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Vice President Service Jobs (NOW HIRING)

Eldorado CA

Vice President, Service

Riverside, CA · On-site

$167K - $265K/yr

Vice President, Service Location: Riverside, CA (Travel Required) Salary Range: $167,000-265,000 Position Summary The Vice President of Service is a founding-level leadership position responsible for ...

LPL Financial

VP, Service Center

Tempe, AZ

$132K - $170K/yr

The VP, Core Service will lead a high-performing organization supporting Financial Advisors and their office staff through critical service needs in Tempe, Arizona. This role reports to the Senior ...

LPL Financial

VP, Service Center

Tempe, AZ · On-site

$132K - $170K/yr

The VP, Core Service will lead a high-performing organization supporting Financial Advisors and their office staff through critical service needs in Tempe, Arizona. This role reports to the Senior ...

KBS

VP, Service Solutions and Delivery

Oceanside, CA · On-site

$143K - $183K/yr

VP, Service Solutions and Delivery About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet ...

LPL Financial Holdings, Inc.

VP, Service Center

Tempe, AZ · On-site

$135K - $173K/yr

The VP, Core Service will lead a high-performing organization supporting Financial Advisors and their office staff through critical service needs in Tempe, Arizona. This role reports to the Senior ...

HeadFirst BV

SVP Service Procurement Advisory

Atlanta, GA · On-site +1

$200K - $250K/yr

Reporting to the Chief Growth Officer, the SVP, Services Procurement Advisory is responsible for establishing and scaling a high-impact advisory practice focused on services procurement, supply chain ...

Zentro Internet, LLC

$156K/yr

Job Title: VP of Service Delivery Location: Various / Hybrid Reports to: COO About Us Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units ...

BNY

Vice President, Service Designer

Manhattan, NY · On-site

$93K/yr

VP, Service Designer: At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

Adventhealth

Florida Postal Code: 32714 The Vice President (VP), Service Line Executive, Colorectal Surgery provides statewide physician leadership as part of the Florida Specialty Network (FSN). This role ...

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Vice President Service information

See salary details

$43.5K

$157.5K

$277.5K

How much do vice president service jobs pay per year?

As of Sep 10, 2026, the average yearly pay for vice president service in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What does a vice president of service do?

A Vice President of Service oversees the service operations within an organization, ensuring customer satisfaction and efficient service delivery. They develop and implement service strategies, manage service teams, and collaborate with other executive leaders to align service goals with company objectives. Their responsibilities often include performance analysis, budget management, and fostering a customer-centric culture. The role requires strong leadership, communication, and problem-solving skills to drive continuous improvement in service quality.

What are the key skills and qualifications needed to thrive as a vice president of service?

To thrive as a Vice President of Service, you need extensive experience in customer service management, strong leadership abilities, and a background in business administration or a related field. Familiarity with CRM platforms, service management systems, and relevant certifications such as ITIL or Six Sigma are highly valuable. Outstanding communication, strategic thinking, and problem-solving skills distinguish top performers in this role. These skills and qualifications are essential to drive service excellence, lead high-performing teams, and align service operations with overall business objectives.

How does a vice president of service typically collaborate with other departments to improve customer satisfaction?

A Vice President of Service regularly works cross-functionally with departments such as Sales, Product Development, and Operations to ensure a seamless customer experience. This collaboration might involve strategizing with product teams to address recurring service issues or working with sales to align customer expectations with deliverables. Effective communication and leadership are essential, as the VP of Service often leads initiatives to streamline processes, implement feedback loops, and drive improvements based on customer insights. These efforts help foster a culture focused on continuous improvement and high customer satisfaction.

What is the difference between Vice President Service vs Customer Service Director?

AspectVice President ServiceCustomer Service Director
CredentialsTypically requires a bachelor’s degree, often an MBA, with extensive leadership experienceUsually requires a bachelor’s degree, with significant experience in customer service management
Work EnvironmentStrategic leadership in corporate offices, overseeing multiple departments or regionsOperational management within customer service departments, focusing on daily service delivery
Employer & Industry UsageCommon in large corporations across industries like tech, retail, and manufacturingFound in companies of various sizes, especially in retail, telecom, and service sectors

The Vice President Service focuses on strategic oversight and long-term planning for customer service across the organization, while the Customer Service Director manages daily operations and team performance. Both roles require strong leadership, but the VP role is more executive and strategic, whereas the Director role is more operational and tactical.

What cities are hiring for Vice President Service jobs?

Cities with the most Vice President Service job openings:

What are the most commonly searched types of Service jobs?

The most popular types of Service jobs are:

What states have the most Vice President Service jobs?

States with the most job openings for Vice President Service jobs include:

What are popular job titles related to Vice President Service jobs?

For Vice President Service jobs, the most frequently searched job titles are:

Vice President Service jobs near you
Infographic showing various Vice President Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

Vice President, Service

Riverside, CA • On-site

Eldorado CA
See more jobs at Eldorado CAexternal

$167K - $265K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Key responsibilities

  • Design and build ENC's national service network, including authorized dealer service centers, mobile service capabilities, and regional service hubs.

  • Define and manage ENC's warranty policy, claims processing systems, and supplier warranty recovery programs.

  • Build and lead ENC's customer support and technical assistance functions, including a customer-facing Technical Assistance Center and related support protocols.

Job description

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth - creating vehicles our teams can take pride in.
Founded in 1975, ENC (ElDorado National - California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We offer one of the industry's widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel.
ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.
Vice President, Service
Location: Riverside, CA (Travel Required)
Salary Range: $167,000-265,000
Position Summary
The Vice President of Service is a founding-level leadership position responsible for building ENC's end-to-end service, warranty, charging, and customer support ecosystem from the ground up. This is a rare opportunity to define the post-sale strategy for a next-generation electric vehicle production deployment in the USA.
Reporting directly to executive leadership, you will design the infrastructure, processes, partner networks, and teams necessary to support a growing fleet of electric & hybrid vehicles across diverse customer segments - from transit agencies and municipalities to commercial fleets.
We're a collaborative team that wears multiple hats and is building something special and we're looking for a VP of Service who can architect the infrastructure that turns great vehicles into great customer experiences at scale.
Key Responsibilities:
The VP of Service owns four core strategic pillars:
1. Service Network Strategy
  • Design and build ENC's national service network, including authorized dealer service centers, mobile service capabilities, and regional service hubs.
  • Establish service standards, technician certification programs, and tooling/equipment requirements for all service points.
  • Develop service partner agreements, SLA frameworks, and performance metrics for dealer and independent service providers.
  • Oversee parts distribution strategy, depot inventory positioning, and spare parts forecasting to support uptime commitments.
  • Build remote diagnostics and telematics-driven predictive maintenance capabilities in partnership with engineering and software teams.

2. Warranty Strategy & Management
  • Define ENC's warranty policy structure - coverage tiers, terms, exclusions, and claims adjudication processes - for both vehicle systems and high-voltage components.
  • Build the warranty administration infrastructure, including claims processing systems, dealer reimbursement workflows, and fraud controls.
  • Partner with engineering and supply chain to manage supplier warranty recovery programs and root cause analysis loops.
  • Track warranty cost per unit, emerging failure trends, and field reliability data to inform product improvement and liability forecasting.
  • Ensure warranty programs meet or exceed competitive benchmarks.

3. Charging Infrastructure & Support
  • Develop ENC's charging support strategy for customers, including depot charging design guidance, EVSE partner recommendations, and fleet charging management.
  • Build relationships with charging hardware and software providers (EVSE OEMs, CPMS platforms, utility programs) to create customer-ready charging solutions.
  • Support customers through the charging infrastructure deployment journey - from site assessment and load planning through commissioning and ongoing support.
  • Define charging-related service and support protocols, including remote monitoring, fault resolution, and escalation paths.
  • Track charging uptime, grid interaction performance, and customer charging experience KPIs.

4. Customer Support & Technical Assistance
  • Build and lead ENC's technical support function, including a customer-facing Technical Assistance Center (TAC) capable of handling Level 1-3 escalations.
  • Develop customer onboarding programs, operator training curricula, and service documentation (service manuals, TSBs, diagnostic guides).
  • Define and implement customer satisfaction metrics (CSI, NPS, first-call resolution) and continuous improvement programs.
  • Define and monitor service aspects of our online digital commercial experience platform ensuring prompt accurate information and updates.
  • Create escalation management protocols for critical field issues, safety-related events, and recall coordination.
  • Build the team, tools, and knowledge management systems needed to scale support as the deployed fleet grows.

Additional Leadership Responsibilities
  • Lead cross-functional alignment between Service, Engineering, Sales, Supply Chain, and Finance on service readiness for new model launches.
  • Develop and manage the service and warranty P&L, including budget planning, warranty reserve modeling, and cost reduction initiatives.
  • Represent ENC's service capabilities to fleet customers, transit agencies, and buyers during the sales and procurement process.
  • Provide executive-level reporting on service operations, warranty performance, customer satisfaction, and field reliability.
  • Build and mentor a high-performing service organization capable of scaling with the business.
  • Stay current on EV service trends, regulatory requirements (FMCSA, CARB, EPA), and competitive service benchmarks.

Who You Are
  • You have built or led a service organization in the commercial vehicle, EV, or transportation equipment industry and understand what it takes to support vehicles in demanding duty cycles.
  • You think strategically about network design, customer experience, and cost management - and you can execute operationally to get things done in a fast-moving environment.
  • You are passionate about electric vehicles and understand the unique service challenges of high-voltage systems, battery management, and charging infrastructure.
  • You are a builder - comfortable creating programs, policies, and teams from scratch with limited resources and high expectations.
  • You communicate credibly with both technicians on the shop floor and C-suite executives in the boardroom.
  • You bring a customer-first mindset and treat uptime, reliability, and responsiveness as non-negotiable commitments.
  • You are energized by the challenge of launching something new and making it excellent.

Position Requirements:
  • Bachelor's degree in Engineering, Business, Operations, or a related field; advanced degree preferred.
  • 12+ years of progressive experience in service, aftersales, or technical operations within automotive OEM, transit, or transportation equipment industries.
  • Demonstrated experience building service networks, warranty programs, and technical support infrastructure - ideally for a new product launch or startup environment.
  • Strong understanding of electric and hybrid vehicle systems, high-voltage safety protocols, EV technology and charging infrastructure.
  • Experience managing dealer or distributor service relationships and developing authorized service programs.
  • Proven ability to develop warranty policy, manage warranty cost, and partner with engineering on field quality improvement.
  • Familiarity with telematics, remote diagnostics, and connected vehicle platforms.
  • Experience with government and fleet procurement environments (transit agencies, municipalities, fleets) is a strong plus.
  • Strong financial acumen - able to build and manage budgets, model warranty reserves, and develop business cases.

Work Environment:
  • This position is based in Riverside, CA and requires being onsite.
  • Ability to travel up to 40% as needed to support customers, service partners, and field operations.

Benefits:
  • Work directly with a founder-led, mission-driven team that is redefining clean mobility for the real world.
  • Be part of something early - your decisions will define what ENC's service brand stands for.
  • Comprehensive benefits package: Medical (including FSA & HSA), dental, vision, life and disability insurance, EAP, mental health, and wellness programs
  • 401(k) with employer match
  • Paid time off and twelve (12) paid holidays
  • Employee referral program
  • Career growth and development opportunities

Career Growth at ENC
We believe great careers and leaders are built from within. Many of our team members have advanced into roles that lead or into specialized technical positions. We invest in hands-on training, skill development, and long-term career pathways within manufacturing operations.
Equal Opportunity Employer
ElDorado National California Inc. (ENC) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected class under applicable federal, state, and local laws. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.
ENC takes affirmative action to employ and advance employment opportunities for minorities, women, protected veterans, and individuals with disabilities. We actively encourage qualified candidates from all backgrounds to apply and join our team.
ENC is also committed to ensuring that individuals with disabilities have equal access to opportunities. If you require a reasonable accommodation to complete the application process, please contact HR Department for assistance.
In accordance with California's wage transparency law (Senate Bill 1162), we are committed to pay equity and transparency. The salary range reflected on the job positing is our good faith estimate of what we expect to pay for this role at the time of posting. While we do not typically hire at the top of the salary range, initial offers are based on the candidate's qualifications and experience, with opportunities for growth and increases over time.

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