources, tools, and ...

Asbury Automotive Group

Service Director

Mesa, AZ · On-site

As an Automotive Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong ...

Hyundai Motor America

Service Director

Columbia, MO · On-site

$125K - $150K/yr

The Service Manager is responsible for ensuring that our customers are provided with the best service experience possible. The Successful Joe Machens Hyundai Service Manager: Ensuring customer ...

Pearl of Montclare

Food Service Director

Chicago, IL

Food Service Director Essential Activities and Tasks Operations Management • The Food Service Director (FSD) plans, develops, and directs the Culinary and Nutritional Services Department and its ...

Epic Healthcare

Food Service Director

Matawan, NJ · On-site

Food Service Director We are a dedicated nursing home committed to providing exceptional care to our residents. Our team of professionals works collaboratively to create a nurturing and supportive ...

Gossett Motors

Automotive Service Director

Memphis, TN · On-site

Service Director For Multi-Line Dealership A large Dealer Group in the Memphis market is seeking a talented Service Professional with the ambition and aptitude to become part of our group. We are ...

nmlp

Customer Service Director

Russellville, AR

Customer Service Director Taber Extrusions is a diverse manufacturer of extruded aluminum products with a successful history of over 50 years. Currently, Taber is seeking a Customer Service Director ...

Selrico Services Inc.

Food Service Director

Olmito, TX · On-site

Selrico Services Inc. is seeking a dedicated and experienced Food Service Director to lead our food service operations in a Correctional Facility. The ideal candidate will be responsible for managing ...

next page

Showing results 1-20

People also search for

All JobsService Director Jobs

Service Director information

See salary details

$30.5K

$102.7K

$174.5K

How much do service director jobs pay per year?

As of Jun 5, 2026, the average yearly pay for service director in the United States is $102,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What cities are hiring for Service Director jobs? Cities with the most Service Director job openings:
What are the most commonly searched types of Service jobs? The most popular types of Service jobs are:
Who are the top companies hiring for Service Director jobs? The top employers for Service Director jobs are:
What states have the most Service Director jobs? States with the most job openings for Service Director jobs include:
What job categories do people searching Service Director jobs look for? The top searched job categories for Service Director jobs are:
Service Director jobs near you
Service Director

Service Director

Asbury Automotive

Sun City West, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Asbury Automotive rating

6.0

Company rating: 6.0 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

104th of 140 rated car dealerships

Job description

Service Director Mesa, AZ, USA 460 E Auto Center Dr, Mesa, AZ 85204, USA Requisition ID Req #11252

About Asbury

Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. The primary responsibility of the Service Manager is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.
  • Manage employee schedules and pay plans
  • Forecast goals and objectives for the department and strive to meet them
  • Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Attend manager meetings and conduct service department meetings
  • Prepare and administer an annual operating budget for the service department
  • Maintain Asburys specified service customer pay gross profit growth
  • Maintain technician proficiency as specified by Asbury standards
  • Partner with technical schools to recruit technicians
  • Partner with OEM and other third party vendors
  • Handle and resolve customer complaints
  • Motivate, train, develop and reward employees
  • Communicate with customers about maintenance and service work needed effectively
  • Continue to maintain Asbury's value, quality, and integrity
  • Provide and maintain a safe work place and environment for employees and customers
  • Other duties to be determined by management
  • Strong customer service skills are a must
  • Must be able to manage a team, motivate and develop
  • Experience with CDK or other automotive software required
  • Strong technical aptitude is required
  • Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
  • Must have 3+ years as an automotive Service Writer/Service Assistant Manager
  • Previous automotive Service Management experience is required
  • Must be able to manage in a fast paced work environment
  • Must be able to pass pre-employment screens (background & drug test)
    • Company Benefits: Pay and Recognition:
  • Semi Monthly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)
    • Insurance / Retirement:
  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance
    • Learning, Tuition Assistance and Career Development:
  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System
    • Professional growth and development opportunities. Additional advantages:
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities
    • INDMANAGER PM22 Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

    Job Details

    Job FamilyService Pay TypeSalary

    PIe3c6eceaf33a-26289-25166641

    What Asbury Automotive employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Asbury Automotive logo

    About Asbury Automotive

    Sourced by ZipRecruiter

    Asbury Automotive Group, based in Duluth, GA, US, is an eminent player in the automotive industry. Founded in 1995, it has evolved into one of the largest automotive retail and service companies in the US as featured on their website, asburyauto.com. Specializing in automotive dealership and related services, the company’s product line ranges across an extensive array of new and used vehicles, offering vehicle financing and insurance, as well as parts and service. Their mission is centered on enhancing the car ownership experience through a strategic blend of best-in-class results, operational excellence, and superior customer satisfaction.

    Industry

    Automobile dealers

    Company size

    10,000+ Employees

    Headquarters location

    Duluth, GA, US

    Year founded

    1995

    Social media

    FacebookTwitter

    View All Asbury Automotive Jobs

    Apply