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Service Director Jobs (NOW HIRING)

Malloy Ford Alexandria

Ford Service Director

Alexandria, VA · On-site

$140K - $180K/yr

Malloy Ford of Alexandria is looking for an experienced Ford Service Director! About us: Malloy Auto Group is a family-owned and operated dealership group that has proudly served Virginia and the tri ...

Nexus of Alton

Food Service Director

Alton, IL

Food Service Director Nexus of Alton Alton, IL We are seeking a visionary Food Service Director to lead our foodservice operations at Nexus of Alton, a premier organization dedicated to serving our ...

Selrico Services Inc.

Food Service Director

Olmito, TX · On-site

Selrico Services Inc. is seeking a dedicated and experienced Food Service Director to lead our food service operations in a Correctional Facility. The ideal candidate will be responsible for managing ...

The Alden Network

Social Service Director

Mchenry, IL · On-site

$65K/yr

The Social Service Director must be able to present themselves well in group settings and individual 1:1 sessions. An excellent command of the English language for both verbal and written skills is ...

Majestic Care

Social Service Director

Fort Wayne, IN · On-site

) Social Service Director Majestic Care of Jefferson Pointe is looking for a Social Service Director to join our team's mission and believe in our core values! Our mission: Through the hearts of our ...

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Service Director information

See salary details

$30.5K

$102.7K

$174.5K

How much do service director jobs pay per year?

As of Jun 26, 2026, the average yearly pay for service director in the United States is $102,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What jobs make around $100,000 a year?

For a Service Director, annual salaries around $100,000 are common in industries such as healthcare, manufacturing, and large service organizations. These roles often require strong leadership, management skills, and experience, and may include additional compensation like bonuses or benefits. Other related positions include operations managers and senior service managers in similar sectors.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

What is the role of a service director?

A service director oversees the delivery of services within an organization, managing teams, ensuring customer satisfaction, and maintaining operational efficiency. They develop strategies, set performance standards, and coordinate resources to meet company goals, often requiring leadership skills and industry knowledge.

What jobs pay 10,000 a month without a degree?

A Service Director typically earns well above $10,000 a month, especially in large organizations or industries like hospitality, healthcare, or corporate services, often requiring extensive experience and leadership skills. Other high-paying roles without a degree include sales managers, real estate brokers, and certain entrepreneurial positions, which rely on skills, networking, and performance rather than formal education.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What jobs pay $2000 a day?

High-level executive roles such as Service Directors, CEOs, and specialized consultants can earn $2,000 or more per day, especially with extensive experience, industry expertise, and often in industries like consulting, finance, or technology. These positions typically require advanced skills, leadership abilities, and sometimes certifications or a proven track record of success.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What cities are hiring for Service Director jobs? Cities with the most Service Director job openings:
What are the most commonly searched types of Service jobs? The most popular types of Service jobs are:
Who are the top companies hiring for Service Director jobs? The top employers for Service Director jobs are:
What states have the most Service Director jobs? States with the most job openings for Service Director jobs include:
What job categories do people searching Service Director jobs look for? The top searched job categories for Service Director jobs are:
Service Director jobs near you
Infographic showing various Service Director job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $102,673 per year, or $49.4 per hour.

Ford Service Director

Malloy Ford Alexandria

Alexandria, VA • On-site

$140K - $180K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Malloy Ford of Alexandria is looking for an experienced Ford Service Director!

About us: Malloy Auto Group is a family-owned and operated dealership group that has proudly served Virginia and the tri-state area for over 30 years. We invest in our people the same way we invest in our customers — with a long-term commitment to your success, offering ongoing training, advancement opportunities, and the support of a well-established, growing dealership network. Every team member is expected to uphold and embody the following Core Values: Customer-Centricity, Integrity/Honesty, Proactiveness/Drive, and Teamwork. Apply now to find out how you can grow your automotive career with Malloy!

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Director Compensation and Benefits:

  • Competitive Pay: $140,000-$180,000
  • Flexible Working Hours
  • Health Insurance, Dental and Vision insurance
  • PTO & Sick Leave
  • 401(K)

Service Director Responsibilities:

  • Assist customers in servicing, repairing and explaining each service needed
  • Understanding customers' requirements and concerns; matching requirements and concerns to various service options
  • Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle
  • Staying updated on new products, features, accessories and attending product training as required
  • Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction
  • Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
  • Create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Service Director Requirements:

  • A minimum of 3 years of experience as an Automotive Service Manager or Director
  • Reynolda Ignite experience required for this position
  • Ford experience required
  • Strong focus on providing excellent customer service
  • Previous experience at a Ford dealership is a plus
  • Ability to identify the problem quickly
  • Knowledge of automobiles
  • Proven record of achieving exceptional customer satisfaction
  • Very energetic personality 
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Computer skills and willingness to learn new programs
  • Ability to learn new technology and repair and service procedures and specifications
  • Ability to lift 50 pounds and work on your feet for extended periods of time
  • Ability to work in a fast-paced environment
  • Basic computer skills
  • Positive, friendly attitude 
  • High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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