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Vice President Service Jobs (NOW HIRING)

Datavant

Vice President, Service Delivery

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Vice President, Service Delivery is a ...

Kellermeyer

VP, Service Solutions and Delivery

Oceanside, CA · Remote

$154K - $197K/yr

VP, Service Solutions and Delivery Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space ...

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KBS

VP, Service Solutions and Delivery

Oceanside, CA · On-site

$143K - $183K/yr

VP, Service Solutions and Delivery About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet ...

Datavant

Vice President, Service Delivery

Boston, MA

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Vice President, Service Delivery is a ...

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All JobsVice President Service Jobs

Vice President Service information

See salary details

$43.5K

$157.5K

$277.5K

How much do vice president service jobs pay per year?

As of Jun 20, 2026, the average yearly pay for vice president service in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What is the difference between Vice President Service vs Customer Service Director?

AspectVice President ServiceCustomer Service Director
CredentialsTypically requires a bachelor’s degree, often an MBA, with extensive leadership experienceUsually requires a bachelor’s degree, with significant experience in customer service management
Work EnvironmentStrategic leadership in corporate offices, overseeing multiple departments or regionsOperational management within customer service departments, focusing on daily service delivery
Employer & Industry UsageCommon in large corporations across industries like tech, retail, and manufacturingFound in companies of various sizes, especially in retail, telecom, and service sectors

The Vice President Service focuses on strategic oversight and long-term planning for customer service across the organization, while the Customer Service Director manages daily operations and team performance. Both roles require strong leadership, but the VP role is more executive and strategic, whereas the Director role is more operational and tactical.

What are the key skills and qualifications needed to thrive as a Vice President of Service, and why are they important?

To thrive as a Vice President of Service, you need extensive experience in customer service management, strong leadership abilities, and a background in business administration or a related field. Familiarity with CRM platforms, service management systems, and relevant certifications such as ITIL or Six Sigma are highly valuable. Outstanding communication, strategic thinking, and problem-solving skills distinguish top performers in this role. These skills and qualifications are essential to drive service excellence, lead high-performing teams, and align service operations with overall business objectives.

What does a Vice President of Service do?

A Vice President of Service oversees the service operations within an organization, ensuring customer satisfaction and efficient service delivery. They develop and implement service strategies, manage service teams, and collaborate with other executive leaders to align service goals with company objectives. Their responsibilities often include performance analysis, budget management, and fostering a customer-centric culture. The role requires strong leadership, communication, and problem-solving skills to drive continuous improvement in service quality.

How does a Vice President of Service typically collaborate with other departments to improve customer satisfaction?

A Vice President of Service regularly works cross-functionally with departments such as Sales, Product Development, and Operations to ensure a seamless customer experience. This collaboration might involve strategizing with product teams to address recurring service issues or working with sales to align customer expectations with deliverables. Effective communication and leadership are essential, as the VP of Service often leads initiatives to streamline processes, implement feedback loops, and drive improvements based on customer insights. These efforts help foster a culture focused on continuous improvement and high customer satisfaction.
What cities are hiring for Vice President Service jobs? Cities with the most Vice President Service job openings:
What are the most commonly searched types of Service jobs? The most popular types of Service jobs are:
What states have the most Vice President Service jobs? States with the most job openings for Vice President Service jobs include:
What job categories do people searching Vice President Service jobs look for? The top searched job categories for Vice President Service jobs are:
Vice President Service jobs near you
Infographic showing various Vice President Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.
Vice President, Service Delivery

Vice President, Service Delivery

Cushman & Wakefield

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Cushman & Wakefield rating

7.6

Company rating: 7.6 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

71st of 154 rated real estate companies

Job description

Job Title

Vice President, Service Delivery

Job Description Summary

The Vice President, Service Delivery is responsible for driving operational excellence, business performance, and strategic execution across the Strategic Consulting platform. This role serves as a key business partner to senior leadership, ensuring alignment of strategic priorities, operational execution, financial performance, and organizational effectiveness across the practice.
The Vice President will oversee day-to-day business operations, including financial management, resource planning, reporting, team engagement, and cross-functional coordination. The role partners closely with Finance, Human Resources, Transformation, Marketing, Technology/Data Services (TDS), and Global Consulting leadership to support scalable growth, operational consistency, and execution of business priorities.
This position is a critical leadership role focused on enabling the success of the business through operational leadership, performance management, and continuous improvement. The role is not directly responsible for brokerage or client-facing responsibilities.

Job Description

Business Performance & Financial Management
  • Partner with leadership to support revenue management, expense management, forecasting, and overall business performance.
  • Monitor and evaluate business metrics, KPIs, and reporting to drive operational transparency and informed decision-making.
  • Support financial planning processes, including budgeting, resource allocation, and business performance analysis.
  • Provide leadership and constructive guidance to ensure accountability against operational and strategic objectives.
  • Collaborate with Finance and leadership teams on pricing considerations, profitability initiatives, and resource optimization strategies.
Strategic Execution & Operational Leadership
  • Translate strategic priorities into actionable operating plans and ensure successful execution across the business.
  • Lead day-to-day operational management of the Strategic Consulting organization.
  • Establish and maintain governance, reporting cadence, and communication processes to ensure alignment and execution discipline.
  • Drive operational efficiencies, scalable processes, and continuous improvement initiatives.
  • Partner with Transformation and business leadership teams to implement new ways of working and organizational enhancements.
Team Leadership & Organizational Effectiveness
  • Support resource planning and workforce alignment to meet business priorities and delivery objectives.
  • Lead and manage a team, providing direction, coaching, and oversight to ensure highquality client delivery.
  • Facilitate leadership meetings, operational reviews, and team communications.
  • Foster a collaborative, high-performing, and accountable team culture.
  • Support coaching, talent development, learning initiatives, and succession planning efforts across the organization.
  • Promote strong communication, alignment, and employee engagement across teams.
Cross-Functional Partnership
  • Serve as a key liaison across Human Resources, Finance, Marketing, TDS, Transformation, and Global Consulting teams.
  • Build strong cross-functional relationships to support operational alignment and business execution.
  • Ensure coordination and consistency across strategic initiatives, reporting processes, and organizational priorities.
Qualifications
  • Bachelor's degree required; advanced degree preferred.
  • 10+ years of experience in business management, strategic operations, consulting operations, or related leadership roles.
  • Strong financial acumen and experience supporting P&L management, budgeting, and business performance reporting.
  • Demonstrated ability to lead operational execution within complex, matrixed organizations.
  • Proven experience managing cross-functional initiatives and driving organizational alignment.
  • Strong leadership presence with the ability to influence and challenge constructively at senior levels.
  • Excellent communication, organizational, and stakeholder management skills.
  • Experience within professional services, consulting, commercial real estate, or related industries preferred.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 212,500.00 - $250,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or emailAccommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"

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